Overall I love firehouse and most locations are pretty consistent which is why it's a family favorite and we go regularly. Unfortunately this particular location is in the bottom as far as consistency. It's as if they're not using fresh ingredients I've been here three times now and every time the breads soggy the service isn't great it's too bad because as a whole company most firehouse locations are amazing and I will continually go to other locations... read more

Stopped in for lunch yesterday. Sub was good, bread tasty and slightly sweet. Service was friendly and line went fairly quickly. The drinks are a different story though. They have one of the new 120+ selection Coke units in there. We were stacked up like cord wood waiting to get a simple cup of water. The 8 people in front of us, two were about 10 years old looking at all 120+ selections individually, really slowed the drink line down. They need to add another unit or limit the selections. A water dispenser separately would help most of us. Not a memorable lunch by any means but the big selection of bottles hot sauces was a nice touch. I thought it a bit pricey for what we got. read more

Awesome subs!! I get the brisket and add bacon so delicious. Everything so far has been great. Welcome to firehouse!!

Great sub place! Great food, staff, atmosphere.. Only complaint is the giant menu on the wall... the is text so small I can't read it even leaning over the counter. Why have a giant menu that no one can read? Made me feel like I am a little old blind lady. read more

Outstanding. The brisket is delicious. Be sure to pick up a pickle bucket for only $5!

This place is fantastic. It is always clean and the staff is always so nice to me and my family. I would recommend it to anybody who is hungry. read more

I frequently visit this place being so close to me and all, 80% of the time they get it right. But!!! Today ahh hell nah!! They screwed up a simple large turkey sandwich with provolone cheese , No mayo no mustard, add lettuce onions and tomato. Today 6/26/2018 about 130 pm whoever the hell was n shift doesn't pay attention and should "be gone". Cmon now , it's the same ol dirthead dude who screwed it up last time, dammit dude no dabs before work otherwise when I call you a bumm like now it's validated by your lack of consideration for the food I'm placing in my body. Dammit!!! This person should " be gone". Be aware and watch and ask, peel it open and check it out... then send it back, they hate this; but I hate the sandwich I paid yofor...! Well, the manager responded to me and thank you for the polite remarks. However, I ent back Saturday night 845 pm , ordered the same sandwich that I always do. Take a wild guess as to what happened to my sandwich.... they got wrong again!!! When someone says NO MAYO it means no no mayonnaise... dammit, the lack of attention here to such minor detail is pathetic and I will not tolerate it anymore . You guys owe me 2 sandwiches now made right!!! This is crap, I don't want your polite remarks !!! Just as you took my money, I want what I ordered or give me my money back... as for the management, do your job and hire the correct staff !!!! Not your friends ::; staff people that can be disciplined. It's clear, I am willing to voice my opinion and do demand better service and product for what money I pay. I will not let up til my complaints are heard and rendered. Again I want my sandwich's or money back !!!! read more

Very good sandwich. Had the sub with roast beef, turkey and ham. Heavy on the meat toppings and veggies. Bread was very soft and tasted great. Seasonings were good as well. Fast service. Restaurant was clean which is always a plus. Always recommend Firehouse Subs. read more

If you are wanting Firehouse Subs whatever you do do not use OrderUp because I have gone in an ordered subs before and they have always been right but every time I have used OrderUp they manage to get the sandwich completely wrong every time. read more

What a great sub shop. My sister introduced me to this place in South Dakota, I was excited to get one here in Fort Collins. My favorite is the smoked pulled pork sub it has such great flavor. The place also has one awesome soda machine. The Meatball sub is my #2 choice. Very nice staff. read more

I ordered my sandwich over the internet. When I get there, there are 18 people in line (I counted). The guy at the cash register told me I had to get in line with everyone else (who had NOT ordered). Really??? why even place an order if I have to wait with everyone else? poor customer service and needless to say, I walked out. This is a poor system of ordering and my lunch hour is precious time. Hope no one else wastes their time ordering on line. Nothing like getting pissed off when you're hungry! read more

We have been coming here since they opened, but this is the first review I've ever given them. Their sandwiches are much more expensive than they used to be and they no longer include a sliced pickle. The kids meal comes with a 1" square treat, which is much smaller than it used to be (when they actually remembered to properly fill our order), BUT now it costs more! The food was just okay...nothing to brag about for the outrageous price (2 subs + 1 kids meal for $25!!!). We could've had the same quality food delivered to us for less. Sadly for them, I don't think we'll be coming back here anytime soon...if ever. read more

Delicious food on point every time. They prepare the sandwiches very quickly. I usually get the hook and ladder and it is delicious! Whenever I call in a phone order they have it ready when I get there. Reliable delicious food! Would recommend highly to anyone. read more

Great subs. Best Ive ever had in Fort Collins. U can actually see and taste the cheese!! Ive been looking for decent food in this town. They NEVER DISAPPOINT. ALWAYS YUMMY. NEVER DRIED OUT. LOVE THAT DILL PICKLE!! read more

Celebration of Mediocrity. My wife and I both had the Steak & Cheese and barley noticed the steak and cheese in all that bread. I also complained about the portion and was simply told "yeah, that's what you get 4oz of meat." So, my compliments to the photographer. Today was our first and last visit. read more

Submitted an order online, it said it'd be ready by 2:15, I go in at 2:10, pay for my order with a girl who barely says anything to me. I take the cup to fill up my drinks and proceed to wait as I assumed (like any normal person) since she had not given me the subs they weren't done. I did, however, think it was rude that she did not tell me when they would be done or some sort of typical reassurance (oh they're being made right now). I stood there in front of the assembly line and waited for 10 minutes until they finished their last sub and a girl finally looked at me to see if it was mine. As I told her I was waiting on three she turns around and grabs me the three subs that had been sitting, waiting the ENTIRE time I was there. Walked out at 2:26. Subs had potential but...they were soggy, so soggy. This one cashier girl lacked any sort of work ethic or understanding of customer service....and I have soggy subs. read more

Must have been a bad night! Ordered 3 subs and 2 of 3 were wrong!! Took 25 minutes to get subs then additional 10 to get them corrected.. Manager didn't seem to care either, we saw 2 more people return the subs because they were also not right. Shape up Firehouse Subs or you will push customers back to Subway.. read more

Best sandwiches I have had in Fort Collins so far. The service is fast and friendly. The brisket sandwich is very good, warm, just the right size. Will be visiting this place often. read more

Best sub place! Friendly staff, decently quick service. Delish turkey bacon ranch sandy!

My husband and I tried them for the first and the last time yesterday.. The store was packed too tight for how small it is.. I was uncomfortable as soon as I walked in but, decided to still give it a try.. Ordering went quick, which was cool but, after waiting almost 20 minutes, surrounded by people that keep bumping into you regardless of where you sit or stand, just to get it home and find out BOTH of our orders were completely wrong, right down to the bread... Absolutely a waste of $20.. And even if it had been a more pleasant visit, for what you get, still not worth it! read more

I usually go to Firehouse Subs once a month because I love their subs and their ingredients. But tonight I went to Firehouse on Harmony and the manager on duty, (Alfonzo) was absolutely amazing. He provided excellent customer service to start. But when I slid my credit card to pay for my meal, it was declined. I said I would return with some cash or another card. He said not to worry, that he would take care of it, and He did!! He saved me a trip to the bank! Acts of generosity and kindness do not come around like that often. I will be going to Firehouse even more now. I will be sure to bring enough money next time though!! Thank you FIREHOUSE!! and thank you Alonzo! read more