I placed an order online 11:37 when I walked to the counter the young man said "oh yes now I see you order" then told me to sit down they would call my name when my order was complete. They never called my name so I went back to the counter and he went and grabbed it off a back counter. Saying that "oh they just completed it". Not true! The time stamp says 11:50 but I say there waiting and approached that counter at 12:15 only to find my sandwich was cold when I got home "less than 5 min" drive Plus the sandwich was not prepared properly and the meat actually had a tainted taste and the vegetables were not grilled like they advertised I ended up throwing this $23 sandwich away and will never shop that store again Also. The saying "you can judge the cleanliness of a kitchen by examining the restroom". Well that's another reason I won't eat there again I tried to do their survey but surprisingly "this page cannot be found"! What a joke read more

FOOD, MUSIC, CUSTOMER SERVICE amazing!! Truly amazing. I stopped here with my family during a hectic travel day and we were all frustrated but everyone here made our day. Also, wanted to mention the bathroom was very clean and nice as well. Thank you all so much!! read more

Service here is always friendly from the moment you walk in and hear the staff yell "welcome" every time someone walks in. It can get busy at lunch time on weekends, especially when church lets out. The food is always fantastic, whether you take it to go or eat in-house. Like many other locations, the decor is firehouse themed. This location has a lot of natural light and is well positioned between the main mall and the open shopping plaza. read more

Was super hungry and really didn't feel like anything greasy or fried. Upon entering greeted by two friendly employees and I ordered a 6 inch club sub. Paid and was on my way within 10 minutes. The sub was perfect and I can't wait to try to again sometime soon. Nice when everything goes so well see you next time. read more

Don't order on firehouse subs app Got order it was somebody else's order named Emily. Two medium subs I ordered three large ones Called store manager yelled to staff is there subs for Nancy they said yeah there here. I said then send them to me he said I would have to contact door dash well I ordered through firehouse app not door dash at which time he told me not his problem they don't have door dash account corporate does I was shit out of luck. Tried contacting through app where I was chatting with AI telling me there too busy they will get back to me 24 48 hrs. So I am stuck with Emily's crappy choices of subs and out $55 read more

My wife and are visiting from out of state, recently stopped by Firehouse Subs during an incredibly busy hour. We typically avoid chain sub shops, but Bert (whose name tag read "bert") completely changed our perspective with his great service. The shop was slammed, but Bert worked so hard to make everyone get what they wanted. From the moment we walked in, Bert was a standout. He greeted every customer with a genuine smile, cracked lighthearted jokes to ease the wait, and multitasked between taking orders, prepping food, and keeping the food prep area clean. Despite the chaos, he remained calm and attentive even remembering to ask about specific preferences (like my wife's gluten-free request). Unfortunately, the same can't be said for his coworker. While Bert was hustling, this other employee stood near the back, scrolling on their phone and leaving Bert to handle the bulk of the work. Thank you, Bert, for your hard work! read more

Food is great but that's every firehouse subs, no issues there as it's hard to mess up a sandwich. Some of the employees at This spot are completely psychotic, but I. A fun way. All in all 3/5 read more

I was blown away by how tasty my sandwich was. I had the hook and ladder warmed and it is the best sub I've ever eaten. I'm so sorry I dug in without taking a picture and once I had one bite I just didn't quit. Super embarrassing. The worker taking our order was very courteous and helpful. She could tell it was my first time and only the 2nd time for my husband so she gave us some good suggestions. Right by Vero Beach mall. read more

I hadn't been here before had wanted to give it a try. The service was good and the food was great! I tried the pepperoni pizza meatball sub. It is messy but delicious. The location is in a plaza with many popular stores. The tables fit the decor and theme but it is simple and serviceable. Overall a good choice for a quick bite. read more

I really enjoy the experience here. They make a good product and they do it right. I like the place and eat here about 5 times a year... read more

Garbage. Service is non existent forgot my order left me waiting for 30 minutes. Place is filthy. How they are still open is a mystery

Alright how are you going to forget the Bacon on Turkey BACON ranch sandwich. As shown in the pictures, the order and "promise" time was a joke, upon arrival we had to wait 20 minutes longer. An hour to make a sub sandwich? Both orders were messed up. This place sucks worse than McDonald's on getting an order right. Employees constantly yelling at each other, the place is never busy, it's time this place closes down, fires, re-hires, and trains a new staff. This place is dirty. It's abysmal. This staff epitomizes lazy careless individuals. Go to Publix for a pubsub, go to jimmy johns, go to jersey mikes, there's a million other places for a sandwich that can get an order right. These are the type of idiots who want minimum wage to be $15 an hour but can't do the simplest tasks. This Firehouse subs is letting those firefighters down who built this chain on morals and hard work. And yea they forgot the pickle spears. How you forget an ingredient that's part of the name of the damn sandwich is utterly unacceptable. Of all the places in Vero, place your expectations in the basement. Pathetic. With how many terrible reviews about the staff failures there are, how about compensating those who's orders were so screwed up the value of the sandwich we paid for was higher than the half ass sub we got. Just avoid this place, firehouse subs is normally a decent chain, I had them in several states, but I've seen a guy with cerebral Palsy run down the street better than the way this firehouse is ran and managed." read more

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Food is always great! But the rudest employees ever. Never seen so many people so mad to work. We don't make you get that job, we are sorry the snowbirds treat you like dogs. But treating people like crap being personally rude because they hate their job is not my problem. We get treated like trash but we still say thank you and go out of our way to be nice because the yanks turn everyone into angry lunch lady's. Cant mess up corporate food that has a protocol but they could come up with new attitude training problem. read more

Don't order Pizza from door dash, even though I have a front porch with a table the driver leaves pizza on the ground for the ants to get to

My Italian was great. A little sweet - I'm assuming from the ham. The bread was quite fresh. In my opinion, there was too much mayonnaise and dressing. The tomatoes were flavorful. read more

Firehouse Subs - Italian sub. - Fast Food Near Me - Vero Beach, Florida

Went to firehouse which we go a lot but today I got a little extra not wanted in my sub read more

Firehouse Subs - Fast Food Near Me - Vero Beach, Florida

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Early lunch at the Firehouse Subs in Vero Beach, I decided upon the Nashville Hot Brisket sandwich combo meal. Janet was both cashier and server. The sandwich itself was a USDA Choice beef brisket that was - apparently - slow smoked for around 16 hours, along with a spicy Nashville Hot seasoning, sweet and tangy coleslaw, spicy pickle chips, mayo, and melted pepper jack cheese on a toasted cornbread roll. Bottled water and a cookie completed my combo meal. Sandwich was tasty and spicy hot as earlier advised by Janet when ordering. A bit pricy at $10 and change, but I would order it again. Location was clean and well taken care of. Janet was friendly and polite - no issues with service or attention to detail. Plenty of shopping center parking. William E. Lewis Jr. Vero Beach, Florida. read more

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I love going to Firehouse Subs. My favorite is the Brisket Sub. It's fantabulous. I've been meaning to try their other subs however, that brisket is just so good. The service is always good. I enjoy the ambiance when I'm there. I've always had a good time at Firehouse Subs. read more

The best subs I ever had.. The combination of flavors Between meat & cheese & sauce Is totally amazing! Can't find enough Firehouse Subs In every town read more

My wife's favorite sub shop anywhere in America. They have a wide range of delicious sandwich choices and they get you in and out quickly without breaking the bank. read more

so I just came to firehouse first time customer for sure not coming back it's 7:00 pm February 3 and I asked if they have cold toppings because I know of a sub place that doesn't serve cold toppings and he proceeded to laugh in my face and told me word for word look at the menu and pointed to it and laughed ... i was so shocked that I walked away and he kept laughing at loud I found nothing funny I'm a new customer I made it clear I've never been there so to laugh and be rude is insane he then got the other co worker to make fun of me this place should not have these workers like this insane I own a business and I would never allow any of my customers be treated this way read more

Firehouse Subs - This is me leaving without my subs I was going to order 18 subs for my employees and couldn't - Fast Food Near Me - Vero Beach, Florida

Very disappointed with my visit at the Vero beach location. First of all the person taking my order was basically falling asleep and once the sandwich's came the beef brisket box was covered in bbq sauce and so was the box and the cheese steak sub also had barbecue sauce on ( pictures taken of Both subs ) this was a major disappointment and I hope it gets fixed I couldn't even eat the philly had to return it read more

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There were only four customers in the store. We ordered a Hook and Ladder sub. It took 30 minutes to get it. With a 1 hour lunch period you have eliminated your restaurant as a reasonable option. The service is way too slow. One customer has brought her to go order back in two times because the order was incorrect each time. read more

Food was amazing! It was my first time going to eat there I had the turkey bacon ranch and I can honestly say it was so bomb and I would so have it again service was quick but quality was so good the toast on the bread was just right and they don't lack on the toppings well worth it way better than subway I had it around 7 it's now 8:40 and I'm still thinking about the sub that's how good it was next time I would so get the large I got the medium sub which is still a great size cuz I got full I would so recommend 100% my favorite sub place so far!!! I didn't get a picture but definitely worth leaving a review Sooooo GOOD!! read more

Slow service location, employees were yelling at each other. The cashier was rude. Issues with allergen knowledge at location.

Used the online order feature, ready at the appropriate time. Restaurant was clean, so was the bathroom. Subs were as ordered and delicious. read more

Just horrible customer service. Actually non existent service. Ordered a sub online, arrived 20 minutes later, not even started. Six employees behind the counter. Three talking among themselves and laughing. The other 3 complaining about making my sub. First guy, had to use the bathroom. Second guy, said he was going on break and the third guy said it was time for him to leave. At least 5 minutes go by and the sub was not even started. Just OUTRAGEOUS!! Not the first time I have encountered terrible service at this location but will definitely be the last. Next time I want a sub, I will drive to the other side of town and go to Jersey Mikes, way better service. Never had an issue there. read more

My favorite sandwich in Vero. We ate there twice this week. Very friendly employees!

Always a long wait! Extremely rude and unprofessional staff. Upon walking in the woman behind the counter was yelling at another older lady employee being so nasty and disrespectful to her. I felt really bad for the lady. No one should be treated that way by their employer and especially when you have a customers. read more

This is one of my favorite places to go for lunch. To start, the subs are absolutely amazing. Would never tell my mom that the firehouse meatball sub is the best I've ever had. There is a large selection of chips and sodas. Today I used the rewards app and got my sub for free. In my opinion, the loyalty program is one of the easiest to use. The Vero Beach location is always clean and the staff welcomes you every time you visit. I also appreciate that my patronage helps to support fire fighters. Keep up the great work! read more

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guy that took my order kept his plastic gloves on, took my cash and then proceeded to handle food without changing gloves. safe to say I didn't eat the sub!! Not coming back. read more

Placed order on phone for pickup and when I found my order was told I would now have to wait on a large line of people waiting to order to now pay. Kind of defeats purpose of ordering ahead. With COVID was trying to make sure I wasn't going to have to wait. Need to correct process. Left sub and won't be back. read more

Walked in, the entire female staff were dripping f bombs like as if they were home... Walked right out.... Management needs to fix this, won't be back until then... read more

The sandwiches are pretty good at this place. Service was a little off. Meatball sandwich was really good. Love the hot sauce selection and the soda fountain is awesome. Service was ok, but one employee sure made it known she'd rather be somewhere else. She was there both occasions when I visited. Sad an unhappy employee can ruin a good experience. A-OK rating, but bad employee attitude loss of a star. Would visit again though. Review update: My experience the last few times has been good. Upped to another star. I'm a fan and would recommend. read more

Firehouse Subs - Fast Food Near Me - Vero Beach, Florida

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Was so looking forward to my first visit. Very, very poorly managed. The cashier/clerk spent a lot of time dealing with a soda machine and the line was getting really long. Finally heard her say it would be 25 minutes as they were backed up - duh! Don't have the chock point of the process screwing around with the soda machine as the line backs up. The manager, I think it was the manager, was looking at a screen and said WTF! Never been and never will return. read more

I hate to leave bad reviews. But management/owner. Who ever. We are in a CV19 thanks to a China. Employees are to wear masks appropriately. If someone is burnt out from the mask. Take a walk outside for a breather. Customers that walk around. In my opinion. No mask. No service. Did anyone see the woman at 2:45 today. No mask and shorts that were to tight. And to short. Did ya see what she was doing. I saw you have cameras. Take a look. 10/26/20. Nope no way. Sorry. No return for me. Vero is loaded with excellent restaurants. read more

They made one of the biggest sandwiches I've ever had. And it was delicious. I always try to go to a firehouse subs to get a sub, because they never disappoint. I've been to MANY locations and this location did everything I was expecting. The slew of sauces you can put on your sandwich is absurd, there's one for everyone I swear! Can't wait to go back, I'm getting hungry thinking about it. read more

I visited this location on a Sunday evening. No one in the store knew how to ring up a discount and claimed that they would have to call a manager at home. They made it apparent that they didn't want to do so. I left without making a purchase. read more

Seemed a little shy on meat in subs. That was a change from previous experience last year. Not overly friendly either.

I need to admit it: I come here for the soda machine. The soda: Firehouse has a Coca Cola Freestyle machine which lets you take any base flavor of Coke product (diet or not) and add "flavor shots" to it--vanilla, orange, raspberry, cherry, strawberry, and others. They also have lemonade and limeade, increasing the number of delicious possibilities. The subs: The meat is very good--a good quality, a good amount--with the exception of the bacon, which is sad and chewy. The lettuce/tomato isn't the freshest, and their bread is pretty generic. They have a few interesting combinations but overall the sandwiches are on par with chains like Subway and Quiznos (but the prices are higher). The restaurant: Cleanliness really depends on how busy they are--we were here during Piper Tuesday lunch rush and none of the open tables had been cleaned. The actual sandwich-making is generally pretty slow, regardless of the line, so I wouldn't recommend eating in if you're on a schedule. They have several TVs which make the wait for the sandwich less boring. I wouldn't go out of my way to go here, but the Freestyle soda makes it worth at least one visit. read more