If I could give zero stars, I would. This club is outdated and poorly managed. Some facilities are…read moreokay but not worth what they charge, and the jacuzzi often has a very strong chlorine smell that even irritates your eyes. I was there with four children and felt disrespected during an interaction with the owner Bruce. The way I was spoken to felt rude and condescending, yelling and threatening to call the police over moving chairs its crazy. Our membership was canceled right after his meltdown. Paying members deserve to be treated with courtesy and respect. I also observed the summer camp area while there. Children who were not in the pool didn't seem to have any alternative activities and were mostly left sitting around, with staff often raising their voices and telling them if they don't get in the pool is their problem. Overall, I left with the impression that this club prioritizes collecting fees over providing quality service and a positive experience for families. Based on my experience, I would not recommend this club.

What I Love 1. Top-Notch Amenities…read moreFrom the well-maintained free-weight section and cardio machines to the heated pool, spa, sauna and steam rooms -- everything feels clean, modern, and thoughtfully laid out. The variety of court sports (tennis, racquetball, pickleball) is a big bonus, especially when you want a break from monotonous workouts. 2. Friendly & Professional Staff The front desk team, trainers, and maintenance staff are all approachable, helpful, and responsive. Whenever I've had a question or requested assistance (be it with equipment, scheduling, or classes), it's been addressed promptly and with a smile. 3. Community Feel This is more than just a gym -- there's a sense of belonging. Members say hello, staff recognize faces, and there's a positive energy in the place. It feels like more than a place to lift or swim; it's a place where people want to spend time.

5 stars! Natalia at City Sports Concord is an absolute gem--patient, empathetic, and incredibly…read moreunderstanding with my brother's schizophrenia. She handled his unique decisions with such grace, respect, and wellness-focused care during our visit, making a tough situation feel supported instead of judged.[citysportsfitness] It's rare to find staff this attuned to mental health challenges; most people just don't get it, but Natalia created a safe space that reignited my brother's love for basketball--he used to play all the time but has been stuck at home lately. Her actions meant the world to me as his caregiver, motivating him to get active again instead of sitting idle all day. She deserves every praise and promotion--truly 5-star exceptional! Thank you, Natalia!

Just wanted to say how crappy it was to be excited to walk in the doors of a gym when you are fully…read moremotivated and in a committed state of mind that you want to get healthy and you are not welcome with a warm hello how or are you? Just scan your barcode and keep moving. I came in today because I had got a healthcare and law-enforcement perk to join active and fit which we all know is an amazing discounted rate to join a gym so why not take advantage of something your company offers you to get healthy and have mental stress relief, just to be told your membership was not valid and the person who's trying to help you basically pawn it off on the person next to him and dismisses you the next person who comes in, So finally asked for a manger seems to feel like this was taking to much of there time, Thankfully the manager Carlos is my savior His last name is a little hard to pronounce, but went above. I mean, ladies and gentlemen above and beyond to help figure out why our membership was not being active which I guess as his job but the empathy of my frustration and the hoops jumping to resolve this he watching me igoing back back-and-forth with the front desk, who stated they couldn't help was telling me to take screenshots of what was popping up on the computer for him on their side, but also shown somebody else's behind the screenshot of somebody else's membership and all their personal information I found was very concerning not that I would care to call whomever was behind the digital screen, but I don't know in healthcare we're very private. We don't want anybody to see our information, but I greatly appreciate the management trying to help out after seeing the frustration in the many phone calls trying to figure out why on a Monday when you are fully dressed and ready to enter the gym and you're happy you know you're motivated just for somebody to kill your vibe in your first five seconds of walking in the door. I think they should teach a little bit more of customer service Or some fake it to you make!!! Maybe it was just me maybe the guy has RBF and is having a bad day but I don't know but hopefully tomorrow will be a better day. Please see Carlos the manager for anything, bypass the front desk so your workout will be amazing

MY FAVORITE PLACE! Obsessed! My bestie is a member and brought me a few time for pool days and omg…read morethe pool is so lovely! The poolside bar is amazing. The cabanas are perfect for special occasions. Gotta love the hot tubs too. They even have sunscreen out for folks to use. They don't skip a beat. The servers are incredible and so on top of it! Especially Gerardo! If he helps you, you got lucky. Literal angel. The food is bomb, way better than your average hotel food. I've loved everything I've had. Honestly, it just feels luxurious to be here in every way. The gym is out of this world. So clean, air conditioned, new machines, basketball court, and amazing recovery tech as well! Massage chairs, heat/cold chairs, compression sleeves. Everything!!!

Do not waste your money on this gym. The management supports a very negative complaining…read moreenvironment and the vibe excludes people. It is not welcoming and its disgusting this is allowed Basic gossip and cliquey vibe

Big and clean with lots of weight machines. everything is in good condition. Lots of cardio…read moremachines available too. Bathroom and showers are good too.

I'm just going to settle on 3 stars here, an average of all my experiences. Long story short, if…read moreyou go to the ER while you are here or shortly after, you have to immediately return with a copy of a doctor's note or email it. You need to do this asap and specify freezes on all services. If you have Kids Klub, END IT. I went to Vivian who was there the last time I had an ER visit a couple years ago: this past December, I was injured again suddenly on site during a training appointment (due to my body/health situation, not my trainer or an exercise injury) and I let her know I was getting a ride to the ER this time instead of an ambulance, since it was a was a touch less urgent. She was responsive this day and seemed to enter the freezes correctly. I dropped off the first note 2 days later to support a freeze for a couple months since a major surgery would get scheduled. I was told I had an 8" growth and cancer in my blood and had to wait the entire winter holidays for further info until doctors were back in the hospital. A few weeks later the billing began... I called Vivian and mentioned my bank was informed of my condition and knew to not pay the bills until a certain date. She laughed and said I'd be billed later anyways. I felt like "I have cancer again, I could die this time with this huge growth. She's laughing at me." I know it was not personal, but forgive me, I'll never forget the feeling of thinking I might die and getting this is the response while asking for help. My health is poor after surviving breast cancer treatments in 2020 and they wrecked parts of my body but eradicated an aggressive form of breast cancer. I don't want to go into how bad the type is, but the odds are very bad with that type and they use the highest doses of their most aggressive chemo to eradicate the cancer. That's why I struggle and have gone to the ER twice in a couple years. But working out improves my condition, so it's essential. I'm so glad I found out a few days later that the current ER test was a misdiagnosis. I eventually received a big surgery, recovered and called in to sort out the bills that were waiting for me. Because I was experienced in navigating the disorganized billing practices, it was a smaller bill this time. I reached a teleservice rep who had her manager Mark look into it and it was fixed after 3 phone calls for a full refund. I know it's not personal. But I've decided that clearly this is not customer service at all. This is just workers, protecting themselves and the company and you just have to advocate super quick, do the footwork and calls and take notes, document, stay on it, trust nothing, stay positive and confirm and be persistent. Most businesses exhibit hospitality and customer service at an average level. Often if a medical incident occurs you'll get a compassionate response and excellent customer care. Not here, you will get compassion at first and solutions that fall through. Then they will lose confidence and be strained but still attempt to help. Eventually, it requires an escalation and manager intervention to correct the situation. The in-gym customer service experience will be good about situational things like everyday interactions. But if your issue has ANYTHING to do with billing, there is no safety net no matter how serious your medical situation. Had I only had a normal membership instead of a training membership too, I probably could have just canceled or never been the wiser. I'm actually hopeful no one ever has to experience this zone that they are weak at. But if you do, stay flexible, positive, and stay on it. Good luck and good health! I saw billing fees,

TLDR: stay clear of this place, unless you like paying thousands for glorified day care…read more UPDATE - response to owner's (Cheronda A.) reply to this review: Hi Cheronda, I already did exactly what you suggest, before leaving this review I reached out to you directly to raise my concerns, which you refused to address after which you ended our conversation by writing quote; "There will be no further correspondence on this matter.", which now results in your incongruity between your private and public communication being on public display. Original review: British Swim School's Vallejo location, run by Cheronda A. and team, advertise their program as being able to "instilling water survival skills that save lives". After 17 months (64 lessons) and $2500 down the drain, we pulled our son from this program due to it being more akin to an aquatic day care (with you as the parent remaining present) than a swim program. The people at the school are nice enough interpersonally, but these are the red flags to notice: - After an initial few weeks you stop getting feedback, which when given is always verbally and never through skill progress item in the British Swim School's app. If you challenge the owner (Cheronda A.) on this, you will be gaslighted in there being more feedback than there actually is, and that it is their policy to only give verbal feedback versus using the app for what it is intended. - You'll notice your child will have many different instructors throughout lessons, with great variety as seniority as instructors. - You're paying about $40 for a 30min session, but on avg. there are 4 kids per classes, meaning even if you round up that's $40 for 10 minutes of instruction, as in the 64 "lessons" we paid for equates to having paid $2500 for less than 11 hours of instruction. - The lessons are utterly simple snd repetitive, and not lessons at all, the same 4 simple things are just endlessly repeated without any coaching or guidance from the instructors towards the child as to what to do different or how to improve. - The final straw, when you confront them on the inadequacies listed above, they will a) gaslight you in terms of feedback cycles, but much much worse, b) blame the lack of results on your child. In summary, this school will happily take your money for providing very little, and in terms of practical outcomes are operating in opposition of their mission statement.

I can't express how much I love this place! From the customer service reps to the head management,…read morethe entire staff is knowledgeable, patient, and kind. My child absolutely loves coming here--and because of that, so do I! LOL! Highly recommend checking it out.

Thank you to the team for hosting us during our visit, but unfortunately, my experience fell far…read morebelow expectations--especially for such a well-known, highly regarded brand. I was referred through the Four Seasons and booked spa services while in town for a week. While I paid full price and tipped accordingly, the overall quality of my services was disappointing. My facial, in particular, was not up to standard. I've had a HydraFacial before, and this experience was noticeably inconsistent. The serums that are typically left on the skin were removed, which was surprising and not in line with what the service should be. Meanwhile, my friend received a completely different (and much better) version of the same facial, including additional modalities and proper finishing--this level of inconsistency is a huge red flag. The massage was also underwhelming. The technique felt minimal and lacked intention, especially compared to my friend's experience, where she described a thorough, tension-relieving service that clearly went above and beyond. I did bring my concerns to the front desk staff before leaving, specifically about both my facial and massage. Unfortunately, the response was disappointing--they looked at each other as if unsure how to respond and offered no feedback, follow-up questions, or attempt to address the situation. At that point, I simply paid and left. (I will add that our initial encounter with the spa front desk girl who gave us a tour was exceptional and had great customer service etiquette. Sadly, she left as I was changing.) Customer service unfortunately didn't improve afterward. I inquired about Pilates Reformer sessions, and the front desk staff were less than helpful. I also followed up via email and didn't receive a response until a week later--which, again, is disappointing for a business of this caliber. Overall, between the inconsistent services, lack of accountability on-site, and delayed customer support, I left feeling that the experience did not reflect the price point or reputation. I had high hopes, but sadly, I'm not very impressed.

I regularly go to 24 Hour and when I come here, it's night and day. Place is super clean, smells…read moregood, and machinery is well kept and is up to date. They have a juice bar and other businesses like a salon. Fresh cold towels dipped in eucalyptus as well as dry towels. Mouth wash, q tips, cotton balls, tampons etc! Love that there's a basketball court, pool, spa and steam room! It's just pricey but you get what you pay for!

My friend and I checked out this club and overall we really liked it. The place was super clean and…read moreyou can tell they take good care of it. I mainly went for the pool, and I also used the steam room, sauna, cold plunge, and hot tub downstairs. Everything was clean and felt really nice. But honestly, the policies were a big downside. For example, we could sign up, but if we wanted other people to join under the same plan to save money, they had to be under 18, which just doesn't make sense. The guest policy was the biggest issue for me. You can bring a guest, but it has to be a different person every time. I'm paying around $330 a month, so it would be reasonable to at least bring my spouse once in a while, even just once a month. Not being able to bring the same person is really restrictive and doesn't feel practical. Overall, the club itself is great, but these policies are too strict, and that's why I decided not to sign up.

My parents were considering making Life Time Fitness their new gym so I went with them to check it…read moreout. After our interaction with front desk, the people who sit there could not be more unfriendly towards us and for no reason. My parents are much older and we were nothing but kind to them. They decided to take their money elsewhere.

Great experience decorating at this venue space. The staff was professional, cordial, and easy to…read morework with throughout the entire process. My team and I had the pleasure of creating a beautiful custom backdrop for our client's special celebration, and the venue provided a wonderful setting to bring the design to life. To see more of our work and this event, visit www.fourfortyfourevents.com

Husband golfs, I enjoy the amenities. We love the…read morerestaurants and the bar. The warm pastries upon seating for brunch is divine. I love the views and so do our kiddos. It's a nice place to bring friends and family. The food is a wonderful price and the portions are very large. It's definitely a "taking a box to go" meal.