They do an amazing job at a fair price. The staff and mechanics are friendly and explain everything…read moreto you so you know what is going on with your vehicle.

I have seen all the bad reviews at different locations. Here's my experience:…read more 5-Star Review I had the pleasure of getting my car serviced today at Plaza Tire, and I am genuinely impressed. The entire team is incredibly friendly and helpful. This is truly the best business in Fairview Heights, Illinois, and it has officially become my go‑to place for all my car needs. While I was there, I overheard another customer complimenting an employee--Cody--on his great work and friendliness, which matched my own experience. Patrick and Michael helped me during my visit, and each of them showed their own unique style of kindness and professionalism. Even the gentleman at the soda machine offered me a drink. It may seem small, but it meant a lot. The staff interacts with customers the entire time, creating a welcoming and genuine atmosphere. Plaza Tire is a real asset to Fairview Heights. Please don't change--at this rate, you'll have the whole city coming to you for their automotive needs. This company is on a path to grow. Until they show me a bad experience. I rate this as a great place. Cody will be going to Belleville Illinois and I think he will be a great asset to the Plaza tires.

Listen to the reviews. Avoid this place! I got a set of new tires. They did not have it ready at my…read morerequested time 3:00. Then when I called to ask, they said they weren't finished yet. I told them i needed the car because I had work at 4. I headed up there and they forgot to put the new rim on, even though jt was talked about and put in the instructions. They had to take my car back in and change it quickly. No sense of service or apology. Frustrating because they knew everything they needed and my car was dropped off at 9:00 am.

This store has an awesome team. Madison seems to run the front desk and has a contagious smile and…read morelaugh. I did a drop in to get an estimate on car shocks. They fit me in. We definitely plan to schedule this team to do the work!

Ron and Chris administered excellent scheduling and processing of my oil change and tire rotation…read more I have used Plaza at this location since moving here in 1985; mostly for tires but sometimes for oil changes. I have had only positive experiences and good results. The professional service is worth the price.

Had a flat tire due to a valve stem leak. I'm from out of town. I dropped the tire off at 10 am. I…read morewas told it would be an hour. Two hours later I called and they said it wasn't done but he would try to have someone look into it. I showed up an hour later and he said they've been behind. Gave me my tire back and said it had a vale stem leak. They said they wouldn't charge me since it took so long. I put it back on my car and it got to looking and they didn't change/fix a single issue. Now we are stranded at night with a flat tire. I wouldn't recommend this branch.

I took my car in for the AAA Free Inspection. H & S was great. Helpful and friendly. I was very…read moreimpressed. The service was fast and the waiting area was comfortable. They took the time to answer my questions which were not related to my visit. I will definitely use them from now on for oil changes, repairs and tires. Mary Lou

I took my car here for a safety and emission inspection. I am a little torn on the review type due…read moreto my experience, so I will list a "good and Bad." The Good: - They were able to get me in quickly. Many places hem and haw about inspections, but I didn't get that impression here. - They have a phone/tablet charging stain in the waiting area. Pretty neat touch, but the cords do not extend, so forget about plugging in your device from the couch. The Not-so-Good - Parking? Forget about it. I have never gotten a decent spot, and usually have to park across the street at the railroad tracks. They have a VERY small parking lot that has been full each time I was there. - My inspection failed because of a leak at the muffler exhaust flanges. Another shop inspector told me that he would never have failed me for this. I looked at the State requirements, and it seems it would, in fact, fail because of the flange leaks. - Here is what I REALLY didn't like. In order to fix this, they wanted to replace the resonators, pipes, and mufflers at nearly $1400. When I asked if the flanges could simply be cut out and a new pipe welded in place, the guy actually LAUGHED at me and said that is not something they would be able to do. Let me be frank... I work on my own cars and am VERY good at recognizing BS when I hear it. His laughter made me feel like I asked a stupid question. At least, it was an attempt at that, maybe. I am extremely well-qualified. After he laughed at me, it changed my impression of this shop... permanently. I am livid about this, and that other people may be prone to not questioning them. - What did I do instead? For a few dollars, I cut out the flanges and welded in pipes. Right... I said, "a few dollars." Not $1400. After the repairs, I brought my car back, and it passed inspection just fine. I had an opportunity to listen to some interactions while I was waiting. I am guessing a "manager" was in the lobby and on the phone while the other worker was trying to talk to customers. It was almost impossible because the manager was being so cocky and loud. I did not like that, either, because it gave the impression of cockiness and rudeness. Would I take my vehicles back here? NO... NO, NO, NO! Laughing at my question is NOT a good response. $1400 for replacing exhaust, resonators (etc.) that DID NOT need it vs. a simple fix I did myself left a permanent negative impression about this business. Making me feel like an idiot was not cool. It left me wondering how many other people fall into this trap and blindly hand out money. FOLKS... Ask questions... Get second opinions! Don't settle for the first answer, and NEVER allow someone to laugh at you and make it sound impossible. I'm sorry guys - No blank check today.

This place is just the best. Fixes issues relatively easy and charges what should be charged. We…read morebring our vehicles here when something needs to get fixed right the first time. Franchise shops will have you spend $1000s on what they "think" is the problem. When you should have brought em here in the first place.

Great auto shop! Got new tires put on and emissions. The team was professional, honest and…read morefriendly. The waiting area was nice and I was able to get on Wi-fi easily and worked while I waited. Would continue to come here for auto needs!

Great service from Ryan and the guys. I'll be taking my Mini here exclusively. A+++++++!read more

If I had the option to give zero stars, I would…read more My husband took his car in for a diagnostic. After being told what repairs were needed, he authorized the work and was later contacted and told the vehicle was ready for pickup. He paid over $1,100 for the repairs, but the vehicle could not even make it out of the parking lot before experiencing the same issue and repeatedly cutting off. When he brought the problem to their attention, the assistant manager claimed the vehicle had been driven to a church and was operating fine. They stated they would inspect it again, but after several days, the vehicle still had not been looked at. Unfortunately, my husband had no choice but to pick up the vehicle and take it to a dealership because it remained unsafe and unreliable to drive. We have since filed a complaint with the Better Business Bureau and discovered the business currently holds an F rating. Based on our experience, I would not recommend taking your vehicle here. Ownership may have changed over the years, but the poor management, lack of communication, and failure to properly resolve the issue have made this one of the worst automotive repair experiences we have ever had.