I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Jordon Wong has helped me with 4 different properties (buying and selling). I'm a repeat client…read morebecause his customer service and follow up are exceptional!

Most patient and down to earth small realty firm with great connections from local investors to…read moremulti-million dollar foundations that exceeded expectations. Found serious investment buyers and tenant from the pocket listings of my family member's properties.

Contacted Eric to manage a rental unit in a duplex. He was very efficient in finding reliable and…read moreresponsible renters. Also a huge help in taking care of the renters, being the "middle man" when issues would arise with plumbing, electrical, washer/dryer, etc. Reliable communication from Eric, getting us the rental documents and tax forms completed on time and sorted. Made the process at the end of the year go so much more smoothly. I'd also like to add, we never had extended periods of time without a renter. All the hassle of showing the unit and meeting all these people is tiring and extremely time consuming. As the "landlord" we really never noticed when one renter left and another entered. Eric made the transition so easy and fluid. Wish we had found Eric's help years earlier! Couldn't have asked for a better Property Manager

Always readily available to respond, Senior V.P. Carol Iseri of Engel & Volkers Aiea (Stadium Mall…read moreby Ice Palace) was the broker-in-charge and "closer" for the sale of my studio apartment on Kapiolani Blvd. Iseri's Board of Directors tenure, general expertise, real estate connections, attention to detail, engaging personality, patience with my unconventional behavior, and willingness to keep me informed at each twist and turn were rays of hope during turbulent times. This is by far the largest financial decision I've ever made and, at the end, I was blessed to have Carol Iseri tie up loose ends and fight on every negotiation point to get me the best deal possible. In this difficult period of statewide Covid restriction and market weakness when most units in my low-end price range in "good" condition are closing at an average of 9% below tax value (that's $25k-$30k under) partly due to investor caution, Engel & Volkers Honolulu found a well-qualified buyer for my "needle in a haystack" unit at property tax value and on par with what I purchased it for 3 years ago (in a then robust peaking Oahu Metro pricing environment) in a building undergoing significant active and future projects.

From the owner: When searching for the ideal luxury property in Honolulu, HI, you need the help of a talented…read morehigh-end real estate company. At Engel & Volkers Honolulu, clients will receive professional guidance and a wealth of resources to track down the perfect property. From beachfront homes to quiet lots away from the outside world, their skilled team of real estate agents has an array of exclusive listings for you and your family to review. With more than 40 years of experience, the global company has the expertise to help both homebuyers and sellers. They utilize the latest technology in the industry to narrow home searches for clients. You can count on them to close deals in a timely manner in order to have your family situated in a new home quickly. Navigate the selling of your property with assistance from their trusted real estate agents. Their passion for selling your property at top dollar is second-to-none in the industry. You'll receive insights into advanced marketing measures and evaluations that will give you the competitive edge your home deserves. In addition to home buyers and sellers, their team works with commercial clients to help you find the perfect location for your business. When searching for a premier luxury real estate agency, reach out to the proven team at Engel & Volkers Honolulu. Call them today at (808) 550-0818 to schedule an appointment or visit them online to begin browsing current listings.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

The staff is knowledgeable, creative, very aware of real estate. They offer many suggestions for…read moreenhancing our property.

HORRIBLE!!!! My roommate and I scheduled a viewing with Courtney Oshiro and the experience was the…read moreworst I have ever had with a realtor. She led us to the apartment, opened the door, and stood there. Did not even try to say anything about the place to us or sell it. We needed to move in pretty soon, so we called her the day after 10 times, and never got any response (even though it was a business day, and within business hours). Her answering machine would keep saying the listing was unavailable but how would she even know who was calling and which property we were talking about? And she told us the day of that we were the only people interested? SO UNPROFESSIONAL. Would never use her as a relator. Very rude and didn't care about possible tenants. Stay away.

Why are you still looking for a property manager? Look no further!!!…read more I hunted for a property management company for a few months and I cannot truly express how grateful I am for Arthur and his team at The Boulevard. If I could give them 10 stars, I would. They are professional, responsive, and have follow through. Their honesty is refreshing and they truly have your best interest at heart. They make your life SO MUCH EASIER. I highly recommend them for your property management needs.

Arthur is great! Responsive & transparent about the entire process from start to finish, regardless…read moreof the finished outcome. 10/10 recommend!!

Russ Trinidad is excellent, trustworthy, dependable, and honest. He is the perfect type of real…read moreestate professional you want handling one of the most important and expensive decisions in your life -- where you will live. I am very picky with my housing needs, as a military officer experienced with multiple moves, homes owned, and homes rented (as renter and landlord). Last summer when I had to sell my Waikele house that I rented out for over 20 years, I chose Russ to represent me, instead of the outstanding real estate company that managed this rental house (this company represented me when I initially purchased this house over 20 years ago). I needed an extra special real estate professional, as I was expecting a difficult sale in late 2022. The tenant unexpectedly passed away, the Hawaii housing market crashed, mortgage rates hit historic highs, and the house was in need of major renovations. After interviewing several highly recommended real estate professionals, including those that UpNest arranged for me, I discovered Russ. It was only after extensive interviews that I discovered what a hidden gem Russ was. The low number of customer reviews on the various real estate websites do not do Russ justice. The result? As I live on the mainland and had not returned to Hawaii for 15 years, I had to rely on Russ to handle 100% of my house renovation and house sale in Hawaii. Russ handled $100K of upgrades to the entire house -- from new roof to new everything inside. He even offered his own personal muscle power to deal with an unexpected plumbing issue that was easy enough for him to handle, instead of paying the contractors additional money to modify the work order that I already paid for. Despite the challenging market, Russ successfully sold the house shortly after opening for almost 7 figures -- much more than I expected. Critical to the sale was all of the sales strategy development, planning, and execution needed to achieve a sales win in a challenging real estate market. Though I am extremely picky, Russ continually earned my trust with his constant updates, immediate solutions to arising issues, and sound judgment, that I deferred most of the decisions to Russ the deeper we got into the renovations. I would have posted this much much sooner after the sale, if it had not been for other personal issues I had to deal with first. Hopefully this depth of this review can get across what an incredible real estate professional that Russ is. And what a good man he is -- somebody that I would absolutely vouch for and recommend to friends and family to handle your real estate needs.

I rented a apartment/condo through Russ T. at Pacific Realty Ventures and have nothing but…read morepositives to say. From day 1, I knew that I was in good hands and Russ always made me feel comfortable throughout the rental process. Like another reviewer said, you can tell he is a family man and genuinely cares for his clients. I would recommend PRV to anyone looking for Real estate services in Hawaii, and would be happy to be a repeat customer.

Excellent property management! Responded quickly to maintenance requests, provided timely email…read moreresponses, and excellent customer service. Thank you Sara and team!

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

Do not do business with them. I paid rent on time during my two years working with them, I followed…read moremoving out procedures, and six months later I am STILL waiting to receive my security deposit. "Accounting is working on it" is the response I'd get when I inquire about payment. Pathetic. Their office admin is unprofessional and pathetic.

This review is for property manager, Bobbie Sawai. We were tenants in a couple different properties…read moreand have worked with Bobbie of Ivy K for the last 8 years. Bobbie is a great property manager, was attentive and kept us informed the whole time. We paid on time and always made sure to communicate any issues. The units we rented (first one a studio and second one a 2 bedroom condo) were in great condition. We recently became homeowners and are no longer renting. Thanks for your help over the years! Awesome service!

Agree with all the other negative reviews here about Charlie Lum. I should have checked this page…read moreout first as I am refinancing two properties in Honolulu county and Charlie was assigned to both (yes, my luck) and gave extremely low valuations using comparables that were not even close. I now have to go through the process of contesting the valuations using more accurate comparables, which further delays the process if the appraisals were done correctly. Also, even though Charlie walked into my newly renovated condo in Waianae that was completed the day before, he still marked my condo as a C3 (remodeled less than a year ago) and when I contested that it should be rated a C2 (brand new), he stated that any condos more than 10 years are always rated as a C3. On my other property in Waikiki which is a short-term rental, he asked for the income statements for six months but in his appraisal, he did not use the income approach (which is more appropriate for short-term rentals) and instead used the sales comparison approach giving a extremely low valuation not even factoring the renovations that were done last year.

Charlie Lum is unfair in his appraisals. He rated my property much lower than it should have been…read more Do no use his services. I agree with the other negative reviews. He is very unprofessional in his dealings with customers as well.