Everyone is really nice and helpful. They don't have live tellers they take you to a little booth…read morewhere you sit and talk to somebody through a monitor. It was kind of nice sitting at the desk and taking my time with the transaction.

My daughter has her car loan through this bank. If it wasn't for coming in once in awhile for her,…read moreI'd probably never would have known this Bank. I LOVE the location of this bank. There isn't much parking around the entrance of the bank but the few times I've come here getting a parking spot is no problem. It is never busy when I have come. Inside is pretty spacious and so clean. The times I've gone, I've never seen a staff member at the front desk but regardless the staff in their offices have always greeted me and wished me a good day. I love the booths where we can make a payment with the staff member who pops up on the screen. And if you want privacy i think there is a sliding door. Its always been in and out for me.

Sergio Chavez is a Contact Center Supervisor and he gave me SUPERIOR customer service. Thank you so…read moremuch for helping me, Sergio! Credit unions are not-for-profit, member-owned, and offer lower fees and better interest rates on loans and savings accounts. I've banked with Strata before their rebranding. At that time they were known as Kern Federal Credit Union. I've always had a nice experience with them. I've moved out of Bakersfield but still choose to remain a customer of theirs based on my customer experience and perks in being part of a credit union. One perk people hardly think about is life-insurance, which Strata provides $2,000 for free (at least for me). People don't think about how helpful these perks are, but always do your homework. Banks are for profit organizations that make money off of us. I particularly commend Strata for their member perks they have and their customer service! You're working with PEOPLE, you get to talk to a live PERSON, and you don't have to deal with a robot for most of your coversation.

Extremely helpful and understanding , my Mother has banked there for over 40 years , mom has fallen…read moreill and they take the time to help her with her affairs . Kind people who are not your typical Banking establishment . Can't say enough good things about everyone there

10 people in line and one teller, I'm only here cause I made the unfortunate choice to use this…read morebank to finance my motorhome

Very slow staff. Staff is also very limited. Have to have an appointment just to talk to Someone…read moreabout a loan.

I am no longer just a number at the big bank. I started looking for a more personal bank to bank…read morewith. After much review and searching, trying to decide whether to go with a credit union and or bank. Finally I decided to pull the trigger and make the jump. Valley Republic has thus far met our needs and exceeded them. Right off the bat we felt welcomed and treated respectfully. The branch is clean and calm and quiet. At least quiet right now lol. But the employees (tellers too) were professional and not rushed or disrespectful. They really do care for you. I love that the business here is mutual. The online banking options are good as well and they're business banking is good as well.

They cannot handle Trusts. Spent three hours to set up a checking account for s trust. The bank…read moremanager had to take care of the situation. Had to call a lawyer to call their legal department which costs the trust money. All the money is going to a charity. The bankers are stupid. Don't go or ask for the Bank manager up front.

I have been a customer since summer of 2020. The past three weekends the ATM outside this branch on…read moreL Street does not work with my card. I have to go to California Ave. and Mohawk location to access some cash-NOT GOOD! Do something about this The machine for some reason does not work for me. 15 to 20 minutes later at Mohawk location everything is OK.

Best banking experience I've had. Everyone is friendly and courteous and they really go the extra…read moremile to make sure your needs are met. They are lightyears ahead of the big corporate megabanks on customer service and account flexibility. They may have higher initial starting requirements on accounts but this is not unreasonable on business accounts ($1000 to start, subject to change). They also have some account fees for check imaging and other fees for online wire transfers, but when the service is good, it's worth it. Highly recommended for small and medium-sized business!

I have been with US Bank for many years in California, New Mexico and Arizona. The staff is…read morecompetent, respectful and friendly. I always get what O came for and its usually a short wait if at all. I'm pleases with their app and online platforms that are super easy for me to use.

I opened accounts with Union Bank just before it became US Bank. I had a good experience with the…read moreBank Manager Richard Moen in getting my accounts opened. He said if I ever needed anything to feel free to speak with him! Great! I am selling my home and had just received my finalized Revocable Trust from my attorney. I was told by my escrow officer I needed to open a trust account in order for the funds from the sale of my home to be received as my house deed re-recorded to show it was in my trust. I went straight to US Bank from my escrow company and was told their legal department would need to review my trust before an account could be opened. A teller and her supervisor told me I had to provide a copy of my trust. I could email it....I was unable to do so. I sent a complete copy with a friend to drop off in the branch for me. She was turned away because she was told it had to be the originals!!! But if I could email, how would they know if it were a copy or original?? Made no sense!!! I took down my original and was told it was not true they needed the originals! They didn't know what they were doing or talking about! I was told I'd receive a call from the branch within 2 days with an appointment to open my account. That did NOT happen! I tried and tried to call the branch, called the 800 number over and over and over for 3 days. The branch never answered. The main office COULD NOT GET THRU FOR ME. I finally had to settle with making an appointment TO TALK TO SOMEONE about what was going on with opening my account! So 8 days after dropping off my original documents for them to copy and receiving NO CONTACT IN 2 days.... I went to my appointment. I was 12 minutes late unexpectedly. I walked into the branch. To the right were 3 tellers, not busy. To my left one woman was at a desk by the Managers desk on the phone. I stood in the middle of the office for 9 MINUTES WITHOUT anyone ACKNOWLEDGING I WAS THERE! Unreal!!! When that woman got off the phone, I said I had an appointment and she asked if my name was.... YES......and then she proceeded to berate me because I was late!!! She said it would take a full hour to open my account and she only had one hour for me! I told her she wasted 9 mins of my time on her personal phone call! It was crazy! I had to get that account opened so I had to deal with her. Otherwise I would have said screw you and walked out. She made no eye contact, was rude as hell, and treated me like nobody. MAYRA. I asked her if Richard Moen the manager was there? She said yes, WOULD YOU LIKE ME TO INTERRUPT HIS LUNCH?!?! I said no, of course not. I just asked a question! So I left and after getting home I got a survey from the bank! I filled it out in detail! I received a call regarding my AWFUL experience from Nathan at the US Bank main office. He was shocked! He was soooo sorry. He was going to contact the Manager Richard Moen right away to let him know and have him handle her baddddd out of line service I experienced! It's NOT acceptable in any way I was told by Nathan. I felt better.....then I had to drop into the branch 5 days later. I saw Richard Moen the bank manager about some questions and sat at his desk. After I got my answers, I said, it was awful and a nightmare dealing with Mayra and pointed to her. He looked puzzled! I said you heard about how I was treated, right? By Nathan in your main office regarding a big complaint?? HE KNEW NOTHING ABOUT MY ORDEAL!!!! Nathan who so kindly called about my experience and then LIED ABOUT THE FACT HE WOULD MAKE RESOLVE TO MY AWFUL EXPERIENCE AND NOTIFY THE BANK MANAGER IMMEDIATELY. THE ONE WHO WOULD NEVER ALLOW HIS CUSTOMERS TO BE TREATED AS I WAS! Lies. Lies. Lies. They all do not care. Watch out for that MAYRA! If you want to be told lies and deal with a bank that doesn't care about you as a customer....choose US BANK!!! The Oswell branch is the best!!! At lying and treating customers like dirt and making up procedures to suit them! Steer clear.

Great place to bank the workers are very nice and friendly I've been banking with Chevron Federal…read morecredit union since 1981

This credit Union is awesome!! The staff here make you feel like family!! It is a small branch and…read morethey know every one of their customers' names. They go over and beyond to make sure all your banking needs are taken care of while they have friendly conversations with you about your family, dogs, etc. It really does feel like family. They have all banking needs; checking, savings, CD's money markets, kids savings accounts and loans. Their loans are always very competitive with others out there. They are local and they are real people who make sure to great you with a smile. Go check them out!!

I work as an online business promoter and I got a client that lives in Africa. I'm promoting her…read moresafari. So she paid me through western union. I went to 6 locations and called 4 locations I found online, but they don't give out the cash. Your establishment was the only one who were able to help me. I was so thankful to Zoila and Erika for helping me. I was very appreciative and I also appreciate their kindness.

Advance America, made it simple and great. CSR (Erica) was very professional and great customer…read moreservice. Thanks, Armando C.