Said we'd be out of there in 20 min Took over an hour and…read morewe missed our appointment we had to go to.

I brought my car in for an oil change for a road trip and the morons in the shop put the wrong oil…read morein the motor, first these idiots put 10w30 and over 8 quarts in my MOTOR and to top it all off, they charge me extra for oil I didn't need. This is an older motor and now its developed a rod knocking sound. So I will never bring my vehicle back to Valvoline again. Don't come here if you value your car.

This is definitely the nicest of the two wal-marts in town. Very clean and lucky for me very empty…read more While they did not have what I was looking for the employees working called around and found another store that did. I'm sure it's different when it's crowded which is why I went early this morning.

Just got my oil changed and WOW! Everyone was so nice, and professional, from check-in to…read morecompletion. The waiting area is comfortable, with complementary coffee and bottled water. They cleaned my windows, and as they were pulling my vehicle out, I could hear them call out safety checks. Will definitely trust my vehicle to Jiffy again! The emailed coupons are a nice touch, as well. Thank you, Amber and team!

Excellent service! Polite, friendly, comfortable place to wait with complementary doughnuts and…read morecoffee. Generous veteran/military discount year-round. We will be back again for sure!

Super shady, crooked people. I took my vehicle there this passed weekend for a tire alignment…read more They made a statement about an inspection, which i told them i did not need. Then not 10 minutes after I dropped it off, they're calling me to tell me I needed additional parts to complete my alignment. After the list of items they quoted me the total came to 15 hundred dollars! After getting a second opinion, I found that I did not need those parts and those parts only cost 40 dollars (if I did need them) terrible mechanics, terrible people, terrible business. They SHOULD NOT BE OPEN.

Fixed the issue i went in for but then created another. They'll break something on your car and…read morewont tell you or own up to it.

I got a full synthetic oil change and air in my tires. Crew was super fast and explained…read moreeverything. They also filled my wiper fluid and power steering fluid for no extra charge!

Needed an oil change. Got it. Then they showed me some machine that said I needed coolant. I…read morestupidly agreed. It was pricey. Now when I got there my ac was working because it was a warm day. I opened my windows on the way home. 1 days later I turned on the ac and nothing but hot air. They said they did nothing to it but that is odd it worked 1 day then later did not. Never using them again. FYI the an in the car beside was mad a heck. He had been there 30 min for an oil change. Owensboro KY store

Went in for an alignment and they took my truck joyriding all over town without my approval. Very…read moreunhappy and will not return. Would not recommend.

It's been almost a year since my Toyota Camry has been in the shop here, but I still think about…read morethe service I received every time I get in it to drive. I went in to get a quote for a torque converter replacement and spoke to the owner or manager (I'm not sure which). He seemed extremely trustworthy and knowledgeable. He even told me his entire family has driven Camry's and he's very familiar with them. I already had a diagnostic for the torque converter from Don Moore, but he'd never heard of Camry's having torque converter issues, so he did some quick research on an online vehicle forum, and was surprised to see a few others with the same issue. He wanted one of his technicians to run their own diagnostic to be sure before completing such a big, mechanical job as such. The diagnostic costed over $100, and they confirmed the issue with the torque converter. The quote came out to $1000. Once I decided to do the repair through Fast Lane, we got my car scheduled, I dropped it off on Sunday evening, and they told me I'd have it back in my possession before Thanksgiving that following Thursday. Come Thanksgiving Day, I still hadn't heard from them, so I called on Friday and asked for an update. I was told the technician was running behind, but he planned to stay late that day, Friday, to have it finished up for me to pickup Saturday morning. I call Saturday morning, the car still isn't ready to be picked up because they'd like to cold start and test drive it. They're closed on Sundays, meaning I wouldn't be able to pick it up until Monday. At this point, I was irritated, but hoping the wait would mean a job well done. Monday rolls around, guess whose car STILL wasn't ready! Tuesday, they finally give me a call saying it's ready for pickup. I couldn't go then, so Wednesday morning, I got up and went straight there. As soon as I put my hand on my gear shifter, I realized it was bent. Yes, bent. It wasn't like that when I dropped it off, but I thought okay I guess? But, when I tried to shift into reverse, the shifter got "stuck" almost, and wouldn't move further. I would've had to tug it with my entire arm strength, which most likely would've snapped it in half. I never had any previous issues with the gear shifter, in the slightest, until my car was under Fast Lane's care. I put the vehicle right back into park and walked my ass right back inside. I let the receptionist know my concern, and she had the technician go take another look. I kid you not, he "resolved" the problem in a matter of 3 minutes, handed me my keys, and assured me everything was fine, I would just have to pull a little. I didn't leave my car in that condition, so I truly don't understand in what world, why I picked it up in that condition, unless the technician did something wrong. Not only that, but my gear shifter is VERY clearly BENT. Every time I move the gear shifter now, I have to use much more force than before, and the wiring underneath sounds like it's tugging or rubbing very tightly against something. I'm not the technician, so hell, I don't know. I do it's extremely frustrating and disappointing, and I will never, ever bring a vehicle of mine to this shop again, nor will I recommended it to anybody. To charge people thousands of dollars and lead them to believe their vehicle will be in good care, you should be ashamed when your business fails to do their part. Spend the extra couple hundred to have the dealerships do your repair work. I promise you the headaches and run-a-rounds are not worth your time or money.

I would rate a 0 but i can't, I went here to get my headlight fixed, and the experience was…read morehonestly really frustrating. Before I came in, my blinker was working perfectly fine. After I left, not only was my headlight still not fixed, but now my blinker doesn't even work anymore. It feels like I came for nothing and somehow ended up with a bigger problem than I started with. I expected at least one issue to be resolved, but instead I left with more problems. I wouldn't recommend this place based on my experience.

Great fast service. Sometimes I pull in just to get my levels checked and they check everything and…read moreadd fluids if needed.

I would like to say a huge THANK YOU to Taylor Simmons and the staff at Don Moore Toyota. Taylor…read morewent above and beyond to ensure that I got the car of my dreams. I spent the last month researching the car that I wanted. I went from different makes to the different models to trim levels. I would like to say that I am very picky. I looked high and low, up to 500 miles from my house. But, I am extremely thankful for Taylor @ Don Moore Toyota. She ensured that I got what I wanted. Trim; Color; and type of engine. Thank you, Ashley D.

After speaking with Colten Thomson we came to a mutual agreement in what we both feel is fair.read more