Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

The Airbnb property on the North shore was not properly shown in its pictures. The stairs are…read moredangerous and the bathroom is on the first floor. The only way to access the bathroom is by the stairs and those are a bit scary at night. The AC was off and the unit was hot. It took a while for it to cool down. There is no balcony, so the unit felt very confining. Please do a better job at the description of this unit as we felt deceived. I won't stay here again. I give this two stars just for the location. We ended up leaving mid stay on day 2 to a better place that was clean and well managed. We lost $1500 from this stay and we won't be reimbursed for any of this. This is how they hook you into the so-called contract.

Working with Joe and his team has been an excellent experience from start to finish. He took the…read moretime to listen to my needs, understood what was important to me, and never made me feel rushed or pressured throughout the process. He was incredibly patient, knowledgeable, and always available to answer my questions or address any concerns I had. No matter how many questions I asked, he responded with professionalism and without judgment, which made what could have been a stressful experience much easier. His communication, dedication, and commitment to helping me find the right home exceeded my expectations. I highly recommend him to anyone looking for a realtor who genuinely cares about his clients and goes above and beyond to provide outstanding service.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

If I can give her 20 stars I would! As a first time homebuyer in 2016, Ebonee gave me the best…read moreexperience ever. Trustworthy, honest and so eager to help me understand every aspect of buying a home. I felt like I was in good hands. I will definitely work with her again when I buy my second home. Currently we moved to WA and she is now our property manager with the help of Mishalei. I couldn't be more happier with the service ILR has provided over the years. They communicate so well and when we came back to visit Oahu in July 2023 for a graduation party, we drove by our house and we were surprised that our home was in better condition than when we lived there Hahahah! Lastly, Ebonee was so kind to help us navigate through the lease terms for potential rentals we were looking at in WA when she didn't have to!   We are grateful for the service Ebonee and her team have provided for us these past 7 years. We trust their expertise and appreciate their professionalism and kindness when dealing with them. I recommend this company 100% if you ever need a realtor and/or a property manager.

The BEST realtor and property manager I have ever worked with! Professional, knowledgeable,…read moreresponsive, courteous and caring ... services were excellent and with the highest integrity. I can't say enough how happy I was with ALL their work for my real estate needs!

I wish I could give No stars. But in order to review I have to give at least one. I don't know…read morehow the hell this company got my contact information but I just clicked on an ad on Facebook for a home that was for sale I looked at the pictures I never emailed or contacted this company. Within a few hours I started getting text messages and phone calls from the company. I requested no calls but they kept coming 1-2 per day for the past week along with text messages trying to suck up to me so I buy a house. I asked nicely to be left alone and it did not work they kept calling me so I finally texted and told the guy to FUCK OFF and now I am the bad guy. Leave me alone I would rather live in a tent than buy a house from you now stop harassing people

Team is responsive and proactive in scheduling bookings, interviews, and answering any and all…read morequestions. Their listings are quick to go so I recommend you be just as fast if you're a potential long-term rental. Lots of listings and options for all types of clients.

Be very careful renting from Fahrni Realty if you're trying to live a somewhat normal life. Most of…read moretheir tenants are Section 8, and they show no class or consideration for their neighbors or surroundings. Expect blasting bass music from multiple units all day, every day. On top of that, some keep roosters crammed in tiny cages, crowing nonstop from as early as 3 AM. When I complained, the realtor told me to "file a police report or call animal control," which blew my mind. Every landlord I've ever had before had strict rules--fines or even eviction after repeated complaints. Moral of the story: if you rent here, prepare to live next to the worst of the worst. There are no rules, no consequences, and reckless living is completely unchecked. I'm setting up security cameras to document what I've been dealing with from these inconsiderate neighbors. My plan is to share the footage publicly so people can see exactly what I've had to go through. Over time, with enough evidence, I hope to take legal action against them for disturbing the peace, disrupting my sleep, and preventing me from enjoying my own home. I may also pursue action against the realty company for failing to take this situation seriously despite knowing about the issues.

We sold a property in January 2019…read more Ten (10) months later, received an email from Sherrie Kimata that the funds were not distributed correctly. We needed to send a check back to Title Guaranty for almost $10k so that the funds could be distributed appropriately. Lovely . . .

REAL ESTATE AGENTS BEWARE!!! in my 26 years in the business I have never experienced anything…read morequite like this! THE ESCROW MANAGER Sherrie Kimata flat out LIED to me about stating she was unsure who the buyer was using as a lender and she REFUSED to provide any of the necessary documents needed to move the file forward. I have an email dated 2 days prior stating exactly who the lender was. She was rude and when I called and asked to speak to her supervisor I was put on hold, then told that person was on vacation and "someone" would have to call me back. I asked whom I should expect to hear from and again no one could give me an answer. This place is a joke and they should look into hiring more competent employees! ZERO regard for the buyer, seller or agents! So much for neutral third party! I've had more professional service from a dollar store cashier!

Showing was great but had problems after moving in…read more Took 2 months to get added to intercom system. Missed furniture and other package deliveries because they couldn't contact me or get in building. (Not sure if this is a PIL or Cadmus issue) had to PIL 3-4x and Cadmus 5-6x to get it done. Asked for key replacement on Oct 30, only to find out request was submitted today (Nov 18) Seems like after residents sign lease the service/follow ups don't go through as well.

I've been in the real estate industry for a few years and have seen my fair share of property…read moremanagers and realtors. After having the privilege of sitting down with the principle broker, I have found that this company surpasses their competitors by far! They are very knowledgeable, they educate their clientele, they are not afraid to walk away from a deal, and most importantly, they make you feel like family. I would highly recommend Shawn Kahawai, property manager, and Fran Villarmia-Kahawai, principle broker, to all of my friends and family. Even if you are not in the market, I would highly recommend taking a few minutes out of your day, to go meet them!

My Sister and I had been looking for an Apt rental for weeks then we had 3 all with Ujimori!! I…read morewas impressed with their administrative prowess at it related to immediate texts and email responses and updates! We toured all three and one suited us the best but unfortunately we had to cancel due to the location having difficult access issues. They were very gracious and I really appreciated Donna and especially Aileen for their professionalism and represented this firm very well. I will be passing along their names to anyone who needs Realty help! Thanks so much, ladies!

Earlier this year I contacted this company regarding an issue with one of their properties in Hilo…read more Within a week of my letter I was called by a very professional individual in their office . I was assured that my issue would be addressed. Within 2 weeks of my complaint the issue was completely resolved. Their response time and the response itself was outstanding. Thank you

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!