I've been a State Farm customer for over 30 years, and this is the worst service I've ever…read moreexperienced. For the past two days, I've been trying to get an answer to a specific, complex question -- and not a single agent has been available. No call back, no follow‑up, nothing. Every time I reach out, I'm either transferred around or left waiting with no resolution. After three decades with this company, I should be able to speak with an actual agent who can answer a question without being bounced around or ignored. If State Farm can't provide basic access to an agent after 30+ years of loyalty, something is seriously broken in their customer service model.

I'm very happy I canceled my insurance with this State Farm agent--and with State Farm completely…read more After my experience, I would never go back, even if it costs me more with another insurance company. Charging me a $25 fee just because my debit card was lost and my payment declined was completely unreasonable. Instead of understanding the situation, they chose to penalize me. Even though I paid my bill the very next day after finding out, they still charged the fee. This experience showed a lack of customer care, and I won't be doing business with them again.

BEST SERVICE EVER. I have been with this insurance agency since 2007. Every year or so I been…read moreadding new cars, filed claims, and just had many questions. First of all, they ALWAYS answer the phone. The lady at the front desk is always very helpful and always willing to answer general questions and provide you with anything you need. Again, she will always answer the phone. Garrett is the MAN! He is always very helpful and he treats you as a friend. He is always looking out for you and making sure that your account, service, and everything else you need is well taken care of. He is always ready to answer questions and is QUICK to reply back to emails and phone calls within minutes. Couldn't ask for a better insurance agent. I can honestly say this is among the best customer service I have received anywhere, not just anything insurance related. Great Job GUYS! Keep up the great work! I will always recommend you to family and friends.

After searching high and low for a decently priced insurance policy, I finally found my match with…read moreMercury. When I called to buy my policy I was told I had to come in for vehicle inspection and to sign paperwork. This is a small business in a small town. Not a click to buy insurance place. Which gave a nice homey feeling. The receptionist was very polite was able to schedule an appointment around my busy schedule. The next day, when I arrived for my 9am appt, I was met with silence. The office was still closed and I had to wait 10 minutes for someone to come. I wasn't angry at all. Luckily, it wasn't a rushed morning for me. Like I stated earlier, this is a small business in a small town. Accidents can happen. As it turned out, everyone in the office was either out on business or vacation, and my agent was opening it alone and was tardy due to a busy family morning. He was very friendly and explained my policy to me in great detail. The whole process lacked that greasy feeling that sometimes comes with purchasing insurance. He gave me his complete attention. And bonus, for being a few minutes late he gave me a Starbucks gift card! Score. I haven't had any accidents or mishaps yet, knock-on-wood*, so I haven't had the opportunity to test out the claim adjuster side of the business but I'm sure, should I need it, they'll be great!

Christine is a gem and has been so kind to my fiancé and I every time we have needed assistance and…read moreadditional coverage. She really goes above and beyond. If one of her assistants doesn't have the answer, she always does and is happy to follow up. I even just got a call that Santa is there today for photos, if we wanted to bring in any little ones. We love having coverage through State Farm and the care we have received from this office has been great. I've never felt so valued by an insurance company - it's pretty neat.

I've had been a State Farm customer for over 30 years..home...auto...personal articles...general…read moreliability.......a 'perfect customer'....always paid premiums on time...never had a claim.....then...early this year...I bought a new car. The series of blunders and errors that followed clearly demonstrated it was 'time to CHANGE carriers'..and, first not just cuz of premium... but first and foremost because of the HORRIBLE CUSTOMER SERVICE!! UNBELIEVABLE ....phone calls not returned....mis information given...... The day I picked up my new car, I pulled off the street to use my cell to call Christine to add the car....weeks later, I'd not heard any news about the endorsement, and when talking to SF on their 800 number to report current miles....was advised they knew NOTHING of my new vehicle....several weeks AFTER I advised Christine!!! When the final change document adding the new car arrived...the coverage was late dated...and because of her oversight, I was driving for about 3 weeks WITHOUT COVERAGE. And never once an apology or sorry... 'my mistake'....just a lot of bravado to hide her unprofessional behavior. There's a good deal more to all this than I'm sharing here....as I'm still considering filling a complaint in Sacramento with the State Insurance Commissioner ...... BOO BOO BOOOOOOOOOOO for State Farm......... 5/22 Update...UNBELIEVABLE... this weekend I received another invoice for my already CANCELED truck insurance (canceled MONTHS AGO)...called the 800 number......they could/would tell me NOTHING and said I'd have to discuss with agent (Christine above...god help me)...finally just now she called.....was rude and when told of the invoice I held in my hand...denied any invoice was sent!!! THEN SHE HUNG UP ON ME..... IT'S TIME FOR ME TO CONTACT THE INSURANCE COMMISSIONER'S OFFICE

Susan is the best! Truly a gem in her industry! Like so…read moremany other first time home buyers my husband and I had no clue about homeowner insurance. When buying our first home we just took whoever our loan officer suggested. Insurance is insurance right?! We were placed with another Farmers agent in Fairfield and never even seen or talked to him til my husband was involved in an accident. He was less than helpful and to be honest kinda felt like a used car salesman. It wasn't until I switched to Susan that I found out what a difference your agent makes. She did an in person evaluation of both home and car insurance. She gave advice on where we could save money but also told us where we were lacking in coverage. With all the fires it was nice to know that she cared enough to make sure that if anything were to happen, we'd be covered. If you need insurance and you want someone that cares, Susan is your girl!

The best there is. Always a positive can-do to the best outcome for me…read more Have been with him at Farmers Insurance for years. Very helpful friendly staff in his office.

My home insurance was cancelled because I live in a country rural area and my insurer made it…read moreimpossible for me to renew because his company (Allstate) wanted to back away from insuring country properties. Mitch Bassignani with Farmer's Insurance got us signed up with good coverage and actually a lower price! I am so grateful to him and Farmer's Insurance.

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.

Bob saved me over 6K annually on my homeowners policy up in Lower Lake CA. Farmers took our area…read moreout of their fire zone for a huge savings over our current Insurance plan. Check out his rates, he has also has great service. So if you're stuck on the CA Plan.... Give him a call.

My first time using Yelp to find insurance was a very positive experience working with Bob. He was…read morevery responsive and communicated very effectively answering all my questions in a friendly low key manner and the rate for my homeowners policy was very competitive. Would highly recommend working with Bob.

I have used Bernie for a number of years now for my homeowners insurance and he has always given me…read moreprompt and attentive personal service. He is a True Professional in every sense of the word. I sincerely recommend him for any of your personal homeowners or vehicle insurance needs. Bill Wood - ADT Napa

So happy with this business! Bernie made things super easy for me and found me a way better…read moreinsurance than I had planned!! Appreciate them!