When entering I found myself by my self. Uh oh. I ordered the new Thanksgiving Sandwich. What I got was nothing to be thankful for. Because I was hungry I decided not to go back in and ask for my $12.62. I should have. The young man that waited on me kept calling me sweetie, honey, baby etc. very unprofessional. Then I asked the questions how big is a medium size sandwich-he showed me the hoagie roll and the sizing chart. So they cut it? Yes. So I ordered it and then he started selling me sides. I said no thank you just the sandwich. They made it. I took it to my car (my only mistake). The pictures speak for themselves. The sandwich was made on a tiny roll, the turkey was barely there and the dressing was a smear as was the cranberry sauce. Not worth my excitement and expectation whatsoever. Don't go here. It's false advertising. read more

Firehouse Subs - Does that look like the Thanksgiving sub in their ad? - Sandwiches Near Me - Newnan, Georgia

Called for 2 days to place an order for a business. No one ever answered the phone. Went to the restaurant not a single person in there at 10:30am. Ask why they do not answer their phone and the reply was they do not answer when they are busy. We asked if the could make sandwiches for today they told us no so Jersey Mike's got our business. We have used Firehouse several times and I am not sure we will ever go back, they lost a 300.00 dollar order that day. read more

i ordered Philly cheesesteak add mushroom, chips , cookies and bottle water! order online! it was so good, delicious! I enjoy very much! DS

Everything about my online order was completely wrong after driving 30 min there and 30 min back home...will not go back!

Slow as molasses. And I swear never again will I return. I love the food but this firehouse is the slowest ever.

CHECK YOUR ORDER BEFORE YOU LEAVE!! We live 15 minutes from the store. Ordered online. Got there and was finishing fixing our order. Did not check in to see if correct. My bad. Hot sandwich was COLD. Did not have pickle and BACON and CONDIMENTS that ordered. Other order did not have ONIONS. Had CUP of chili instead of bowl that I ordered. We paid extra for some of what we did not receive !! TRIED CALLING the store 3 TIMES to see if they would honor anything and did not answer!! Can see why they have a 3 star rating. Will go to PUBLIX before returning there!! Giving a 2 star just because we got food even though was not what we ordered. read more

If you want your order to take an hour to fix, be wrong, and take a second hour to correct; this is your place. Store has built-in entertainment: while you wait you can watch the line workers get chewed out for incompetence while viewing management having to refund 10 other patrons because they refused to wait an hour for their sub sandwiches. read more

Despite the reviews I decided to try this place today. Arrived at about 11:50 AM. There were two customers in front of us waiting to place an order. It took about 10 minutes for the first customer to place his order. After another 10 minutes no further orders have been placed. I was going to review the food, but being as we never got to eat or even place an order I have no review on the food. Generally, I like fire house subs. The staff was moving at a snails pace. I only saw two orders go out during the 20 minutes that I was there. I will probably not be returning to this particular fire house. read more

I am pregnant and been wanting fire house sub for the past 2 days now, they had 10 orders in front of them, had 5 five ppl working in there and 2 costumers in the store. Told us to order online. It doesn't take long to make a sandwhich read more

Fire house subs are always delicious. They do not scrimp on ingredients. Service is always excellent. When they decorate they try to use decor from their local firemen/fire station. You can support your local fireman by buying here. read more

I actually never been to a Firehouse until this day today, so after seeing the sun after I left work, why not try it out! As I walked into the restaurant, it was certainly bright and the restaurant smelled very good. Some trash could have been picked up and the tables could have been moved around, but aside from that, it was welcoming enough. When I decided to order some food, I got "The Steamer," and I was convinced to order a medium, as I was originally ordering a small. Thank the lord I did! Anyways, I got my food not too long after I ordered, and the sandwich was very good overall! Flavors were well balanced, and it was very juicy too. We were even checked on a couple times, which was certainly a bonus. For a quick and very tasty sub where you'll get good value, I certainly recommend this place! read more

See all

Another good establishment going downhil. Purchased 3 sandwiches, 2 drinks, and a water. They charged $2.59 for a small drink then gave us kids cups. But handed me a gallon cup for a water cup. We questioned the size of the cup and they say the all drinks are the same price. But on the menu board they all have different prices. In the cup holder on the counter the small cup was a normal 16-20 oz cup in the "small" cup holder. Not a kiddie cup. Then the sandwich comes out and the chicken bacon ranch didn't even have the bacon. I handed it back and she literally just threw two pieces of stale bacon on it. And above all, THEY ASKED FOR A TIP TO FIX THE SANDWICH I PAID FOE! They didn't offer to bring it to my table, refill my drink, or clear my trash and they wanted a tip. Time to find another sandwich place. read more

The subs are good. But they CANNOT make them on time! I ordered from the app and requested 2:50pm. It's 3:09pm and still no subs. Don't eat here if you're on your lunch break or just starving. read more

It is a hit or miss when going from the staff. I can't deal any longer with the staffs attitudes and won't return to this location. I have always had to correct them on when i order a medium sandwich meal you are supposed to get a medium cup but every time they give a small and I have to say something. I like firehouse subs, just not this locations... choose your staff wisely... they are who makes you or breaks you. read more

Ordered two large subs online and picked them up shortly after. This is what it looked like when I got it. Absolutely trash experience. Do better. read more

Firehouse Subs - This is half of my Turkey Bacon Ranch - Sandwiches Near Me - Newnan, Georgia

There was not one other person site not one person in the restaurant nobody was there. There was a five employees. I got a 4 inch sandwich which should be about five dollars and they charge me nine dollars for it. They couldn't figure out why so please make sure you're being charged the correct price when you go. It then took them about 15 minutes to make a 4 inch sandwich. There is absolutely no way I will return to the place. I got the smallest sandwich in the world for six dollars.. read more

The sandwiches are normally pretty damn good but the friendliness of the staff is always hit or miss whichever one you go to. You are either greeted with a helpful smile or a miserable scowl. I look at a lack of management here. A good manager isn't going to place someone who hates the world that particular day to be the primary point of contact with their customers at the register. read more

Burnt bread :/ they had to have seen it before they made the sandwich but used it anyway. read more

Firehouse Subs - Burnt Bread - Sandwiches Near Me - Newnan, Georgia

It's a firehouse, so I got food wise what was expected which is always a good sandwich. However here, the service killed it for me. I walked in and up to the counter where I was the only person in line, to have two staff members standing behind the register. One counting her drawer and the other on the phone. The fact that they were doing something else was not the issue, but neither one made effort to acknowledge my existence with a simple "be right with you"...they completely ignored me. It was a very awkward THREE minutes before I was spoken to, and it was the girl stocking the chips on the floor, not one of the two standing directly in front of me behind the counter. Finally one of the girls behind the counter took my order, and got me going after her coworker on the floor said something. Overall, just seems the staff hates what they do or are just not customer service people. Solid food, poor service. read more

I barely consider giving this location a 1 star. The employees had absolutely no pep in their step as it took over 30 minutes to get 2 sandwhiches. The cashier was coughing while taking my order then proceeded to walk out the door after taking my order to go see his friend. Unacceptable. I work in fast food and this would never fly, do your job. read more

They are extremely slow, probably due to poor management and/or under staffed. But you'll be waiting 30+ minutes

This is the worst Firehouse Subs I've ever been to. My family and I love Firehouse Subs and we eat there anytime we get a chance. This one is close to our home in Newnan. We have been a couple times and the service is the only consistent thing- and what's consistent about that is that it's incredibly slow and the staff is rude. Sandwiches are mediocre. Our order has been wrong every time and I've even witnessed the staff argue with a customer over why the order was wrong instead of correcting it. Do yourself a favor, go to Jimmy John's across the street. read more

They're pretty good. When the staff wants to make you a sandwich they do not disappoint. If not, it's not worth the trip out at times. Well, all in all the food is tasty. read more

No other customers inside when we walked in to get a to-go order. Ordered 2 sandwiches and it took the employee 12 minutes to make the order. She had her earbuds in and was talking in the phone the whole time. No sense of urgency whatsoever. read more

Gosh! I dont know what it is about these Sandwiches but they must have crack in em!! They are soo good and totally addictive! However the last two times I was in this one they goofed on my sandwich and I only ordered one. A hook and ladder NO mustard. Noth times they were loaded down with mustard. BUT what really got me was the cashier. First of all she handed me my cut by stocking her fingers I side the rim of the cup. Handling money and God knows what else can you just imagine the germs?! I handed it back to her and told her I wanted another cup. This time without the finger germs. She didnt get it! She did it again and stuck the 1st cup back on the sleeve. I handed that cup back and told her no.. that I didnt want a cup her hands had been all in the cup and neither did anyone else. So she hands the 2nd cup. Which was the 1st one. I made her did down another two before I would take it. I told her thank you and turned to fix my tea. In the meanwhile she put every one of those cups back on the sleeve. I just shook my head. I went to sit and wait like everyone else. I'm sure I sat there about 30 minutes....for the messed up sandwich, while sitting I watched this chick pick? Scratch? Whatever inside her nose about three times. She fiddled with her hair and scratched her head.... I was about to just call the whole thing off!! They finally called me for my food and that heifer was basically slung the bag at me. "Thank you!". Crickets! I do hope the management reads this. Should they have any questions.. feel free to contact me. read more

I heard a radio ad for a new "King Hawaiian Pork & Slaw" sandwich, and had never been to this Firehouse Subs location, so I thought I'd go there for lunch. The restaurant is clean, and larger than most - maybe 60 people max seating. Ordering was fast, and I got the combo (with chips and drink). Most of their soft drinks are from a big multiple-choice Coke machine, I think it said 120 flavor choices. i went for the iced tea, not from a machine, but brewed - and tea is great. The sandwich - looks kinda strange with BBQ and slaw on top, but it was hot, and had a good taste. The sweet hawaiian bread was very fresh. I think I would have like the slaw as a side. The sandwich was good, but didn't really taste like a BBQ sandwich. Rest room was clean, also. Oh, price was $9.19 including tax. I would have said 4 1/2 stars if that had been a choice, and will visit again. read more

See all

1st visit yesterday. 6/12/15 Food was better than I expected. No crowd served very quick Best steak& cheese sub I've had from a sub joint Very clean 2 kids, wife, and I ate plenty for 28$ Only draw back was that employees tried to gyp us out of the kids fire man hat that according to the menu is included! I guess they were to lazy to go to the back and get the hats Just ate here again.... 5/5/18 the person working the register is absolutely one of the most laziest, worthless employees I've ever seen at any type of public restaurant. All the other folks working here have to carry her weight. On the phone, bad attitude, very unwelcoming. Score was 4 stars dropped it to 3 only because food is still really good here. Please management keep this person on clean up detail or something else besides being he start of someone's meal. read more

They close at 9:00 p.m. We were denied being served at 8:40. Apparently the employees of this specific location determine when they are open or not. read more

Food was good and came out in the usual time Nice staff. Sweet tea was empty, asked to replace it. Never did even after eating inside. Bathrooms and tables dirty. read more

went there may 18th at 2 pm. the guy behind the counter looked like he hated his life. The girls were cussing. the food was disappointing. i will never be back. the owner really needs to take charge here and hire people that will atleast look like they enjoy there job. not only that but the atmosphere was nasty, tables unclean, floor messy and the air just felt "musty". do yoursef a favor and just go to jersey mikes/jimmy johns. not worth the drive or money. the most unprofessional place ive ever been to. read more

Absolutely the worst Firehouse I have been to. I'm on my 3rd try of this place hoping maybe I got a bad group of staff or an overwhelmed staff the first 2 times. There was one young man in there that was very polite and kind. I have never walked out without my order messed up. Manager is very rude until you actually demand something be done about their wrong doings. I should not have to go through my bag 3 times and each time something be missing when they have the order right in front of them. Also should not be told that you are out of medium cups & not offer to refund the difference. read more

Firehouse is hands down my favorite sub place, but I can't eat there if the staff can't wear a mask over their mouth and nose. No mask, I'll pass. read more

I love firehouse subs, but the service was so slow at this location. My boyfriend rdered two meatball subs and about 10 minutes after ordered, the staff said it'll be a little longer because they didn't have any meatballs prepared. Three people went in after, ordered, and left by the time our order was complete for take out. No reimbursement or real apology. Just stopping through at this location, but not a well run business. Employees did not have a sense of urgency or customer service. read more

This has turned into our stop after a trail run or hike! You cannot beat the tastiness of their sandwiches! We have such a hard time not ordering the Italian because it is so delicious! I love that you can order a huge sandwich or any style! I did try the steak and cheddar and it was superb! This is way better than any sub shop around read more

Filling subs. Meatball and Italian subs. Very clean place. Great atmosphere. Friendly. Slightly slow to get the subs we ordered.

The service here is pretty bad. I had to get the cashier's attention, even though there were two other employees on the floor. They didn't even acknowledge me. However, my sandwich was really good. read more

I love Firehouse Subs, but this one at Newnan Crossing is absolutely disgusting. From noticing dirty windows, trash all over the floor, rude staff and the bread just laying out, I walked in and walked right back out. I definitely won't be back anytime soon. read more

Turkey bacon ranch: Pretty good sandwich, but it's a little expensive for how much food you actually get. But the service was friendly and didn't have to wait long for our food. I will be coming back. read more

Very good place for subs. Not sure I like that the meat come in frozen packets but its good. Like the idea of this place and that it supports firefighters! read more

When I heard a commercial that said they have the best subs, I was skeptical. But it's true. I've tried all the rest and Firehouse is the best! read more