Terrible customer service they don't care for anything but taking your money. they will lie to your face and when you ask him about it, they will say it again with a pleasant smile. Don't trust these bozos! read more

Wow!! I can't express my gratitude enough. While traveling I caught a flat and pulled into this AMAZING FireStone. I'm so glad I did. Mr. Joel was simply amazing and his staff was kind and sensitive to my needs. They seen my car loaded and knew I needed help to get back on the road safely. Devon, who worked on my vehicle was kind and got to my car quickly due to my time frame of having to jump back on the road. The quote with priceless. Their service was of great value. I am now forever a FireStone woman! I won't go anywhere else. The value you get there is great. I learned so much. The service request remained just that my service request. They didn't try to talk all around the bush, but got right to the issue. I'm so grateful. Thank you guys so much! P.S, Tip these guys like I did when you stop by. They deserve lunch on US, the customers. Thank you, Abigail Couzens read more

I'm a blind and disabled customer, and this was by far the worst automotive service experience of my life. I came in for a tire replacement and inspection at Firestone D'Iberville (Store #947516) with a scheduled online appointment and valid coupons. The store manager, Scott, claimed my online quote didn't carry over, refused to honor my 15% off "Tires & Services" 4th of July promotion, and pressured me into buying more expensive Firestone tires after stating that my chosen SureDrive tires were unavailable and would take several hours to source from other locations. During their "Complete Vehicle Inspection," they broke a brittle air intake hose while checking the air filter. A mechanic named Kyle admitted over the phone that this happens often with wear-and-tear on older vehicles, and told me they'd source the part and call me later in the day. Then Scott flipped the story. He initially didn't even know what had happened, placed me on hold mid-sentence, and came back claiming the hose had been "previously super glued." He said the technician and mechanic had not admitted to breaking it, and he now had photo proof it was already damaged -- a complete shift in narrative. I was told I owed over $200 for parts and labor. Scott was rude, dismissive, and combative, placing me on hold without asking and eventually hanging up on me. My wife and mother saw the broken part in person and confirmed there was no glue, just a clean, fresh break. We also have photo documentation from Carvana -- this was a recently purchased vehicle well within the 7-day return period, and the hose was not damaged prior. Ironically, after I contacted Firestone Corporate, the part was "suddenly found and installed" in under 20 minutes -- despite Scott previously insisting it would take all day to source. This was blame-shifting, deceptive upselling, and a complete lack of accountability, integrity, or empathy toward a blind and disabled customer. I've since filed a formal complaint, requested a full refund, and I will never return to this location again. Even if I weren't disabled, this is no way to conduct business -- or treat any customer. read more

Solid cats who work the front. I came in, not necessarily shopping, but just wanting to get a price on some tires for my car. I was sold on Michelin and was a little leery of the Bridgestone warranty issue. But after talking to the guys up in front, I was confident I was gonna get a kick ass tire. So came back the next day, scheduled my appointment and got my tires installed. And I'm glad I went with the Bridgestone and not my Michelins. I have a verbal appointment to go back at the end of the year for tires on my truck, but these cats are solid. I will definitely go back and get my truck tires. Fair pricing, fast service, and not jerks! read more

The worst staff I have ever worked with in my entire life and they have no knowledge of vehicles. Take your money somewhere else.

Unnecessarily rude. Elsewhere proven better. Isn't this exciting? Needing assistance and then being taken advantage of.....and then no consequences to the establishment. read more

Rode in to try and get some tires hunter road force balanced. Front desk was helpful but informed they don't have anyone trained to use the equipment. I called to inform Hunter of the same so hopefully they can't get some training for this location. read more

Ended up at Firestone by accident, I've used the previous occupants of the building and hadn't realized it had changed hands until I arrived. I wouldn't typically use "brand named" tire shops as I have always thought them to be overpriced and not especially concerned with providing a good service to those on a budget but I could not have been more wrong. James greeted me warmly upon arrival and worked with me to get my vehicle roadworthy whilst accommodating my budget. He was friendly, professional and very knowledgeable. He took his time to make sure I understood all the options available to me including the various finance offerings. I did not once feel uncomfortable or condescended (which is sometimes an issue for female drivers at automotive facilities) and I would recommend Diberville Firestone to anyone / everyone! Thank you James and team I will definitely be back! read more

Husband and I had to pull into Firestone due to tire issues and we cannot express how extremely grateful we are for James and Jesse's customer service and expertise! They know their stuff and will set you up to be ready on the road! They also made sure to explain and show us what happened to our tires so that we can be more educated on the matter. Extremely satisfied with the quality and value they offered us! Firestone is the only place we'll be stopping in for any issues in the future. read more