Agree with all the other negative reviews here about Charlie Lum. I should have checked this page…read moreout first as I am refinancing two properties in Honolulu county and Charlie was assigned to both (yes, my luck) and gave extremely low valuations using comparables that were not even close. I now have to go through the process of contesting the valuations using more accurate comparables, which further delays the process if the appraisals were done correctly. Also, even though Charlie walked into my newly renovated condo in Waianae that was completed the day before, he still marked my condo as a C3 (remodeled less than a year ago) and when I contested that it should be rated a C2 (brand new), he stated that any condos more than 10 years are always rated as a C3. On my other property in Waikiki which is a short-term rental, he asked for the income statements for six months but in his appraisal, he did not use the income approach (which is more appropriate for short-term rentals) and instead used the sales comparison approach giving a extremely low valuation not even factoring the renovations that were done last year.

Charlie Lum is unfair in his appraisals. He rated my property much lower than it should have been…read more Do no use his services. I agree with the other negative reviews. He is very unprofessional in his dealings with customers as well.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I cannot say enough wonderful things about Mari Eager and the support she has provided during one…read moreof the most challenging times in my life. Over the past several months, I experienced unexpected job loss and financial hardship that left me feeling overwhelmed and uncertain about my future. Throughout it all, Mari treated me with kindness, compassion, and respect. Rather than making me feel judged or dismissed, she took the time to listen, understand my situation, and communicate with me professionally and honestly. What I appreciate most about Mari is that she genuinely cares about people. She understands that life can sometimes bring unexpected hardships, and she approaches every situation with empathy while maintaining professionalism. Her willingness to work with me, answer my questions, and keep communication open helped ease a tremendous amount of stress during a difficult period. I am incredibly grateful for Mari's support and kindness. She made a meaningful difference in my life when I needed it most, and for that, I will always be thankful. Any community would be fortunate to have her as their Property Manager. Thank you, Mari, for everything you do and for treating me with dignity, respect, and compassion.

Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Not good might be an understatement. Never answers the phone, email is a gmail account (red flag),…read moreand the property that I was interested in has been posted for over a month. They use Rently to schedule appointments, which is fine, but they rely on it to cancel and reschedule them too. No personal call to say the agent can't make it. How dare they use such a highly regarded name and provide such lackluster service! AUWE, i say. (it's very obvious the only good ratings are from staff, friends, or family.. when most are 1-star, and the other few are 5-star, something doesn't add up.)

Property was a piece of crap, homeowner constantly fixing instead of replacing as recommended. No…read moreadvocating from landlord. Don't work with them. They will leave you homeless or in a home nor worth your money.

We sold a property in January 2019…read more Ten (10) months later, received an email from Sherrie Kimata that the funds were not distributed correctly. We needed to send a check back to Title Guaranty for almost $10k so that the funds could be distributed appropriately. Lovely . . .

REAL ESTATE AGENTS BEWARE!!! in my 26 years in the business I have never experienced anything…read morequite like this! THE ESCROW MANAGER Sherrie Kimata flat out LIED to me about stating she was unsure who the buyer was using as a lender and she REFUSED to provide any of the necessary documents needed to move the file forward. I have an email dated 2 days prior stating exactly who the lender was. She was rude and when I called and asked to speak to her supervisor I was put on hold, then told that person was on vacation and "someone" would have to call me back. I asked whom I should expect to hear from and again no one could give me an answer. This place is a joke and they should look into hiring more competent employees! ZERO regard for the buyer, seller or agents! So much for neutral third party! I've had more professional service from a dollar store cashier!

Showing was great but had problems after moving in…read more Took 2 months to get added to intercom system. Missed furniture and other package deliveries because they couldn't contact me or get in building. (Not sure if this is a PIL or Cadmus issue) had to PIL 3-4x and Cadmus 5-6x to get it done. Asked for key replacement on Oct 30, only to find out request was submitted today (Nov 18) Seems like after residents sign lease the service/follow ups don't go through as well.

I've been in the real estate industry for a few years and have seen my fair share of property…read moremanagers and realtors. After having the privilege of sitting down with the principle broker, I have found that this company surpasses their competitors by far! They are very knowledgeable, they educate their clientele, they are not afraid to walk away from a deal, and most importantly, they make you feel like family. I would highly recommend Shawn Kahawai, property manager, and Fran Villarmia-Kahawai, principle broker, to all of my friends and family. Even if you are not in the market, I would highly recommend taking a few minutes out of your day, to go meet them!

Having to move to a new home is extremely stressful, especially during the holiday season, but…read moreCornerstone Properties really helped me out. First of all, office assistants walked me through the application process and let me know exactly what I needed to do and provide. Their online application was easy to understand complete. The office staff showed patience and a real desire to quickly get me into a home. Next, my property manager was flexible in viewing dates and times. She answered all of my questions and gave clear explanations about the property and how to proceed with the application process. She was very knowledgeable about the property and the process. Equally important, when I signed the lease, Cornerstone Properties provided a very comprehensive inventory, allowing me to make notes regarding the condition of the rental. I was pleasantly surprised to find out that I am allowed to submit any discrepancies in the report two weeks after moving in. It hasn't been two weeks yet, but I love my new home. The people at Cornerstone Properties made this all happen. The price of this rental is pretty much in line with comps in the area. I'm glad about that. I trust that the attention I received during the application period will continue during my tenancy. Their online repair and maintenance forms will make submitting requests a breeze. Hopefully, I will be here for a long time. Thank you, Cornerstone Properties for making my move easy and enjoyable! Merry Christmas!

As a tenant I find Cornerstone really easy to work with. Their communication is great, the whole…read moreapplication and entry report process was thorough but easy/user friendly. We've had one issue with the house so far and that was fixed promptly and professionally. very happy.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!