The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!

Got carpet cleaning done with them. Staff was very kind and they have reasonable pricing. I am a…read moreno shoes household. I appreciate that they wore booties. My biggest pet peeve is when people (maintenance, plumbers, etc.) put on booties, then go outside to get something and come back in with the same pair, or reuse booties they used at other homes. I was at first worried, but they redid any spots they might have stepped on without me even asking and worked their way out of the house to limit stepping in spots they already did, which tells me they are attentive and actually serious about cleaning!

Office and carpet techs extremely professional and knowledgeable. Would use them in the future.read more

On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

Great service and lowest prices ever! Delivered tile next…read moreday to my garage...... Thanks Dave!

My husband and I have been buying our flooring and carpeting from Independent Carpet One for 39…read moreyears. This is the most amazing business, and we wouldn't go anywhere else for our flooring and carpeting needs. They have the best prices and quality of any flooring company in the area, and their sales staff points us to exactly what we're looking for. The quality is also the best. I recently had to have two areas of damage repaired to laminate flooring in my home, and Carl sent two experts to evaluate the floor. I didn't think it was possible to repair the damage. But the contractors were able to remove the damaged planks and replace them with new ones that I had on hand from the original installation. You can't tell that a repair was done. The contractors were professional and so friendly. It was apparent that they loved doing their work. I highly recommend this flooring company.

Had a wonderful experience with Independent Carpet One- I had a custom made area rug which was…read morebound- and it turned out beautifully. Cameron was my salesman and advised me well and communicated perfectly as to status of completed rug. Will and Brian laid it down in the room, taking care with moving furniture. All in all- a great experience.

We had them make two area rugs for us. They had lots of design ideas. They also put a rubber…read morebacking on the rugs so that they wouldn't damage my hardwood floors. (They were recommended by my hardwood floor installer.) T

What a find! You won't be disappointed with their service! Every step of the way communication and…read morepickup/delivery was very personal and by the results a quality that is hard to find nowadays. We didn't want to commit to carpeting our living room and cover up our hardwood floors. Yet we wanted something larger than our area rug. Edge-Binding was perfect for our needs! Rugs were difficult to find one that would be the size we needed and patterns were the next hurdle. We ended up getting a remnant and Edge-Binding was able to bind the edges so we had a custom rug to fit our needs. As you can see from the picture, their attention to detail and quality shows. Please consider what the services Edge-Binding can do for you--we are thrilled with their results!!

Hagopian did a great repair and cleaning of my old Afgani rug. It's beautiful! Thanks.read more

They came and cleaned my carpet and did NOT clean under the bed even though I specifically made…read moresure to remove everything to make sure the job would be done. My fault for not double checking before the left even after I asked but I guess I still trust service providers to do what they claim the do and have done to do just that. I didn't want to walk on the carpet but I asked if (pointing up the stairs to the bedroom I referred to) that room's carpet had been cleaned under the bed. The tech replied he did as far as he could. I took that to mean he didn't reach the wall the bed was next to. When O checked later, that meant he only went about three inches under. I know the equipment is able to go all the way under the bed. The room is 14 x14 so he had enough room to get a good angle from a couple of directions but they didn't avoid trying to sell the scotch guard. We've used them for over 25 years . And they usually do an amazing job but this time was just "okay". Thinking about getting the competition next time. Used them a couple of times and they aren't any worse than this company. The pricing is decent but not a bargain for a "meh" job.

I'm not changing my review. I just want to add that there are never any employees on the floor to…read morehelp you. I continue to go back because they do have some really fun items to look at, but if you want to purchase anything that is heavy or you need assistance with good luck, finding someone to help. Also, I once saw something on a reel about how they will have one item with multiple prices and it's true! I was purchasing an end table and one of them was priced $10 higher than the other. I grabbed the one with the lower sticker and when I asked the employee about it, she had no idea what I was talking about

WOAH WOAH WOAH. How had I never been to an At Home store before yesterday?? I'm not entirely sure…read morebut in some ways it's a good thing because I would have spent way too much time of my youth going up and down their aisles. So, yesterday I was next door at Duluth stocking up on some hot new overalls and decided to pop in to At Home because I need a few new garden decor thingys to replace some stuff that (after nearly a decade!) I've had to retire. 3 hours later I left with a cart full of garden gnomes, plant stands, a new patio umbrella, a small outdoor mat, and metal garden stakes. I also walked every aisle, and made mental notes to return for some organizing things once I have my office redo finished. The price points feel a little steep for some of the items, and they didn't have particularly deep markdowns but i'd say the prices are about on par, if not a bit less than, Homegoods. But the sheer volume of options they carry makes up for it. When I walked in I said "Oh my God" because the store is HUGE. They easily had 8 rows of just lawn figurines and the aforementioned metal signs. I said to my mom, "it's not just that they have a lot of stuff they have a lot of variety in each item of stuff." So, not just a handful of patio cushions but multiple rows dedicated to several different styles and patterns. At least 4 aisles of just REALLY BIG planter pots. Halloween and Christmas already had a bit of a showing and honestly, I wasn't even mad because the place is so huge it just feels like they should keep those displays up all the time because they've got the space for it. Now that I've gotten my bearings I don't think i'll need quite as many hours to visit (i don't think I'll need another walk through the picture frames or oversized candelabras anytime soon) but who knows. Now that I've been once I can't wait to see what they have in store (literally and figuartively) for peak holiday time!