would like to take a moment to recognize and express my deep appreciation for RN Jade and the…read moreexceptional care she has provided. Jade consistently demonstrates professionalism, compassion, and dedication in everything she does. From the very beginning, Jade has shown a genuine concern for my health and well-being. She listens carefully, takes my concerns seriously, and ensures that I feel heard and supported at all times. Her communication is clear, respectful, and reassuring, which has made a significant difference during a very stressful time. Jade goes above and beyond her duties. She is attentive, responsive, and always willing to help without hesitation. Whether it's checking on my condition, explaining medical information, or making sure I am comfortable, she handles everything with patience and kindness. Her attention to detail and commitment to providing safe, high-quality care is evident in every interaction. And would like to take a moment to recognize PCA Gamma for the excellent care and support provided. Gamma has shown compassion, dedication, and a strong work ethic throughout my experience. Gamma is very attentive and always makes sure my needs are met. From assisting with daily care to ensuring my comfort, she handles everything with patience, kindness, and respect. She pays close attention to details and is quick to respond whenever I need help, which makes me feel safe and well cared for. And also recognize Erica she is extremely kind hearted and very helpful never once complaint always have a smile. These nurses need to be appreciated for all the dedication and effort they put into taking care of other live. The job that they do not easy but the get it done with a smile so I am saying well done excellent work and even better team work. Thank you Austin for making me feel safe and assisting me with any questions and concerns . Thank you to the amazing Respiratory Therapy they also checking on you and make sure they doing they job 1000% . Which I could give these staff members 100 stars . Listen long Beach memorial hospital take care of you and make you when you do get discharged you feel 2000 percent better. Now ST mary I wish they couldn't get no stars that was a horrible experience at that hospital none of the nurses was nice. I love Long Beach memorial hospital and I hope HR fully understand what type of staff they have keep it good job well done.

​To Whom It May Concern, ​I am writing to formally report a…read moreseries of severe safety, security, and communication failures that occurred during my stay in Room 103 on the night of July 13th. This experience has completely shattered my sense of security, leaving me feeling entirely vulnerable and unable to sleep. ​Below is a detailed account of the incident and the systemic failures that followed: ​Incident Details & Failures ​Failure #1: Unauthorized Room Entry and False Representation At approximately 11:00 PM on July 13th, an unknown male wearing a yellow smock over scrubs and a face mask entered my room. When I asked who he was, he insisted he was my night nurse. I knew this was incorrect as both of my assigned nurses were female. Despite me telling him to leave, he insisted a second time that he was my nurse. Only after he looked at the whiteboard and saw my actual nurses' names did he say, "Oh, I made a mistake, I'm sorry." He then approached my bed to apologize again. When I asked for his name, he identified himself as A**ad before finally leaving. The shift change was at 7pm. How did he think I was his patient at 11pm? Make it make sense. ​Failure #2: Complete Lack of Response to Emergency Call Button While this unauthorized man was still in my room, I hit my call button, alerted the operator that a strange man was in my room, and begged her to send help. She promised to send someone, but no one ever came. After the man left, I called a second time. Again, the operator promised to send someone. Again, no one came. ​Failure #3: Delayed Escalation and Negligence I was forced to hit the call button a third time. The operator informed me that my night nurse, Gina, was back from her break but was on the phone. Out of sheer desperation and fear, I had to threaten to rip the IV out of my hand and walk down to the nurses' station myself just to get someone to take my safety seriously. I also called Security twice to file a report and no one came out to talk to me as of 1:37am. ​Context of Vulnerability ​I want to emphasize how incredibly vulnerable I was during this intrusion. I have an IV attached to my left hand and was actively prepping for a colonoscopy the next morning. I had just gotten off the toilet when this man entered. Because of my medical equipment and prep, I was physically unable to run or defend myself. ​Post-Incident Actions taken ​Once G**a was alerted, she immediately came to my room, listened to my account, and brought in her nurse manager. Because the Patient Business Office was closed, I left them a voicemail. I also personally contacted Hospital Security to file a formal report. ​Recognition of Exemplary Staff ​Despite the systemic failure of the hospital's security and communication systems, I want to formally recognize my care team. Gina has been incredibly helpful, efficient, empathetic, and deeply remorseful about what happened to me. A***a has also been exceptionally sweet, professional, and attentive to all of my needs. They are the only reason I feel any modicum of care here. ​Request for Action ​This was a terrifying security breach. A random staff member or intruder was allowed to falsely represent himself, approach my bed, and ignore my demands to leave, while the emergency call system completely failed to protect me. ​I expect a formal investigation into: ​Why "Ah**d" was in my room and why he insisted he was my nurse. ​Why the call button operator failed to dispatch immediate security or staff assistance during an active security threat. ​What steps are being taken to ensure my safety for the remainder of my stay. ​I look forward to your prompt response.

We love the team at this Urgent Care. Over the last 5 years they have helped us with everything…read morefrom a minor infection to a kid who cracked their head open and needed stitches. Their check in process is really easy and the wait generally isn't too long. Their office is a bit shabby, but that's really the only draw back.

I received excellent care here! The care team was great. The wait time sucked though but on the…read morevery bright side they have a system that keeps you updated on your spot in line and is accurate so I stepped out ran some errands and came back when it was my turn. I recommend making an appointment. The team also let me know certain days are busier than others so take that into account as well. Once I was seen though it was great and they took care of the glass shard that was imbedded in my heel!

Words can not express how thankful we are for the incredible care your staff provided us during…read morelabor, delivery, and recovery! In welcoming our baby Ethan safely into this world! Today, fryday, June 26, 2026. It definitely was an overwhelming but beautiful experience, and your patience, reassurance, and expertise made all the difference. I was a little skeptical about the hospital, but i was so wrong this place haves a very welcoming environment once you walk in.I've like to thank our NURSE'S: LYNETTE, KAYDEE, AMY, LILY, AND PATTI, aswell with are lacttation NURSE SYLVIA for helping baby Lach on mommy. And of course, we can't thank you enough for our DOCTORS: DR.CHAO, ANESTHESIA DR.CHUNG, AND THE REST OF THE TEAM ON THE FLOOR. thank you all for being our advocates, answering our endless questions, and treating our family with such warmth kindness and laughter to reduce our nerves. We are forever grateful for the role you played in the very first chapter of our baby's life.With all our love and appreciation. The Merino family...

I ended up in the ER twice in a week because of my kidney stones. This is a rough neighborhood and…read morethe people are pretty rough in this emergency room. The staff are superb and take great care of everyone. I am forever grateful to them for being so kind, caring, and professional. The only reason why this spot doesn't get 5 stars is because the waiting room in the ER is dirty. I understand that the filth is brought in by us, the patients, but regular cleaning, and upholding standards is a must.

Horrible, they never changed me grandma, the nurses were un and she passed away shortly after even…read morethough I begged for them to send her to Memorial Hospital where all of her doctors were the patient relations lady Pearl refused and was not helpful at all. Do not let your elderly family members go here unless you want them to pass away from mistreatment. 0/5 This place should be shut down.

I was taken to this ER because other hospitals were full. Staff was attentive and friendly. I got…read moreout in a reasonable time with clear direction for my next steps.

I had to come here after an unsatisfactory experience from Excer Urgent care on Lakewood blvd. They…read moretold me they needed a "credit card" when I have full medical coverage! With all the healthcare fraud and breeches...there was so way I was going to do that. The receptionists at ContinuEM were super nice and got me checked in within 5 mins. Never did they ask me for anything financial other than my copay which was expected. Once I saw the doctor, boy was he thorough. He explained what was going on, what to expect and what I was doing that could make things worse. They gave me a steroid pill right there in the office - no need to go to the pharmacy! And they observed me after I took the pills to make sure I didn't have a reaction. It was actually a good thing that Exer didn't work out!

I received the worst service from JENNIFER PEART, NP, today, 6/2/2026…read more I told her my concerns, and she told me they don't handle this in their establishment. I just said, "Ok, I guess that's it". I felt helpless at this point. She then replied with, "okay"! And walked off nonchalantly. I stood there for a few seconds before realizing a nurse or aide was not coming to offer me an after visit summary, and escort me out. I then found my own way out. It made me wonder would she treat a non-minority the same way she treated me. I understand they have their own limitations, but to be treated so nonchalantly with lack of compassion is the upsetting part. Are bedside manners nonexistent now? I understand people have their off days, but this was completely unacceptable. Maybe consider another field if helping people doesn't bring you any sense of fulfillment. I will be reaching out to speak with a manager if possible.

I picked this place off a long list from my insurance... wasn't sure what to expect but I needed…read moreX-rays so went here. First, let me say this place was amazingly clean, and even had refreshments in waiting area. The young lady at the counter was friendly and professional. You hand them your ID and health insurance card... and the rest is done on your phone.. so easy!!! I don't feel the wait was very long, especially for a weekend at an urgent care. I was seen rather quickly and my entire visit, including X-rays, results, medications and paperwork was just over an hour. I think I take longer at my regular doctor sometimes!!! Everyone was professional, friendly, knowledgeable and helpful. The doctor explained everything to me, they gave me some shots to get thru the day... and I think this was an amazing experience! Highly recommend and will definitely use them again.

In terms of customer service, the service was exceptional. Mandy and Jessica took care of me and I…read morecannot overstate how impressed I was by their welcoming service. Unfortunately, 2 days after visiting, my experience left me frustrated and scratching my head. My main complaint is I was prescribed fluoroquinolone antibiotics (Cipro) for a sting ray sting, without any mention about the well documented risks associated with lasting tendon rupture and collagen matrix disruption. It was only once I'd done my research that I had to call to see if we can switch. One of the PA's (Paula, also exceptional) took my call and even said she was glad that I caught that and did not understand why I was prescribed Cipro when there are much safer alternatives out there. When I had gone in, I was also given a steroid shot to help with inflammation and left in the room for some time. I started to get quite nauseous and felt close to fainting. I had to step outside and call for someone, just to be told "yeah this happens often, forgot to warn you" and "you beat me to checking in on you." What's worse is I came to find out combining fluoroquinolones with corticosteroids (steroid shots) have been documented to a FOURTEEN (14!) FOLD increased risk of tendinopathy and tendon rupture (D. Baggio, M.R. Andana-Rajah, 2021). Why on earth would you combine a fluoroquinolone and corticosteroids? If there are safer antibiotics, why fluoroquinolone alone? The whole experience just feels medically untrained or professionally careless. I'm completely bewildered, and quite frustrated.

Exceptional care provided to my daughter in law, son, and their baby at the Cherese Marie Laulhere…read moreBirthing Center. We were all treated with compassion and respect. I especially commend Nurse Cassie. She was so patient and helpful. The rooms are amazing, and they are prepared for any and everything imaginable. Thank you for a wonderful experience.

One of the worst hospitals I ever encountered . Came in…read morearound 7 am because my 1 year son had difficulty breathing 102 fever was breaking out in rashes hadn't ate in four days vomiting . To be seen around 3 and told he's fine he can go home . They drew no blood no testing . 1 hour later of being home his fever spiked again . Went to another hospital had low oxygen got chest X-rays and swabbed turns out he has rsv. Now receiving breathing treatments and medication through IV . Thank god I knew something wasn't right . Lack of compassion disappointed . Nursing isn't just a paycheck these are people's lives in your hands .

Good experience here. From the nurses who checked me in, the PA who checked on me, the X-Ray team,…read moreand Amy who gave me the blanket. I felt like I was in good hands and really do appreciate the care I was provided, Thank you !

I'm with Providence and all my annual bloodwork and ultrasound etc are covered 100% by insurance or…read morejust little copay. For some reason, Torrance Memorial codes those services differently and has charged us significant amounts for my kids & my husband. Someone else said the same thing about Torrance Memorial. I told my husband to find a new doctor at Providence so he can switch.

First time at this location and I had a great experience. The whole process went very smoothly--…read morefrom scheduling an appointment ahead of time to going in for my check up and being helped right away. I went straight to the floor of my doctor and sat in the waiting room shortly before they called me up right on the dot of my scheduled time. The nurse was kind and quick with checking in, and the doctor was also quick to help me. The doctor was very knowledgeable and efficient and got everything taken care of quickly. I went down to get my labs done and that was also seamless. The whole process took less than 30 minutes. The environment was not as hectic as other Kaiser locations probably because there was no Urgent Care area.

I usually come right before 5pm, their closing time. Yes, I'm one of those obnoxious people running…read morein and trying to care of stuff when everyone is just minutes away from being off. I really appreciate the staff here for not acting frustrated or annoyed, they are always gracious. I've run into the pharmacy many times for last minute prescription refills. And recently I had to get some labs done and came in 7 minutes to 5pm. The front desk guy was very nice and helpful. There was even someone after me and he was just as kind. I wish they had signs in the elevator that said what floor was what. It's easy to get confused once you're in there.

Been coming here for care for the last several years and in most occasions I have been treated…read moregreat. No place is perfect and every once in a while I've had tk really press in against a provider who tried to take shortcuts instead of address g the underlying issue. Been here for ER care, physical therapy, and a few other things. Very grateful for these people.

I've been suffering from PTSD ever since I returned from Iraq in 2007. About one year after my…read moredeployment, dramatic thoughts kept reappearing, making me angry. Till one day, I just couldn't take it anymore and came to VALB for mental help. Dr. Smita asked me some questions that day and handed me over to Physician Assistant Sue Tin for follow-up care. I had a video appointment with Sue Tin. I told her that a year after I returned from Iraq in 2007, traumatic thoughts kept reappearing, making me angry, and it kept getting worse and worse. She said it's an anger issue and put me on Quetiapine, which didn't do anything but made me sleep, and woke up feeling tired and drugged up. Then I had an appointment with a senior Psychologist Dr. James Edward. Before the appointment, I had to take a test, but I didn't know what the test was for. I was shocked when Dr. Edward told me that I have severe symptoms of PTSD. I argue with him, saying that it's impossible for me to have PTSD because I was never in any combat. So I went through 6 weeks of group therapy and left the program. One day, a childhood friend of mine noticed that I had changed a lot ever since I returned from Iraq and told me about non-combat PTSD. I applied, was carefully examined by a VA doctor, and was awarded 70% compensation. HOW MANY MORE MENTALLY WOUNDED VETERANS WILL SUE TIN BE ALLOWED TO JUST DISSMISSED AND LEFT TO DIE HOMELESS ON THE STREET? SHE NEVER SERVED A DAY IN THE MIDDLE EAST. WE DID, AND WHEN WE WERE ABOUT TO BLOW OUR OWN BRAIN OUT FROM TRAUMATIC THOUGHTS REAPPEARING AND CAME TO VA HOSPITAL FOR HELP, WE GOT SOME SH### LIKE SUE TIN.