Total ripoff on a gas fireplace cleaning. Scheduled for 11/14/25 1pm but the tech was 30 mins late…read morestill on the earlier appointment. Rescheduled for 11/22/25 11am and he arrived on time but then he cleaned only the glass, about 6" of the interior sides then said he was afraid to clean any more out of fear the paint would come off. Replaced the batteries in the receiver. I asked if he was going to check the flame holes and he said "yep the flame is coming out." $150. I spent the next 30 minutes cleaning the interior walls and the outside facia over the opening no problem. Fireplace is 7 years old. No clue if any of the flame holes are clogged. I'd give a 0 if possible.

extremely rude, not helpful makes no sense why they have a store because they won't sell you…read moreanything besides a brand new fireplace that they try to overcharge you for.

they were late to installation without calling. they never called to follow up with the rest of the…read moreinstallation. After I called and left a message they never called me back. So I went to the store to talk to them but they lost all the information about my installation order. They don't own up to their mistakes and when I was leaving the owner asked me, "are you just wasting my time?" Funny, but there was another unhappy customer there while I was. Don't use these guys.

1/22/2025 Mark and two gentlemen arrived on time to install our ventless gas logs in our fireplace…read more The guys put drop cloths over our newly tiled floors, brought in their tools and the accessories and began work. They used a 3' long drill bit to bore a hole thru two block walls and natural stone lining our fireplace built in 1958. They simply don't build fireplaces like this nowadays. Since we didn't have a mantle we chose a 60" long concrete mantle that went with the design of our home. They ran the gas line and assembled the burner, logs and decorative rock. Afterwards they showed us how to operate the remote w/a thermostat and also showed us how to operate the system manually. These guys were friendly, professional and pleasant to visit with. They tidied up and were off to their next job. The process started at 8:10am and finished around 10ish. I would recommend you give them a call if you are interested in ventless gas logs. We are happy with the service and sitting next to the additional heat gazing at the fire is nice and cozy on this cold January day.

Technition Keith was amazing. He was extremely professional, kind and helpful. My husband and I…read morewould recommend Keith for any further future projects.

We had an older fireplace gas log system, with problems well beyond me, a semi-talented DIY guy…read more Mr. Foster stayed with it until he figured out what was wrong and what had caused the problem ( improper initial hook up). My thanks to Keith, whom we highly recommend

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

When we were in the market for a fireplace insert, we went with This is it Shop's House of Fire…read more They were very knowledgeable and steered us to the best choice for our home. They delivered and installed the insert without a hitch and instructed us on how to care and maintain the unit. We can't say enough about this company. They obviously take pride in their products and the services they provide.

If I could leave zero stars, I would. I rarely leave reviews, but this interaction was bad that I…read morefelt compelled to share it. I stopped into the store during my break to ask questions about a fireplace. The girl at the front desk was very kind and did her best to help, but no one was available in person, so she called Darin for assistance. Once Darin found out that I already had a contractor who had run my gas line, his tone immediately changed. He became dismissive, rude, and flat-out disrespectful. Very unpleasant place and lack of professionalism. I'm genuinely surprised this business continues to operate with customer service like this.

I hate to waste another moment of my precious time even thinking of this horrible experience, but I…read morefeel I should warn others. I'm so glad it's finally over. It was an absolute nightmare working with Joel. Firstly, read my review but really and sincerely, spend some time researching and read all of the other negative reviews here and elsewhere before you make the mistake of hiring this motley crew. You will see quite plainly that there is a pattern in the terrible way this company (mostly Joel - one of the kids of the owner who works behind the counter) treats the customers. Never taking responsibility or apologizing for his incompetence of organizing his crews with the proper work orders, not ordering the correct parts and insuring they are delivered on time, his rude, insulting, dismissive, disgusting, disrespectful, unprofessional behavior. Joel seems to be quite entitled and to have a superiority complex of some sort and thinks he's doing you a favor, forgetting that he works for you. He is defensive and retaliatory towards the customer, putting the blame on them or google reviews for allowing people to tell the truth. Usually by lying, or denying their horrible customer service and attitudes. He got so many things wrong with the work orders for his crews, and getting the job done in an organized, time efficient manner. Luckily we were at the home while the work was being done and we either caught mistakes ourselves or the workers brought them to our attention. But when we brought concerns of incorrect job orders or serious mistakes made to Joel's attention via text messaging, Joel was quick to attempt to dismiss me and insult me. Telling me not to micromanage the work and critique his guys. That to just not worry about anything until it was done and then we would address any of our concerns then. WTH?! Unbelievable! I had to explained that this was my home, not his, that he worked for us, that with the amount of money we were paying, we have the right to have things done correctly and to our liking. That this is a permanent stone and mortar structure that we will have to live with for years to come. Not carpeting that you can tear out and replace, not paint that can be painted over if we don't like it or it is done wrong! I believe Joel lied and said the insert face was back ordered, I'm sure he just ordered the wrong one, and reordered the right one but it didn't come for another week. His carpenters called me and said they were on their way to hang the OSB, but Joel halted that and said that he wasn't going to send his guys just to hang the OSB (just to do their job? Really?) So we had to wait another week in an un-air conditioned home in 90's degrees because we had plastic tented the room and covered the vents to keep all the dirt and dust out he said there would be. When the day came for them to come back, they didn't show up, the stone guys did and they had to hang the OSB for them (not their job) but they couldn't move forward with the stonework until it was hung. It was just a convoluted mess because of Joels inability to organize the work. most of the misery came from Joels rude, dismissive, unapologetic attitude and inept organizing skills. He does not have the ability to understand how to easily de-escalate situations with a simple apology and an offer of resolution when he screws up. If we had not been present during the process, the hearth would have been very unlevel, the TV would have been protruding too far out over the mantel because it was not supposed to be packed out, the mantel would have been too shallow because it was not being packed out when it should have been, ithe mantel was cut to the wrong size and not cut square. The mantel was almost installed with the top against the mortar. As an artist, I noticed that there was a whole side of the fireplace that the stones were a block of all the exact same color. When I mentioned that it bothered me that they weren't mixed, I was told don't worry, that I wouldn't notice it after the other stones were set around them, instead of fixing it. So I brought this concern to Joels attention before the mortar dried and that's when he told me not to micromanage and critique his guys, that I wasn't allowed to pick and chose every stone. Not what I was doing. He lied to them and said that I removed the stones they set from the fireplace! So they came back in a very bad mood the next morning thinking I did that. But they saw he lied and they did work with me the following day to get it right for me. Most of the crews were pretty good guys, I feel bad for them, as I can only imagine what a nightmare it is to work for Joel. It makes me sad to read so many similar reviews and know how so many people ended up so unhappy after spending so much money. So glad we were able to supervise the project and stop a train wreck caused by Joel's mismanagement of purchasing, time, work orders, lack of morals, empathy and interest in customer satisfaction.

i have always had nice thing to say about Brighton Stone & Fireplace but the guy at the register…read moretoday was so just downright terrible. Very rude other than that the place is great if you ask me the guy needs a serious attitude adjustment.