This is a mixed review. I only gave it three start because of Ash, who was very understanding and…read moreaccommodating. I purchase a battery a few months ago and had to jump start my car this morning. On or about November 28, 2005, the only light complexion, appearing to be of the race Black, approached me and showed me the readings from the battery, stating the battery is good. His demeanor was standoffish and quite negative as if he did not want to be there or assist for that matter. I asked for a new battery and he commented that I didn't have to be rude. The other two star was taken becuase of this employee. I pray that the battery was placed in my car correctly, as I have no faith in that individual. If you go to this location, ask for Ash.

Christian was awesome! Super fast and worked thru a turbo with no problem, which gave other places…read moreissues.

Update 7/21: After posting numerous reviews --and filing a dispute with my bank--I was contacted by…read morethe district manager regarding my experience. He was respectful and took the time to understand the situation, but initially stood by the no-refund policy. However, after I provided documentation from Ford confirming the recall had been completed, along with paperwork from the branch showing inconsistencies, he agreed to issue a refund. I'm grateful the situation was ultimately resolved, but disappointed that it took this level of effort and public pushback to be heard. I wish they had been willing to have a conversation before I had to exhaust every possible avenue. That said, I appreciate that they did eventually make it right. I would give the district manager 4 stars based on our actual conversation--but I'm updating this review to two stars overall because of the level of effort it took to get here, and the prior conversations had with the branch, customer service, and BBB correspondence that all doubled down on their policy regardless of the specific situation.

The manager was gossiping/calling names about my MIL not knowing her son was listening to them talk…read morebadly about his mom. They said harsh things about her being Italian, the car she drives & then proceeded to make blow job motions with their hands & face, WHILE TALKING ABOUT MY MOTHER IN LAW. She has spent plenty of time & money at this shop just to be mocked and degraded behind her back by the MANAGER. Needless to say, we took our keys and left and will NEVER be back. When my husband approached management, apparently we heard wrong & the hand motions were talking about a "car valve", yeah right. What a joke of a business. Only giving a 1 star bc I can't give zero.

I came in for an oil change, and I believe Romacccz was the one who helped me with the help of…read morebruy. He was extremely polite, professional, and very informative. With how busy they were, I was still in and out in about 10 minutes. I'll definitely be coming back for my next oil change and any other services I need. The prices are very reasonable, and everyone there is friendly and welcoming. Highly recommend!

Stopped in for service today. Could not be more satisfied. Lex was awesome. She was professional,…read morewelcoming and answered all of my questions. Ethan performed my service and it was completed properly and in a timely fashion. I will definitely be back and will share my awesome experience with my friends. Thank you again Lex. Carl Muolo

I am from Atlanta, Ga and a old Just Brakes customer! A year…read moreago Pep Boys bought out Just Brakes in Atlanta. So now all JB in Atlanta are Pep Boys! Last October my check engine light started flashing on my Silverado and no one could tell me why! I even took it to the Chevrolet dealership near my home in Atlanta, Ga. and they missed diagnosed the issues! I knew I needed brakes and shocks on my truck and I knew I was coming to Concord, NC for my birthday! So I decided to bring my truck to the Pep Boys here to have the work done! Now here's what I didn't expect, I didn't expect Tanner the automotive Tech to be so dayum good at what he does! Tanner took one look at my truck and saw that my PVC hose had come loose on my truck which was the cause of my flashing cel. He also saw that my value cover gaskets were leaking! He also told me I didn't need a brake master cylinder, but I did need just front brakes! Tanner replaced my front brakes and resurfaced my rotors! Tina the asst manager, made sure that I was able to apply my Just Brakes wannaties, all the work was going to be completed that day, and have my truck would be back to me before a event that I had to attend that evening! She also made it possible for Lyft to take me home while the work was being done on my truck and then pick me up again! Today I told Mark Davis the store manager, the fact that Tanner was able to address and fix my check engine light issues was enough for me to come back the next time I'm in town! With the new shocks and brakes my truck rides like its brand new! Thank you again Tina, Tanner and Mark for your outstanding customer service! You guys totally Rocks!

If you wanna make an appointment in advance and wait an hour and a half just to get your tires…read morerotated. This is the perfect place for you. No apology no urgency just lack of competence and regard. Every Pep Boys I've gone to has been a total disaster won't be buying my tires here ever again always a terrible experience.

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

I had a terrible experience at this shop. I went to Chris for a labor only brake job for rear…read morebrakes & rotors (I bought my own parts prior). I was quoted 158 for this job the day prior over the phone and I confirmed at the start of the appointment if that would be the price. My brakes were in poor shape, missing a brake pad on one side and the mechanics spent an extra 15-20 mins working on my cylinder. At the end of the job, Chris informed me that they got air on the line and would have to bleed the brakes. (I've always had my brakes bled at the end of any brake job so this is standard for me to have done whenever I get my breaks done. They told me this would be an extra 120 dollars at the end of the job. My father is a mechanic and said that price was a little high just to bleed the brakes and was very familiar with the procedure. He told me "go call your dad and ask him to send you more money." When I asked if they could take 20 bucks off and knock the price down to 100 from 120 he asked me to tell him how old I was which I thought was rude and uncalled for. I told him I was 30 and he proceeded to say "wow you look 18" and said "one day you're going to have to learn that everything in life isn't free sweetheart." When I went to his office to pay he also said I'm going to have to buy him lunch because they spent extra time working on my car than they planned. Disgusting behavior. I would not recommend this shop to any woman (or really anyone) unless you want to be taken advantage of and upsold. They ended up bleeding one brake so my car would be somewhat drivable. My interior dashboard was also scratched up when I got my car back from them.

Great service quality and value. Found our new mechanic in Charlotte, which is always one of the…read moremost important things!

I highly recommend Tuffy's for all automobile service. The staff is very cordial and friendly,…read moretell you what need to be done right away to get you back on the road again and what can wait. Very speedious service, they will remind you of what needs to be in the future so you don't experience a larger problem. Staff very professional and knowledgeable about your automotive needs, that's why I'll always take my automobiles to them.

I just moved to Harrisburg and received a free oil change certificate with Tuffy's. Upon arrival, I…read morewas notified that with the oil change, you receive a free diagnostic. On the diagnostic, it stated that I needed a coolant flush. When I left everything was fine, I went home and did not drive the car for the rest of the day. I left out Sunday morning, and my car is overheating. It looks as though, my coolant was drained, as there was nothing in there and that is not the condition, I brought my car in. Very disappointed in this experience as I thought the staff was very friendly and planned to go back to have the other things corrected.