I was on vacation in Lake Charles and began having brake issues. I took my vehicle to the Lake Charles location for service. Not only was I was stuck there for 4 hours and told me to come back the next morning. When I came back, they said they were not able to do the work needed because the part would take a week to get there. I wasted an entire afternoon and part of the next morning. I then went to one of your competitors, Mavis Tire, and not only they were able to fix my issue in less than 2 hours, they did the work for almost $1000 less than what was quoted by this Firestone location. I will never do business with Firestone again read more

I went in to ask questions about an oil change and coupons. The lady wanted me to make a reservation for 11am the next day. I arrived 15 minutes early and I was told it would take 30 minutes to to do. 3 hours later my car was still in the parking lot. It had not been touched. I asked for my keys back and the attendant did not say a word as to what the problem was. So much for a reservation. Won't go back. read more

I hate that I came in the first place. Only come there for tires. 1 thousand dollars down the drain.

After almost being scammed out of $700 by another shop Firestone stepped up and took great care of me. Informing me of all I really needed was an alignment nothing else. Even though I came in around 5:00pm they were determined to make sure I was seen before they closed. Thank you so much Firestone!! read more

Corbin and the Firestone team has worked on my 4Runner a few times over the years and they always located the problems and got me back on the road in a hurry. Great customer service, honest and dependable I highly recommend them. Thanks guys! read more

Bad service. Terrible quality. Awful value. These people did not communicate, fix my problem, or provide any assistance. I have no idea why they remain in business. I was left stranded and had to tow my vehicle to another town. read more

Called ahead, they told me to bring it in. Wasted my time and money (had to Uber to work.) Dropped my car off first thing in the morning, they said they would take a look and give me an estimate. They didn't look at it all day, zero communication. read more

Took vehicle in for ac repair. They said they fixed a leak and gassed it up. paid and left still no cold ac! Took it back and they said there's another leak and we can't fix that. So what was i charged for?? Ripoff! read more

Asked them if they could get tires for our car, and was told all 4 of them were in stock. Brought the car in and about 30 minutes later they called saying only 3 tires were there. They said they would call when they came in. I call a few days later and they say they aren't in, and they once again told me we'll call you. Called a couple days later and they said they lost our paperwork and quote. They said they still didn't have the tires either. That was it. We never went back. read more

Came to get a nail taken out my tire. Was the first one here. Took 2 hours. Will not be coming back

Service manager Corbin was horrible. First he hung up on my and I had to call back. I told him I was traveling from LA to Houston having issues with my tires that I purchased from Firestone in Jan 2024, 4 brand new tires, light came on I called him explained my emergency situation to him with me traveling by myself with a small child. I was told he was booked up and could not help me until tomorrow. read more

The guys changed a seal on the rear end, didn't get the drain plug sealed, leaked all the fluid, now won't take responsibility for the damages. Fair warning, avoid this shade tree mechanic shop. read more

I had tires ordered and paid for and the day I went to have them put on at, 8:00 in the morning, I was told they had no employees. The store manage, Corbin was the only soul working in this business. Answering phones, dealing with a line of people. But with a smile and positive, polite attitude the entire time. He chose to go from behind the desk, into that shop and put my tires on for me. And I wasn't the only one. He did so for several others as well. He could have approached this day differently. If it had been me, i would have locked the doors and put a closed sign up. Outstanding efforts by you today Corbin! read more

I've been here enough to pay their mortgage. The guys upfront are nice and helpful, but always looking for the opportunity to up-sale...sorry...I mean "recommend". I'm no genus....but I know enough not to bad-mouth the guys who I may need to work on my car again one day....but to sum it up....I've experienced better car service elsewhere. I still mean the part about them being nice though. read more

Firestone Complete Auto Care - Tires Near Me - Lake Charles, Louisiana

One of the most trustworthy car repair shops in town they tell what you find and you decide what you want to do, decent prices great staff, out to help you not take advantage of you read more

Firestone Complete Auto Care - Friendly staff - Tires Near Me - Lake Charles, Louisiana

Second time, second time for me to bring my car in for tires and they say it's fixed. The very next day my low tire pressure screen comes on. The first time I went in for all four... next day all 3 tires were low! Make sure it's fixed! Because you make us get there at 7:30 I. The morning to leave our cars for the day. With that means we have to ask people to pick us up and bring us to work or wherever. NO ONE HAS TIME TO KEEP CGOING BACK EVERY DAMN TIME WE GO TO YOU! Then you guys hate giving patches. Always make us buy new tires. OVER FIRESTONE!!!! If I have to stop and put air in my tire right after I get them done I'm going to scream! So this review is the next best thing I can do. If it happens again, I'm calling corporate. Maybe they can make sure the job gets done. read more

I have always taken my vehicle's in for tires and service. Anytime they noticed a problem with anything they would call and discuss all options available. Always pleased with their service! read more

I needed to get an alignment done on my vehicle and Firestone was one of the few places in town open on Sunday. Fast, honest, and friendly service. Free Wi-Fi and strong coffee. read more

I needed 2 tires on the back of my car. The front 2 had been purchased at this Firestone location less than 2 years ago. They looked at the tires and came to the same conclusion that my husband and I had that the tires were worn and even showed signs of cracking. They wanted to change brakes and I said no I would check with my husband. When the car was done I checked and the new tires were on the front and the old badly worn and cracked tires were still on the back. I called the service guy out and he said he looked at the tires and it was the front that was worn and cracked. I asked him to look at the tires again that were taken off because they were less than 2 years old and well within the warranty. The Manager came out and told me the tires taken off had more than half their tread left and they would take care of putting them on the back of the car. No apology, no perks and 30 more minutes or so and I was gone. Extremely poor service. read more

I made an appointment a week in advance. I brought my car in a few minutes before my appointment, and the technician said to come back in an hour. I come back in an hour, and my car was still sitting out in the parking lot and hadn't even been worked on yet. Not only that, but the manager was RUDE and condescending to me when I expressed my disappointment. I left to go to Sears, and they had my tires change din 30 minutes, without an appointment. And they were friendly. read more

I wanted to get the driver side headlight fixed. I was in houston last week and got quoted for $64 in Firestone houston. However, due to some reason I was not able to visit them. So this week I call this firestone to set me up with an appointment for fixing the headlight and The personnel in here quotes me $175 for one head lamp. $15 for the bulb and rest for labor. whaaatt !!! read more

Camila SanJavier in the last week TERRIBLE TERRIBLE TERRIBLE!!! not only is the customer service an absaloutely disgrace but I'm looking into suing them if it's even possible. We took my car to get an alignment and oil change. Also to have a noise looked at. The noise was a normal "need a new wheel bearing" sound. We walked in, waited 6 hours and they came out saying we needed all new wheel bearings, and numerous other parts to be fixed. We felt we didn't really have a choice since they said if we didn't fix it now it could be dangerous and we had a newborn. We ended up paying 1600$. Yea that's right, $1600 . Ridiculous! We could've bought a ton of new parts but they only changed a few. Then a week later my car starts messing up again. A new problem. We take it back to Firestone and they want to replace a bunch of other parts and charge us $800. I know for a fact all those parts didn't need to be replaced because my car is BRAND NEW. Bought it in July. Then they hand us a quote for $1500! These people are ridiculous and rude and not helpful at all. We didn't even get anything changed and they still charged us $100. Don't take your car here. They make whatever problem worse and charge you a ridiculous amount. I feel they caused my car to break after we took it so we'd have to go back and spend more money. Currently looking into suing for putting my family & kids in danger. read more

My car badly needed brake repairs and these guys were great to work with! They had my car just over two hours and even threw in free inspections of more than just the brakes. They called me as soon as the repairs were complete and let my boyfriend pick it up for me later that evening. Their prices were comparable to other car repair shops I've been to, so no complaint there. I will definitely be coming back to these guys next time I have car trouble! read more

Will never be back again. prices are a little high. they were supposed to call me back the next day for an inspection that needed to be done in my vehicle. I called them 3 days later and still they have not done anything to the vehicle. They called me back 1 hr later to tell me what was wrong with it. REALLY. they couldn't have done that in those 3 days. Went to Midas down the road and they did in 1 HR what they were suppose to do in those 3 days. NEVER AGAIN! I paid almost $300 for something that didn't even fix the problem on the vehicle. Such a shame. read more

Will never do business with this place again. Went in for new tires and alignment, and while having lunch across the street, saw their technician driving my car like a bat out of hell. Repeatedly heard him revving up the motor at the red light, then he stomped on it and took off. I really couldn't believe what I saw, I will never use this place for anything ever again. read more

Went in.was asked to come back in 1 1/2hrs tht they would b able to get me right in for an oil change. 3hrs later, 15mnts pass closing time my oil change was done. The oil change only took about 25mnts. I could off just drop it off for this bullllllllllshit read more

Well I read thru all of the reviews before I decided to post about our LOVELY experience with your WONDERFUL store and employees and saw a common theme over the last 4 years...nice but DECEPTIVE. On Saturday we were driving from Houston to a wedding in Opelousas La when my 75 year old RETIRED parents called to tell us they had a flat on one of their brand new tires. They had ran over something on the interstate. We were behind them a ways but rushed to help change the tire and, of course, had to put a donut tire spare. They bought their tires at Discount Tire Store, which is a Texas based chain, none in La. They have an auto hazard warranty on their tires that will replace them for free. $200 Michelin tire. We got the spare tire and wanted to check the air pressures and integrity of the small spare. One of your NICE guys came out and told them it could possibly be repaired, but he had to take the tire apart to determine the amount of damage. I pointed out what looked like a hole in the tire. He came out and explained that the tire was not repairable because they had drove too long on the flat. He wanted to sell us a new tire their but knew they could get their replacement for free at Discount. They checked the air pressures and sent us on our way. Now we worried about driving on a spare donut tire. My parents decided that they needed to head out this morning from Breaux Bridge La to drive to Beaumont to get their replacement tire in ALL THIS SEVERE, DANGEROUS WEATHER 149 MILES ON A SPARE DONUT TIRE to find out at Discount that IT WAS ONLY A NAIL THAT COULD HAVE BEEN REPLACED AT YOUR STORE. SHAME ON YOU JERKS FOR TRYING TO TAKE ADVANTAGE OF MY PARENTS. IF THIS IS THE WAY YOU RUN YOUR STORE I HOPE YOU GET WHAT YOU DESERVE. read more

I took my car for alignment and balancing wheels, was told it would take 1 hour to complete and I would get a call to pick it up, I came back after 3 hrs (no call received) and the car was in the very same spot I left it, they had done nothing to it. I was leaving and the front desk guy comes out telling me that I still owe him money for the wheel balancing, I confront him telling him that the car is in the exact same spot and has no trace of any work being don on it and then he realizes he was about to charge me for nothing. What a waste of my time and i almost get ripped of. I don't recommend it, there are plety of decent places to get the job done in the city. read more

The most ridiculous experience at an automotive shop took my car for an alignment was told I need a new Pittman arm.... well I told them that was fine I came back a few hours later and picked up my truck... as I was pulling out of the parking lot I realized I had No power steering.... so I went back in and the guy tells me... oh yea you have a bad power steering leak..... never this whole time have they told me that and I knew I didn't have one because I park on a cement driveway and always check my fluids... it was like 5 o'clock so they topped it off and I drove home well I woke up Sunday and noticed the fluid on my driveway.... so I had my son turn on my truck and when he turned the wheel fluid was spewing out of a gash on my power steering hose there service is terrible and they either cut the hose on purpose or did it when they were changing out my Pittman arm either way it wasn't there they could of got me killed or in a wreck behind there negligence and incompetence..... I will be in contact with corporate but I'm sure nothing will be done! read more

These guys were very helpful while my car broke down traveling through Lake Charles. They lined up a rental car for me and tried to brainstorm my car's problems. Although I wound up not getting the work done with them, I would probably go back if I'm ever stranded in the city again. read more