I had to ASK them to wear gloves. Two 17 year olds who clearly do not understand basic food safety. One of them dropped the bread and had to ask another employee if they need to start over. YES?? Their prep stations are filthy. In total it has taken 20 mins to get two sandwiches made. If I get food poisoning after eating here I would not be surprised. Do better GenZ. read more

Was in a hurry. Stopped by, ordered two subs to go. They took a bit then handed me a bag. Drove 8 miles home to find out it was the wrong order they handed me. Drove the 8 miles back. He evidently knew why I was back and said they'd re-do my order and offered me the now cold, condiment soaked sandwiches. I realize I could have eaten those sloppy sandwiches but it wasn't what I ordered and FFS I tipped 20% to have my order screwed up. I see they're hiring managers; probably should start at the bottom first. I'd rather eat a Jimmy John's that's sat in the street for a few hours read more

Went to pick up a DoorDash order. Announced myself and the name on the order. Asked several times about order. Waited 20 minutes total. They then forgot a sandwich and drink, which I caught, and secured for the customer. DO NOT ORDER DELIVERY FROM THIS RESTAURANT. read more

Order sandwiches from this place last night and now I have food poisoning. Fuck this place.

That sandwich and my husband sandwich was by far the best we have ever tasted I am very picky I usually tell them what to put on my sandwich but this time I just let them put it whatever on that come on it even tomatoes. And everything all went together knocked my socks off how good it was I will drive the 1 in a half to eat this everyday read more

This is my new favorite sandwich shop out of all the franchise shops in OKC. Always fresh, always tasty. I love that they give money back to the community and I like supporting our first responders! If you are a competitor lover, just give them a try- once. read more

We were greeted as we walked in and the restaurant was clean and spacious. The staff took our order and they brought us our sandwiches. The sandwiches were tasty and made as we requested. I will return. read more

Give me my food indtead of giving it to someone else! They reluctantly gave my money back vs sub after 31 minutes!

Short black lady with glasses was rude to 2 customers including myself. She was making all gestures and comments to the previous customer. He forgot his mask and came back in. She said it would be few minutes to make, when actually she already had it made. She was making rude comments to the customer. I told her we are the customers and should never be talk liked that. She got upset and asked to leave since I did like the way she handled the customer. PLEASE DO NOT GO TO THIS FIREHOUSE! FYI: I retired from the Navy and I'm 100% VA disabled! read more

Firehouse Subs - Rude and zero customer service! - Delis Near Me - Moore, Oklahoma

I counted 11 different subs to order plus soup, salad , chips and cookies! The Hook and Ladder sub is packed with ham and Turkey with the normal veggies added! The bread is very fresh with that homemade taste. The staff is super friendly and helpful! The wait time was a bit long as they were training people in sub preparation. The knowledge that some of your purchase price goes to a local firehouse for equipment made the whole experience so much better! Covid-19 precautions are in effect here as there are fewer tables and 6 ft distance is marked for ordering food, servers had masks on. I will definitely go back! read more

Firehouse Subs - Menu Board - Delis Near Me - Moore, Oklahoma

This firehouse is always so fresh! They always have your food ready in 10 mins. I always get it to go or pick up. I love the app rewards too. If you haven't tried firehouse your missing out. Very friendly staff. Clean restaurant. read more

One of my absolute favorite sandwich shops. I'm obsessed with the hook and ladder. Bread is always super fresh, making the sandwich just out of this world. Staff is always courteous, friendly and quick! read more

Service was extremely slow. Crew members seemed unhappy. Food was mediocre, not worth the price. Overall this location is very unsanitary and not well maintained. Open tables were dirty with previous patrons crumbs scattered on the table tops and floors. Restrooms were gross with pools of water on the floor alongside the toilets not flushing. Trash cans had no trash bags, with six full trash bags lining the side of the walls. The soda machine was not mixed correctly. Very disappointing. read more

Very unprofessional management is yelling at the staff in the lobby and making for an uncomfortable environment to eat at and on top of that they made my sandwich wrong read more

We just walked in and were told we had to wear mask in order to get served. Okay we go back get our mask and from the car and walk in. I grab a bag of chips and walk to the register to look at the menu, where I scratch my nose and the cashier said I appreciate you wearing you mask in here but it has to be above your nose. And I then told her I know but I'm scratching my nose. She then said she's not doing this with me and I had to pull up my mask and I then told her I know but I was really just scratching my nose. Point is we walked out and wouldn't recommend this location to anyone. They are rude for no reason and need to learn how to talk to the guest walking in instead of thinking they are trying to be rude! read more

1/22/20 Stopped in to pick up a sandwich around 8:30 to take to the airport in the am. I had never been into a FS and found it clean, bright, and nicely appointed with their signature fireman equipment. There was only one other person ordering which made me wonder why it took so long to get the sandwich and go. I ordered the Italian, and since I had never patonized FS I did not know unless requested that Italian subs (which I have always known to be a cold sandwich at every sub shop I have ever ordered from). When I saw the other patron's sandwich going into the steamer, I requested mine to stay cold but it was to late, the sandwich itself was good but by far not as good as a true local sub shop, I am glad that I tried it but doubt that I would put it on my list of goto subshops read more

I heard a rumor on Facebook that this store had been taken over by new management and were updating, deep cleaning and remodeling inside. I went to check it out and it's true! There is a completely new staff and it was top notch. I understand everybody else's reservations about going there in the past --it was awkward. Glad to say I will probably be back more often. read more

ordered my food for delivery Ronald B was delivering, never got it I called him he said he already delivered it then hung up on me, called the store themselves and they have a mailbox for it. Used the robot for support and offers me the refund and only a 10% off coupon, terrible. read more

Avoid Firehouse Subs in Moore, Ok! Charged 50% extra on medium sub to exchange Turkey for Chicken. When my wife asked why ... she was abruptly told it is store policy and they don't make the rules, they just enforce them! Filed an incident report online to ask they explain this policy. Instead of receiving a telephone call, as requested to discuss their policy, I received the attached statement from someone named alicia.hughes@firehousesubs.com offering a drink and chips on our next visit ... no offer to refund the overcharge. Hope they enjoyed that unearned tip as it is the last from our family Definitely, no way to treat a loyalty card holder! read more

Firehouse Subs - Delis Near Me - Moore, Oklahoma

This place is absolutely terrible. The sandwiches themselves are decent but the workers are some of the worst. The lady that always works the cash register is horrible to people. Cursing and bad mouthing people for absolutely no reason. Screaming at delivery drivers because they don't have a mask on but NOBODY working has one. The older lady might as well not have gloves on because her finger nails popped her fingers through so he bare hands are all over the food. It's crazy firehouse has let this place operate like this for so long. I watched the lady curse at a lady because she was trying to pick up an order of 4 subs. She was pissed off because the customer ordered 4 subs and was wondering where he order was at 25 minutes later. read more

I love firehouse subs thé atmosphere when you walk in is so welcoming and their subs are so so good I also like how they support the firefighters read more

Don't come to here........, their service is unbearable, one was wearing a hat of black Lady to let a person very uncomfortable, she was very rude, very rude, I put my things away, because she makes me feel sick, this is the worst service I have ever seen, not one of the worst service, from the moment that take the door, she will be in a loud roar, The same goes for guests. This store doesn't deserve a star. If it could, it would have zero or negative stars read more

These reviews are more accurate then the google reviews this store is coasting on the good graces of a memory. Sadly I will be going to subway from now on. I don't even like subway. Fire house please don't reach out. If you want to know what happened your store took an online order failed to make it correctly and demanded that the sandwich be returned in order for a correction to be made. Sandwich $10.99 My avg monthly fastfood budget $400+ I will be making my dinner and lunch choices elsewhere from now on. I don't have time to miss dinner with my kids to return sandwiches that should have been made correctly the first time. I certainly do not frequent businesses that can not do right by their customer. I would suggest skipping this location and maybe this chain if this is the new future of firehouse subs. read more

I love Firehouse subs but this location is AWFUL. Employees don't even acknowledge your existence when you walk in. When I went, two employees were standing outside talking while two others were helping (in their own substandard manner) customers. Took forever to make sandwiches and they were nowhere near as good as any other Firehouse. After getting the subs 20 minutes later, the two women employees were still standing outside talking about their man problems. I will never return to this location but will drive all the way to south OKC when I have to have a good sub. read more

Service here is terrible. We came in right when they opened three people working that I seen and only one doing anything. Then they hadn't filled the soda machine with any diet options. The manager couldn't figure out how to work the machine and reload it. So I just threw away my cup and didn't get a drink after paying no refund was offered. Horrible customer service and one of the worst experiences I have ever had. Food was ok but I will never eat here again. Train your people customer service in the food business makes or breaks your locations. Feel bad for this owner hope he can make it. read more

First time diner. Loved it. Cashier is so sweet. Knew I was not from there. Will be dining at deli in my town read more

The online ordering feature has an option for curbside pickup. When I called to pickup my order the person on the phone said they "don't do curbside pickup." I see on the door they posted a paper notice of such. The online ordering feature should be updated to include which locations offer curbside pic Good sandwiches but I won't be back during the pandemic if I have to walk inside the common area to get my food. read more

Firehouse Subs - No curbside notice - Delis Near Me - Moore, Oklahoma

Wont be going back. Walked in and wasnt greeted like you normally are. You can tell no one is happy to be there. Poor attitudes. So upsetting because they used to be so friendly and inviting. We left without ordering anything. read more

Just got my order after picking up from restaurant, opened and about to take a huge bit and saw several bugs running all over my sandwich. When Mgr notified he tried to tell me that was black pepper...I said black pepper doesn't have legs nor does it know how to run.. he said I'm was stupid for saying they were bugs and said he didn't have bugs in his restaurant. I said yes. You do... do not eat there!!! read more

Three people at work and everyone is too busy to take an order. Probably wont be back, this staff needs new management, crew members or something because what they have going on isn't working. I left I didn't even stick around because I knew it would probably be at least an hour before I got my food. Went to taco casa down the street and had zero troubles. read more

Beyond slow for a sandwhich place. 45 min wait not okay. They take care of only Mobil orders and don't seem to care if you're their for a hour. I got my car 4 new tires and my car was done before my sandwich. That's beyond annoying. read more

It's tough to give a sub shop more than three stars. Most are all the same. But the firehouse is a bit different. The corned beef steamer had plenty of meat that was steam warmed keeping it moist and tasty. The turkey with cranberry sauce was like moms thanksgiving leftovers! The staff truly sets this place apart. My new favorite sandwich spot. read more

Firehouse Subs - The counter - Delis Near Me - Moore, Oklahoma

Not sure why I would go to Subway after coming here. Totally yummy! And my daughter who never eats warm sandwiches is in sub bliss. The selection of house subs is significant. I had a hard time picking. I ended up getting The Steamer, but it was difficult choosing: Pastrami, beef brisket, provolone, mustard, Mayo, and Italian dressing, toasted on an 8" whole wheat roll. I could definitely taste the difference in quality of the meat from other sub restaurants. They offer about 30 bottles of unusual and interesting condiments in the bar, but I didn't take advantage. The decor is charming. The Dalmatian-spotted tabletops were cute. Further, I love that offer opportunities to support local first responders, important as this city has been ground zero for tornado emergencies several times. In fact, this restaurant is one block from the path of the May 2013 tornado that devastated this city. Thanks Firehouse for the delicious lunch. I wish there was a restaurant closer to my home. read more

Firehouse Subs - I never finish an entire six inch sub at That Other Place. I scarfed my Steamer down in five minutes. Yummmmmmmm! - Delis Near Me - Moore, Oklahoma

We have visited this location many times and we were happy to use our TMobile Tuesday coupon but was told this is individually owned and would not accept the offers. The TMobile offer doesn't have anything in the fine print about this. Very disappointing. We will find another Firehouse location from now on. read more

0 star in my opinion.. the lady working the front was absolutely disrespectful. Took 30 minutes to get a sandwich from this location. I was reading the sign that has all the stuff that comes on the sandwich and what you can add, she told me i needed to put it back how i found it. Didn't normally get greeted how you normally do at normal firehouses. She was extremely rude to the Uber eats, doordash, etc drivers and made snarky comments to each customer who ordered. Wont come back to this location until i see 4 stars on Yelp. Unacceptable! read more

The two lady's are super nice and the sandwiches always come out amazing. Love this place.

Today's visit was good. I tried the smokehouse beef and cheddar brisket sub. Very tasty. They have nice kids meal options for the little ones, that even includes a fire hat. I would definitely come back. read more

Firehouse Subs - Tons of different choices! - Delis Near Me - Moore, Oklahoma

Takes way to long for a sandwich you'll waste your lunch time from work on just waiting for a sandwich 30 minutes plus for one sandwich

The African American lady with long ponytail & long spider eyelashes who is taking orders is extremely rude! While taking everyone's order she roles her eyes and rushes you to order. I get it it if it's busy but you don't have to show disrespect to customers who aren't being rude to you at all. read more

Don't go here.... I have a T-mobile rewards..received a coupon for a free sandwich with purchase. Short black lady with glasses behind counter told me don't even redeem your coupon. She refused to allow me to get my sandwich ... I also had more orders. She said they redeemed their limit for today. I called Norman store they told me they don't why Moore store would tell me that. They should have redeemed it. I will call corporate tomorrow as well as T-mobile and tell them about my experience at Moore..BTW Moore store has terrible ratings...no surprise there! As I was leaving she yelled something and called me sweetie. That was very offensive, rude and disrespectful. read more