I come to Firestone with my car engine light on. They stated it was a sensor that needed to be replaced to help with engine performance. I agreed to the solution, paid $500, and was in my way. Right when I got in my car, the engine light was still on. I drove around for 2-3 miles and returned as it didn't go away. The staff checked the engine code readings and it ran the same codes. They replaced the same sensor again. But again, as I picked up my car, the engine light was still on. Long story short, I had to return 7 times in 5 days due to the problem not being resolved and my car was starting to perform worse! the staff continued to replace the same sensor over and over again 5+ times, but clearly that wasn't fixing the issue. I was told by multiple staff that I don't know what I'm talking about, or to just drive around and it will eventually go off, basically gaslighting me into thinking my car was fine when it was not. With no final fix, I decided to take my business elsewhere. The other car shop I chose was able to fix the problem in one try, and to no surprise it was not this same sensor that was the problem. When I attempted to ask Firestone for a full refund as my car was not fixed despite returning 7x to the same location, they denied a refund stating the work I paid for was performed. Very unfortunate. I would not recommend this company or location for anything other than an oil change and tire rotation. read more

Mike was simply wonderful. All I needed was to replace a headlight bulb. He would not accept that the computer wanted to charge me over $125 labor for something that took 5-10 minutes. He took care of me right away and charged a fair price. Mike is what customer service is all about... Thanks Mike read more

13620 Washington St Kansas City, MO 64145 This Firestone location was a franchise location a couple of years ago and the owner's understood customer service/customer appreciation. Today it is a corporate store and customer service is a thing of the past! Scheduled two oil changes and upon arrival was told the cost for a synthetic oil change would be $124.00 (which is up from about $85.00 6 months ago). I called Goodyear and was quoted $89.00 with a special $20 discount including a free tire rotation; the Firestone rep. attending the front desk said that he did not set prices and his attitude was (although he did not say this) we are a corporate store and I don't care if you do business here or not ... I just work here and I don't care! Rescheduled both oil changes (and future business) with a Goodyear store nearby. Dean Fishburn read more

Went in to get flat fixed . Told me was not repairable told them to put other spare on . Paid my bill went out to my car . Had put little spare on my car . They didn't tell me other tire was not in good shape either. I found out by going out to my car! Went back in store Nobody came out and said my other tire was not good! Poor communication with I guess manger ! Buyer beware . You better get right what you want done at this location!!!! read more

Never answer the phone and the service took forever to get in. I wouldn't recommend this to anyone. I sat on hold for over an hour

I brought my car in after talking to Jay on the phone, who was nice and respectful. Listened to the issue I had described and gave an idea of what the problem could be with my wheels. I then bring my car in after making the appointment for tire balancing and an inspection. I left it over the weekend since I was out of town, and they were perfectly ok with that. I came back to pay for their service and get my car, absolutely no eye contact whatsoever. It is tense in there for no reason. Then I drove away and not even a mile down the road I look over to check my mirror to make a turn, its not there. Gone. I immediately called them back calmy and asked about it and was transferred to Doug. Once I was transferred, I asked him about it, and he said verbatim: "I forgot to mention that sorry". And I said ok, do you have that part that can be ordered and replaced? He said, "that's not on me". I said my car is in great condition and is not some beater car that is falling apart, a mirror doesn't just "fall out" (I've owned this Volvo for two years, never heard of that on these cars) and he then finally said what happened: "I closed the door, and the mirror fell out and shattered on the ground. That's not on me, it was bound to happen". How can I trust that story is even true? I hung up, called Firestone's corporate phone number, and filed a claim, and long story short they said it was bound to happen, not on them, claim is closed. Unreal. No matter how its looked at the car was damaged on their time, was not in the invoice or reported until I saw it. Besides Jay these workers are irresponsible, disappointing, and disrespectful. Do not go here. Find somewhere else to get service on your valued car. read more

If you prefer short reviews, "don't go here... they charge you to look at your car and have a bad attitude that lacks a 'customer matters' mentality.." I've gone here for some time for oil changes, tire rotations and small repairs, but recently my father came to visit me. His car had a whine in the front so I took him here based on my previous experiences. They charged us a $21 car diagnostic fee to just give him an estimate for the repair. In the past, if I got the work done there, I recalled they refunded the fee. When I asked about that, Adam (I believe the manager), adamantly claimed that doesn't happen. Regardless of if that is true, my dad pointed out that doesn't happen with his mechanic. If no work is done the mechanic doesn't charge him. Adam replied, "Is it a small shop? Because they don't have my overhead. I have to pay my mechanic..." to which my dad said, "my mechanic has overhead as well." Then as we left the check engine light was on. Adam came out and checked the code while basically saying, "Not my fault... We just fixed your brakes." But that's not true... we paid $21 for a car diagnostic: They should have caught this. Speaking of which, my dad asked for the old parts and he questions if they actually gave them back the right ones. He doesn't question if the work got done. Regardless, not a good experience and they lost two customers at once. read more

I hate that I have to give them a star. I have been a tire customer for 10 years; mostly high performance, not cheap. Today family member's tire light came on 3 miles from home. Had to stop 4 times to air tire up with cig. lighter pump. Got to store at 4:15 on Friday, they close at 7 pm but told us they were closing at 5:00 today because of "Team meeting" and were finishing up and COULDN'T HELP US! So happens KU was playing in quarterfinals of Big 12. They didn't even come out to help air up tire again so we could make it to another tire store! We actually had a couple good Samaritans asked us if we needed help but the store where I have spend thousands wouldn't. DON'T BUY ANYTHING THERE! read more

This is a great store in every way. The staff are extremely energetic/honest. In general Firestone hours and ability to provide same as cash terms for up to 6 months, coupons by email/through their app PLUS friendly knowledgeable folks makes it a hit for me! read more

Super friendly, and they do their best to keep pricing fair. Firestone can get a bad rap for overcharging etc- but they have been the lowest rate for timing I have found. This spots a gem! read more

I question the legitimacy of this place. I took my suv to the Toyota dealership to help resolve a tire pressure light. Dealership found a nail in sidewall of tire. They didn't have the matching tire in stock so they suggested trying another place to have it repaired sooner. I bring it to Firestone which had the matching tire in stock. I get a call 30 minutes later and they just happened to find another nail IN THE SIDEWALL of a tire in the exact opposite side of car. That nail was not seen by Toyota mechanics nor was there any pressure issue with that tire beforehand. Of course it just happened to be the only new tire on the car as well. Pretty sure I was scammed into buying 2 tires instead of one. Also one of the new tires made a horrible sound at 75mph and they blamed it on my wheel bearing going out. Which this sound absolutely did not exist before replacement. This is a 5yr old car with 50k. After a bunch of manager bs back and forth I finally just gave up. Scammer front counter managers trying to make bills as high as possible whenever they get the chance. Then they don't stand behind faulty product after the sale. Definitely will not be returning. read more

Called early AM & was told could bring it by & might be a two (2) hour wait but once I get there told to make an appointment four (4) days out to fix/patch a tire going flat. Oh I'll sit on my butt at home until they can get to it. A seven (7) bay garage with only one (1) tech on duty, their words not mine. Not a profit going on at this location, shut it down and send the tech to another location. read more

Brought my car there because it had a clunking sound. I dropped it off, and not too long later they called me and told me exactly what was wrong and exactly what needed to be done to fix it. I ended up declining their services that time and when I went to pickup my car, they were respectful of my decision to decline repairs and assured me that if I change my mind they'd be happy to reschedule me to come back in and get the services performed. The sales people were very helpful and answered all my questions. read more

Have recently bought a set of tires here as well as had work done on a 2nd car. Great service, always get me in and out quick. Highly recommend Firestone and this location. read more

OK service, but carefully review the pricing (they like to add unnecessary charges and fees). Remember every tire automatically has a warranty. Also, they are slow, so don't expect to be in and out. Drop off and call several times to check the progress. My dad worked for Firestone and guides me on buying tires and stresses WATCH THE CHARGES! He also said most tires are the same regardless of the brand. read more

Firestone Complete Auto Care - Auto Repair Near Me - Kansas City, Missouri

Honest, reliable and quality work. I took my 2007 Civic to them a year ago after having a friend unsuccessfully install a starter. I was surprised when Firestone called to inform me the wiring harness wasn't connected on the new starter and there was nothing else wrong with my car. I was very glad they were honest with me and earned my trust that day. Fast forward to today when I needed them to inspect my car for damage after hitting a curb. I thought I may need some components replaced but a simple $90 alignment fixed the issue. The people that work here are friendly, honest and hard working individuals. Give this Firestone a shot next time your car needs serviced. read more

I've come to this location for multiple years now. They always give me the best price when I call around to other shops. I've bought tires from them, had tires plugged, completed brake maintenance, and gotten my oil changed here. I was baffled to see bad reviews when I looked them up. Definitely one of the best shops in the KC area! read more

I went to this Firestone to get a tire repaired. The tire had a screw in it. They gave me a price of nearly $45! I balked at $45 for plugging a tire. No way I was paying $45. As I was leaving, one of the workers was condescending toward me. It just showed the value they place on potential customers. Very disappointing. I went directly across the highway to Big O Tires and I was in and out in less than 20 minutes. And Big O Tires did it for free. FOR FREE! My other car, an SUV, will need new tires in a few months. Big O Tires just earned my business. read more

Needed an oil change. What is there to say about that? Not much. I brought in all of the coupons I got in the mail and the manager picked out the one that saved me the most money ($11.) No one else was in there so I was done in 30 minutes, which was nice. And, as usual, they found 2 items that they felt needed my immediate attention, which they estimated would cost around $450. I said no thank you and perhaps another time. He printed off the estimates and saved them in his computer. At least I'll know how much they charge vs what the parts cost at O'Reilly Auto Parts if I decide to do it myself. The manager has a great radio voice. He really should look into doing voice overs. He would be great. read more

After an oil change, the man at Firestone told me my tires were threadbare and I needed a new set. They were having a special, buy one get one free, even though the price he quoted was $500+. Concerned, I priced tires and bought a set at Costco. When I took my car in to have them installed, the Costco man said I didn't need new tires, I still had half the tread left and refunded my money. Women are easy prey. I'll never go into another Firestone! read more

First off I had gone here to get my bulbs replaced in my headlights! Simple thing but it turned out to be close to $200 because the car I have requires the entire front bumper to be taken off so my $30 light bulbs cost 170 in labor which is ridiculous. So it's done get my car back and my dad checks it over and notices that bolts are missing! Sure enough while my significant other was on the highway the under lining comes off almost causing a crash! So we take it to them to replace and fix and ask if they could adjust the lights because the beams are point down instead of out! They said the manufacturer made it so it fits in place perfectly and can't be adjusted! My dad who is NOT a certified mechanic did research and found how to adjust the lights ! So thanks to my dad for fixing what this place chose not to do! I have kids adults and all loved ones riding in my car and this place does NOT ensure the safety of passengers! Do not use this place if u want reliable work completed read more

I took my Honda CRV in to Firestone at 13620 Washington St in KCMO for an alignment service on January 7, 2012 in the afternoon. My alignment was delivered as promised; however, when I picked up my car, the entire driver's side of the vehicle was splattered with a greasy oil from front to back. This condition was noticeable from 20 to 30 ft away. I knew that the incident happened at Firestone as I just picked the vehicle up at the Honda dealership 6 miles away, where the vehicle had been washed and I had a chance to walk around and view the CRV in broad daylight, before I drove off. The oil was nothing that could be missed and was easily visible from 30 to 50 ft away. I approached the Service Advisor Mike about the issue and asked for resolution. I explained the situation, and showed Mike the greasy oil on the vehicle. Mike spent about 10 mins talking to the service techs while I waited in the customer lounge. Mike's position was that Firestone could not have possibly splattered my car and that I must have had a roadside encounter with a construction zone or greasy substance. He kept going on and on about the pattern of the spatter and continuously quized me about how Firestone could have possibly created the greasy mess. Firestone would not own up to the incident. This problem required a $5 car wash and a simple wet shop towel to remove the oil. Not once did Mike offer to clean my car or wave so much as a moist shop towel at the problem. So, they lost a customer and gained a one star rating for their oily carelessness and lack of customer service. Needless to say, I will not be back. read more