Prices are about 30% more expensive than Mr Tire's on Hickman Mills, for the same deal..... I will probably never go to big O tires for anything read more

Service was not good. Had a 9am appointment for an oil change and a battery replacement as well as a rear wiper replacement. Was there waiting for 4.5 hours. so many people came in without an appointment and then leave with their cars During the time I was there. Turns out they forgot about my vehicle. It was completed in moments once they realized this. read more

They provided on time good service. Tire replacements were easy and as quoted. Technicians were professional and manager provided details on work they completed and follow up for future services. read more

Slow leak in one tire. They fixed in a timely manner and showed me the very small metal that was in my car tire. Quickly I was on my way. I couple of days later I had a low tire light come on. I took it back there and a man took a Quick Look and told me I needed 4 new tires. I had just had my car serviced at the dealer and in their report it said tires were fine. Back to the dealership and my car wasn't driving well. Quickly they had me look at the tire that was repaired (tiny plug). It had been put on the wheel incorrectly. The word INSIDE was on the outside. Wasn't the best to drive on it that way for a week. I learned something new to watch if and when I have a tire repaired or replaced. read more

I happened on this place when I needed an oil change. The guys here are very professional and very helpful! I will recommend this place to everyone! So thankful I found people I can trust with my car. Thanks guys!! Also, ask for Nick! He is knowledgeable and very kind read more

I went in with a concern about a tire not holding air. Thought it was the weather because pressure would increase when driving. Big O checked all my tires and found a nail! Very thankful and didn't charge more than I was told or no up selling like some other stores. Always good experiences here. read more

I have been a loyal customer at this Big O Tires location for 18+ years, they have handled my family's tires and maintenance service needs across all the vehicles in our family. Quality work, excellent communications and follow-up, super customer service, and Jerry (General Manager) and his team provide a great service, with outstanding quality. Great job, I highly recommend this Big O Tire location (Address: 13521 Madison Ave, Kansas City, MO 64145), thank you, regards! Mike read more

They were supposedly running a deal for $24.99 oil changes I believe. (my mom was getting the oil change) My mom gets to her appointment for the oil change and they only have synthetic oil so they tell her it's $80. Why have a sign up offering a deal if you can't honor it? Bad business in my eyes and we'll never return. read more

Went in for an oil change and everything seemed fine. Once I paid and got my keys, I went to my vehicle and noticed the drivers side view mirror was pushed in towards the door. When I went to push it out, I noticed a crack in the part below the mirror. I went back into the store and told the clerk and I asked for him to come look at it. After viewing it, he went back in and asked for me to talk to the manager, which I did - he inspected it and without knowing I could hear him, told the clerk that the crack was there when I brought the car in. He then told me it didn't happen during the service there - only problem was that I had just washed my side view mirrors the afternoon prior and there was no crack. The manager told me he would review the cameras inside the work bay and call me back. It's been 5 weeks and I'm still waiting for a call. I've tried reaching the manager three separate times during that time, but to no avail. They also tried to give me a recommendation for a nearby shop that fixes these types of car damages. I didn't always have the best service here, but remained a local customer here for around 5 years, but this was the icing on the cake. Would not recommend. read more

Be very careful and do your research prior to giving Big O your business! Tip: You may want to look into why they average only 2 to 3 star overall rating here. Save your valuable time and $$ and check out Discount Tire. You will find out why they have a 4.5 overall rating!! read more

Simply terrible. Lied about replacing my belt tensioner- only replaced the pulley. After problem persisted, they replaced the tensioner. 2 daus later, the fan nearly fell off, as it was not secured during the initial service. Alex, the manager, offered to reimburse for the 2 tows incurred. He was transferred to another store, and left no record. I'm out $1100 , plus a LOT of missed time for a bad belt tensioner. They lie, and they suck. read more

Great customer service. Got me in on very short notice. They communicated everything well, and only took an hour! I would go back again.

Had my daughters tires rotated here last year...just left the Honda Dealership from an inspection and rotate and balance with a $250 bill because they had to cut off a lug nut that was improperly retrofitted from the last rotation done...at BIG O TIRES..thanks guys!!! Just glad Honda found it before we set off of a drive to California this week. Would have been great to have a flat with no way to get the damn tire off...'cause you know THAT would be the tire that would have gone flat! read more

Terrible experience! I will not be returning. I brought my car in for tires and an oil change. Upon drop off the person checking in my car recommended I get additional services due to my car having 80,000 miles. I declined all extra services and said just tires and an oil change. The attendant called a few hours later stating I needed brake pads and rotors. I asked the price and agreed to those two items. When I picked up my car the bill was significantly higher than I expected. I asked for an itemized copy of the bill and reviewed compared to my quote from the morning. I pointed out several items and the attendant quickly told me he made a mistake and those services were not peformed. He then gave me a new total which was still higher than I expected. I asked for a printed copy of the bill again. There were $167 of additional services on there that I did not agree to. The attendant stated that when he phoned he recommended those services again and I agreed. I turned down those services in person when I dropped off my car and did not agree to them over the phone. I am certain I only agreed to add on brakes and rotors. Additionally, the store is running a promo of $100 instant rebate if you buy Big O branded tires, which I did. The rebate did not appear on my bill. When I asked about it, I was told they forgot it. Upon returning to my office, I checked the price of the tires they sold me. The online price at BigO.com was $30 a tire less than what was charged at the store, even though I selected the same store location. This place did not feel reputable and I was very dissatisfied. read more

Today I took my BMW to Big O and had a flat tire. Was fearing I would have to get a new tire. They took it in, found a screw in it, patched it and charged me nothing! Who does that?!!! Huge 5 star for Big O for a great customer experience. You have a loyal fan now. read more

I went to this Firestone to get a tire repaired. The tire had a screw in it. They gave me a price of nearly $45! I balked at $45 for plugging a tire. No way I was paying $45. As I was leaving, one of the workers was condescending toward me. It just showed the value they place on potential customers. Very disappointing. I went directly across the highway to Big O Tires and I was in and out in less than 20 minutes. And Big O Tires did it for free. FOR FREE! My other car, an SUV, will need new tires in a few months. Big O Tires just earned my business. read more

Avoid at all costs. Had a 9 AM appointment. Arrived at 8:50. Just having a tire patched. They were busy, but that is okay, I had an appointment so not concerned. Was told it would be an hour to an hour and a half to get it patched. Okay no worries I can understand that. 11 AM look outside, my car has not moved. 2 hours after my appointment, 30 minutes after my promise time they had not touched my car. So I went to the counter and asked for my keys. Told the guy it had been 2 hours and they had not even touched my car. He said sure and grabbed the keys. Did not apologize or even seem concerned I was leaving. Worst customer service. If you can't handle the business don't take the appointment. read more

Had a screw in my Jeep tire and just stopped in. Although they were clearly busy the gentlemen stopped what he was doing and walked out to look at it with me and helped me remove it. Thankfully it wasn't a puncture. No charge, no up sell, no waiting or frustration. Just a "thank you for coming in" and good friendly service. read more

My husband and I went to have my tires balanced and rotated yesterday at the location on Skyview Avenue near I-29 and NW Ambassador Drive. From the beginning of setting the appointment, we were told if we wanted 4 new tires and this service, it would be approx $1,100. We looked at multiple other tire locations and found multiple places way under their quote, so told them we just want the tires balanced and rotated (since we purchased it for the life of tires) The appt was at 4:00pm, so we dropped it off. Before it was 4:45pm, they called me back to report that they did not perform the service and told us it was not safe to do so as we had 2 tires with belts exposed and they were concerned with being sued if they did bal and rotation. My husband immediately drove home and we checked tires. No belts exposed and we went to a Tire Repair shop for another opinion today. They said there were def no belts exposed and that it would be a good idea to get tires within the next month or so, but that what we were told was completely FALSE ! Don't waste your energy or money here. Not polite on calls or in person. I do not trust them or their company. Too bad read more

Omg........ this place has 6 people working. One car in the shop, zero people coming in to bother them.... and it has taken 1 hour just to pull my car in to start on mounting and balancing a couple of tires. Do they all take lunch at the same time? read more

Awesome service and staff, highly recommend. Took my car in to have a tire patched. They have earned my business due to overall great experience read more

Honest and quick. I took my truck in for brakes. Left for estimate and came back to zero dollar bill and told the brakes did not need to be changed. Appreciate honest car service. Recommend the honest and reliable service at this location. read more

This was a problem. The worst experience I have ever had getting new tires! I have a fleet of vehicles, and I sent one of my techs to get 4 tires on the back of his truck. This is the 3rd truck they have done for me. My tech called me and informed that they couldn't replace the tires as the truck was too heavy. As I explained to the manager, they just installed new tires on a truck exactly like that one 2 weeks ago. He told me they couldn't do it. Frustrated about the situation, I went and got my own floor jack, and changed my own tires in their parking lot. As they watched dumbfounded, the manager approached me as I got the first tire off. He was telling me he couldn't do the job because he didn't have the proper jack. I pointed out the same floor jack I had in their shop. After they had all my tires mounted, he explained he couldn't balance the tires. Again, he didn't have the proper tools. After I put my new tires back on my truck in their parking lot, he charged me full price! It's alarming to me that the manager couldn't find a solution to a problem. read more