Extremely Disappointed with Fraudulent and Unethical Practices at Firestone I am writing this review to express my utmost disappointment and frustration with the recent experience my wife and I had at Firestone, where we brought in our VW Atlas for a rotation, balance, and alignment. Unfortunately, our visit turned out to be a complete disaster, as we encountered fraudulent and unethical practices throughout the entire process. First and foremost, my wife paid for the specific services we requested, totaling $400. However, we were shocked to discover that they had also performed an oil change without our consent and charged us for it. This blatant disregard for customer requests and additional unauthorized charges were already red flags. To make matters worse, we realized that the shaking issue we brought the car in for was still present even after the supposed alignment. When we requested the alignment report, the manager claimed they couldn't locate it and that their machine didn't save vehicle history. This turned out to be a lie, as we later discovered. It became evident that the alignment, rotation, and balance we paid for were never actually completed, yet they had no qualms about taking our money. When we confronted the manager about this fraudulent behavior, we were met with indifference and excuses. It was only after we insisted on redoing the work that they called us within 10 minutes of dropping off the SUV to inform us that the vibration issue was caused by two bent rims on the inside. This revelation only served to confirm that nothing had been done during our initial visit, and they had never even bothered to inspect our tires. In an attempt to address these serious concerns, we reached out to corporate, hoping for some resolution or acknowledgement of the unethical activities occurring at Firestone. To our dismay, their response was apathetic and they showed no interest in rectifying the situation or addressing the fraudulent practices happening at this location. The level of deception and dishonesty we experienced at Firestone is beyond comprehension. Taking money for services not rendered, providing false information, and displaying a complete lack of customer care are all characteristics of a fraudulent and unethical establishment. I strongly advise potential customers to avoid Firestone at all costs, as they clearly prioritize profit over integrity and customer satisfaction. Our experience serves as a warning to others to be cautious and vigilant when seeking automotive services. We will be taking our business elsewhere in the future, and I hope that this review encourages others to do the same until significant changes are made within Firestone. read more

Love this place and highly recommend them. I believe the prices are fair considering the quality of the work done and parts used. In fact, my last visit I had new tires put on and they noticed that my brake pads had some wear, so they replaced them for me as well!!!! I knew that I had a lifetime warranty on them but didnt think they would honor that, especially since I never brought it up!! they noticed and took care of it on their own. Definitely using them for my vehicle and also my Wife's. read more

Always a great experience. I have been using Firestone for 20 years now. Previously I used there CCPKWY location and then when there Skyline location was built I switched because it is so close to my home. The new location has not disappointed me yet; furthermore, Rick the G.M. always goes above and beyond to ensure I get honest and truly needed service. Holly at the front check in area is always extremely friendly and very efficient. I would not hesitate to recommened this store to anyone. read more

I loved my experience at Firestone...100%. People are great! Michelle Vanhouter is the nicest , an most professional sales associate I've ever dealt with, very understanding to my needs, helped me with my whole families cars, she knows how to communicate thoughly and offers the specials, tries to help make your car safe an efficient..! I recommend this firestone to anyone, love the staff, & Michelle Vanhouter is definitely an asset to the company. 5 rating. read more

Went for an oil change the other day, had some extenuating circumstances which were out of my control. Rick offered to work with me regarding them when i felt he really didn't have to. It was a pleasant surprise to do business with someone that cares about doing the right thing when it comes to his customers. I would highly recommend this location and will be going back there when I need to have things done for my car. read more

Went to Firestone after getting very expensive quotes from Premier AutonRepair. Rick was professional and accommodating! Saved me hundreds on car repairs! The car and truck we had serviced was done quickly and Rick took the time to talk to us about the repairs! 100% satisfied! Loved the staff! Will definitely go back! read more

Excellent customer service!! I stopped in on my way to work for my tail light to be looked at, and I was in and out in less than 5 minutes with a working tail light!! Very pleased with my service today, I will definitely return for future service!! Good job guys! read more

Excellent customer service!! This firestone solved my 1 year mystery of a light that was on (no one else seemed to know what the cause was) saved us $500! Glad we moved out here and found a great auto store! read more

Not only did I get top-notch service, but Rick, the manager, is like eye candy! You're going to wish they'd take a little bit longer servicing your car! read more

Thanks for fixing my license plate so quickly, at no charge! I will definitely come back when I need to change my oil or buy new tires!

Waiting 1and 30 minutes for a oil chance. They give me a price at first and when they finish the work charge me a different price.

Firestone did a fantastic job fixing my car! Very professional and kept me up to date as they worked through what was needed.

Exceptional service, Rick thank you for all your guidence and help you and your staff provide the best service in town.

Great customer service! They were efficient and very helpful. As soon as my car was done they called me. Very happy.