Started off great and was helpful, but when the parts he sold me wasn't going to work for my…read moreapplication, he (Todd) would not return my phone calls. When I finally got ahold of him, he got his feelings hurt and hung up on me because I told him he wasn't listening to me when I was asking him a question. After he hung up, I called back 5 times, but he decided to be childish and not answer. Poor communication skills and customer service, and is rarely at his "store". Could be a good place, but need to work on some things.

The worst customer service I've ever seen! Paid $4000+ for a top of the line Harman pellet stove…read more Had a question because it wouldn't shut down and got told to watch a YouTube video on how the control panel works! Tried to explain we understood that once he quit talking and then he hung up on me. We have bought three stoves there and never will again.

Had a 20 year old gas fireplace that was too far gone to fix. (Could not find parts). Called…read moretwo local companies, BHF came out right away and did some measuring and suggested I do as much as I can to get the old unit out before ordering a new unit as it was going into a corner and it would help greatly if they could see what was behind the angled wall. I did that. The second company finally sent someone out to look. He looked, and looked and looked. Wrote down a lot of stuff and NEVER got back to me. In the meantime BHF came out again (for free) and this time had enough info to order a unit. When it came in they came out, removed the old unit completely, redid the gas line and electrical, even installed an outlet close to the new fireplace for a CO and smoke detector. They did it all without having to remove an existing mantle and big screen TV! They finished it right down to the drywall. I was able to do the mud and tape and put Airstone around the insert so it looks really good. Still have not heard back from the other place.

From the owner: Black Hills Fireplace is the premier showroom for all things fire. We sell and service gas and…read morewood burning fireplaces, stoves and inserts, as well as pellet stoves and inserts. We've also got your backyard taken care of with fire pits, fire tables and patio flames. And let's not forget about our huge line of bbq grills, smokers & pellets. Our new showroom is huge and you just need to stop by to believe it. See you soon.

Amazing service! Quick response. Couldn't be happier, though I'm sitting here freezing because I…read moredon't want to dirty my stove. It looks brand new! Please support this business if you need your chimmney cleaned, you won't be disappointed. Jeff and his son are top quality. They will be back every year!!!

Fast response. Friendly, super thorough and cares about the work he does and it shows! Highly…read morerecommend!

I spoke with Mike 3 weeks ago and asked if he would take a look at a job. He said he would be…read morethere in a week. I do not live on site and wasn't sure he showed up. After hearing nothing back for 3 weeks I called him. He stated he wasn't interested in the job. When I asked why his response was 'that it was a pain.' It was then that I attempted to tell him it would have been nice to get a call back he hung up on me.

From the owner: Over 40 years of professional service for chimney maintenance, repair and installations. Staff is…read moretrained and experienced. Reputable and excellent service. We SELL SAFETY

Ryan and his guys have been great to work with on several projects. We love our new deck and…read moreconcrete patio. They went above and beyond my expectations on both quality and price... I highly recommend!

From the owner: H and H Construction of the Black Hills, LLC are general contractors in the Black Hills. We also…read moreprovide Commercial Snow Removal and custom milling with 40+ years combined experience. Contact us today for a free estimate. Check out our Facebook page for more information

Made in the Shade-Black Hills did an awesome job with my shades. Scot was very punctual, and his…read morefollow-through was exceptional! Totally recommend him and will use his services on any future jobs I may have.

I am a repeat customer and so happy with my new picture windows! Wade and Rusty are true…read moreprofessionals and care very much about their customer's happiness. I highly recommend.

I cannot say enough great things about this company. Vanessa, is truly amazing to work with, she…read moremakes sure every detail for her client is on point and accurate. Rare to find a company that cares about the client's project as much as the client. Highly recommend working with this GREAT team!

We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.