After being a homeowner for many years, I've had to switch insurance agents a few times. Honestly, I had gotten too settled and didn't want the headache of making another change, but deep down I knew I needed to due to poor service and lack or response. Thankfully, it was seamless to make the change! In addition, I would refer my clients to past insurance agents and they would come back and complain about them. Now was the time to make the change. I spent over a week off and on searching online, comparing insurance companies and agents while reading countless reviews looking for positive consistency. It was frustrating and overwhelming, until I came across Marc Dixon's office with Allstate. Hands down, Marc had the most positive reviews I have seen anywhere, including over 1,300 on Allstate's website, and now I understand why. From my very first inquiry, I immediately experienced the difference in service with Marc and his team! They picked up the phone, Marc responded timely, they understand coverages, they genuinely care, will ensure my insurance never lapses (I still don't know how that happened with my last agent), and will take the time each year at renewal to review and update my plan if needed. Marc Dixon and his incredible staff, Lisa Walker and Antonia Meyer fixed a few concerning issues with my prior policy, guided me, and the switch was done! He gave me the peace of mind of knowing my properties are protected just the way I wanted, and managed to save me some money. I have never worked with an insurance agent who is on top of it, and runs a company so smoothly and professionally. Marc and his staff are amazing! With gratitude! read more

I appreciate the rapid response of Marc and the individuals in his agency. Your insurance is only as good as your agent. Marc Dixon and his Allstate agency are the reason I feel like I have the best condo and auto insurance coverage I can get. read more

I went to the internet to request quotes for hurricane and hazard insurance. Most companies just sent me a link that took me an endless loop to apply. Lisa-Ann was the only person that called me and got my information and gave me a quote the next day. The quotes were very reasonable and I'm considering going with them. However, my insurance doesn't lapse until August so I'm still looking at options. If Allstate is similar to others, even a little higher, I plan to go with Allstate because of the service I received from Lisa-Ann. She is very friendly and responsive read more

THE BEST!!! Called to get a quote for insurance. LISA worked really fast and was so friendly. She made me feel like she was down for me and understood my situation and made sure I was taken really good care of! She greeted me a happy birthday and made me feel like we knew each other for years! Basically treated me like family. LOVE THE HOSPITALITY! read more

I recently switch Home Insurance Companies due to lack of customer service from my previous 2 insurance companies over the past 18 years. I'm super satisfied with Marc Dixon, Elsa Lopez and the Allstate team here in Oahu and I've only been with your agency less than 2 months and never had this much assistance and open correspondence with the previous agencies. Mahalo! read more

Marc and his team were there when me And my family needed them! Excellent service and personal individual attention to our needs. I highly recommend Allstate! read more

Marc and his team are professionals and always willing to help their clients on saving cost and best fits their coverage and plan. My family are blessed fort being part of their valued customers. Thank you Marc for amazing service and support. God bless. Derick & Nanet V. read more

Very disappointed with this business. I am standing out there office accompanying my grandma on a Saturday early morning at 9:00 am and no one is here for our appointment! We scheduled an appointment at 9:00am a week ago to go over Mortgage insurance. I do not recommended scheduling an appointment on Saturdays unless you want to waste your time and stand outside a closed office! read more

As a second generation State Farm customer, I have to admit that I was a little skeptical about reaching out to any other insurance company. For years I had always just thought State Farm was the best and that is it. Well, nothing against State Farm or any other provider, but Marc Dixon and his team at Allstate really opened my eyes about the benefits of being appropriately insured. Because I consider myself an experiential based Yelper, I have to point out that I rolled up to their office with four children, 7yrs and under, full of intrigue, don't-touch-it-ness and a slight case of i-no-listen-itis. Instead of the usual, OMG stares we get when we disrupt a quiet office, the team all smiled and even began interacting with and providing items to help entertain the kids. Then when we sat down with Marc, and the true enlightment began midst the chaos. Marc asked a few questions about what we wanted to do, and then he began breaking down various options to meet our needs in the most thorough way I have ever heard. All these years I had been going to Statefarm, nothing against them, but all I understood was "if something happens I am covered." Marc elaborated in great detail about various items such as how I will be covered, what will be covered, what could or could not happen with different types of coverages, what options are available for the coverage I need, and what are a few typical options people in similar situations to mine use to name a few. Ironically, I reached out to Marc after the missile scare. For my family it was an eye opener in case something happened to one or more of us. I believe that everything happens for a reason though. Thankfully it took an eye opener and some searching to find Marc Dixon and his team. All in All = The best insurance experience from first call to full coverage. read more

Mark and his team has always been there with all our insurance needs, like my first agents Dick Mabry, & Charlie Kamai we've had a 40 year run that was exceptional.....Mahalo Allstate for providing great agents... aloha read more

When my mother started getting dementia I lost my life counsel. I had to take over her financial affairs. I knew nothing about her accounts and was overwhelmed with everything. So I had to swim thru paperwork and learn by myself. I learned my mother had taken over paying home owners and hurricane insurance without really knowing the details when my dad past away 20 years ago. I called Marc Dixon who was now handling my parents policies. Not only did he handle my "ignorant" questions about what's what, he helped me redo the old policy and brought it up to speed and change the hurricane policy to save literally hundreds of dollars!! Marc is friendly and infinitely patient. He calls or emails in a timely manner. Recently, my mother past away and Marc had kind condolences to me and my family. He helped me navigate the details. I am not afraid anymore to ask "any kine" questions and know that if anything happens I can count on him to help me without feeling lost or overwhelmed. In my opinion, Marc represent the epitome of customer care. He is certainly an asset to Allstate. Please call him if you want patient, explanations in an insurance world of paperworks without feeling dumb. Because of Marc, I had confidence to tackle the next hurdle in my mother's financial affairs. read more

I would definitely recommend Marc! He was so helpful, convenient, professional, and knowledgeable, I didn't even have to leave my house. He explained thoroughly why my car insurance was the rate that it was and even got me an incredibly lower deal. Super impressive! I needed car insurance that was cheap and he accomplished that over any other insurer. read more

Marc Dixion is a phenomenal agent! His time and dedication to not only his staff but his clients truly sets the bar for all P&C agents. I had the privilege of speaking with Marc one morning and jokingly asked "why do you look so tired, business beating you up?" Marc replied "did you see the Ewa fires that was on the news? I went door to door knocking last night when I heard about the fires and made sure all of my clients and their neighbors were okay and taken care of." Shocked, I asked "so all of your clients neighbors are you clients?" He laughed and said "no, but I wanted to make sure they were okay and if they did have damage, I told them how to get their claims started with their insurance companies." I have never heard of an agent who ever took this much care to not only his own clients but the clients of others that are not even within his company. I would highly recommend Marc and his team to anyone who needs any type of property or casualty insurance. read more

Marc has assisted us over the years and has provided excellent customer service. Would highly recommend him and his staff for your insurance needs. read more

Great team and awesome customer service. When I needed some documents for the refi of my home, Marc's team went into quick action. I appreciate the support and timely willingness to help. read more

After all the agents I have dealt with over the last 30 years, Chantel Lee has the best at response time in getting back to people and also in providing quotes. That's why I'm with Allstate. read more

Always very very helpful, and on time whenever i call and ask questions, or just need something to be emailed. I've been with them since i started driving, and they are absolutely wonderful! Thank you Allstate! Especially Marc Dixon team! You guys make everything easy when it comes with car insurance! Godbless! read more

They've done it again! Saving me money This time it was Lisa. She's great. Literally I asked her if she might need to check her math cause I added a 2nd car and renters insurance to my policy AND it got cheaper read more

Allstate Ewa Beach Staff is friendly, willing to assist on all your financial needs with reasonable prices. Give them a call today! read more

I have been with Allstate for over 12 years, multiple cars, and various policies. I love how friendly and helpful everyone at this office is. He even sponsored a movie day a few times for his customers. They are easy to work with, a phone call away! read more

Marc and his staff were very efficient and knowledgeable. Chantel assisted my family in switching over all of our policies with an insurance carrier that we had been with for almost 20 years. Chantel made the transition very easy. We are glad she was able to find the right coverages for us and save us hundreds of dollars. Mahalo to Marc and his team, especially Chantel for making our experience a very pleasant one. read more

I called into this office to get an insurance quote on my one-man canoe. Chantel was absolutely amazing to talk to. While we were talking story, she compared what I was currently paying for all my insurances to what I could save with them. I ended up changing ALL my insurance over to Allstate - from homeowners to flood to hurricane to auto! Allstate saved me almost $2000 a year! They saved me so much that I could afford Umbrella insurance and STILL saved over $1500/year! It's a NO-BRAINER! Chantel made the transition painless and quick! She is so responsive (very important in an agent) and has the experience and knowledge to get you what you need - and cut out what you don't. She actually explained all the coverages to me and helped me to get the best coverages for my family's needs. Thank you Chantel and Allstate! I highly recommend Allstate and Chantel for all your insurance needs. read more

You gotta love Mark, our car was stolen while my son was gasing up the car turned to go pay, a male jumped in and peeled out with my car. Mark took the report and the next day Enterprise was calling me for a rental car. 4 hours later we had transportation. I call that service! read more

Marc and his team (Chantel and Mayra) are amazing, hardworking and really care about their customers. I have auto, condo and umbrella insurance with them and any time I have a problem they solve it immediately while being courteous and giving me great advice as well. I would highly recommend to my family and friends! read more

Highly recommended! Marc informed me of a way I can pay less with additional insurance . He saved me money for more coverage. So helpful and explained everything so well. read more

Marc has been a great. I moved my renters policy over to him and he immediately called to point out that under my current terms I didn't get full replacement! I had no idea. Apparently I'd only get 'value now' for lost/damaged property, not the buy-a-new-one amount. He also pointed out a couple of other benefits which I added on, all for just a few dollars. No hard sell, just letting me know what was out there and how it could benefit me and my wife. I have other friends who use him and they're very happy. He's always on top of things when they've needed it most after an accident or flooding. So far, I haven't had to - knock on wood - but I know if I do, he's gonna be there, no question. read more

Marc and his assistant Chantel are awesome. They respond timely and professionally in addition to being genuinely interested to my inquiry and/or questions. I had my homeowners policy with another insurance company. I recently purchased a personal vehicle and needed auto insurance. The "other" company refused to honor the auto quote I received online because it "looked like" I had a gap in insurance coverage. However I have had a company vehicle with unlimited personal use for the last 7 years. After explaining my issue to the two assistants and the main agent -- they basically said "there's nothing we can do." The difference was in the hundreds of dollars for a 6 month premium. This made me look elsewhere for insurance. Of course I checked Yelp and Marc had stellar reviews so I inquired about switching my homeowners policy and starting an auto policy. I worked with Chantel at All State. She went above and beyond to contact my fleet management company asking for a declarations page and proof I've had insurance for the last 7 years. Sure enough, a corporate contact provided this letter to Chantel thus allowing me for a lower rate. By switching my homeowners policy and starting an auto policy with All State, I'm saving over $500 a year. Additionally - Chantel took the time to explain options available on my policies, why it may or may not be important etc.. No question of mine was too small for Chantel. She answered all of them professionally and promptly. Thank you Marc and Chantel! read more

First of all I'm not the one to normally write reviews but I felt I had to let others know about this positive experience I had recently. Marc Dixon and staff provides an exceptional level of customer service! I was unfortunate to have a dishwasher leak that had subsequently damaged some wood flooring. Contacting Marc regarding my homeowners insurance policy was comforting and efficient. An Allstate claims representative contacted me within a few hours and the appointment was made for inspection of damages. Long story short, Marc followed up with me every step of the way through phone calls and emails until payment for claim was received. I can't thank him enough for making this whole process so efficient and seamless. I feel very lucky he had set me up with insurance in the first place and with such a great company (five-stars to Allstate) while being caring and personal with service. read more

Marc Dixon and his team of professionals have been providing me and my family with exceptional service and great coverage handling all our insurance needs. Integrity is what I think of when I call Marc at Allstate. My parents, siblings and me and my children have been insured with Allstate for over 40 years. I'm in good hands! read more

Marc Dixon is the friendliest and most caring person I ever met. He has a heart of a teacher. Teaching me, showing me, and helping me to understand clearly the best route to go when acquiring life insurance. He sat down with me and went step-by-step with various options. He is honest, genuine and always shows Love and Aloha for my wife, my children and for me. Thank you Marc Dixon for helping me and my family in every which way. I recommend 100% you call Marc Dixon. Thank you, thank you, mahalo nui! Love and Aloha, Kaleo Pilanca and Ohana read more

When our previous mainland insurance company refused to insure the home we recently purchased in Kaneohe, our mortgage broker suggested we contact Chantel at Mark's office. His recommendation was spot on! Chantel responded immediately, quoted a surprisingly affordable rate for homeowner's insurance, and had all the documentation in place quickly for our closing. We moved all our insurance to Mark's team because of Chantel's exceptional customer service. She was very patient and professional with our many requests while coordinating coverage for our 3 rental properties (two in Texas) vehicles and umbrella policy. Best of all, we were able to take care of all our insurance needs without having to set foot in the office. I highly recommend that anyone shopping for insurance get in touch with Chantel! read more

I have been with Marc Dixon for several years. He handles all of my insurances. He and his staff provide excellent service always. At this time, I will continue with his company. read more

Marc and his agents never fail to address any issues I have with my commercial insurance. Chantel has been handling my policy since I started with them years ago. I have to be compliant with updates with the Hawaii DOT and they are always able to retrieve documents before my deadline. They have to jump through hoops with me annually to keep my business certified with the state. If you desire excellent customer service from your insurance company, you need to see Marc Dixon and his team. read more

I initially discovered this place of business through a fellow Uber driver's recommendation & am very pleased with Marc Dixon's Allstate Insurance office. When I originally signed up, one of the employees made a mistake and didn't add on my rideshare endorsement. Marc quickly fixed the issue and gave me a better quote as well. I also love the cashback rewards program. Any time I have a question or concern, Marc responds promptly via emails or text messages. I would highly recommend this company to others who are seeking auto and/or renter's/homeowners' insurance, especially if they drive rideshare because there are very few insurance agents who offer the coverage. read more

Very accomodating. When we need information or changing our insurance coverage they will provide us with all options available. I will definitely recommend Marc Dixon with Allstate. read more

Hands down, the BEST insurance company and agent EVER! Marc and his crew always has the best customer service, goes above and beyond for my family and always gives us the best rates. read more

Marc is amazing he helped us in a very difficult situation for our Home owners Insurance. He was there every step of the way and even cane out to personally tell us about the product we have. If your looking for a great, friendly, family oriented man look no future he will exceed any expectations you may have. read more

Marc Dixon is an awesome insurance agent at Allstate. He always responds to any request or email very quickly. He also will get you the best deal he can on your coverage. I was able to combine my home and auto insurance to save more money from his suggestion. Truly a good guy and great insurance agent. He even invited me and my wife and a bunch of other customers to see new Star Trek movie the day after it opened in theatres for free. I would definitely recommend sending your business his way. read more

I have Marc as my property insurance agent for my condo rental. He keeps me informed of changes and is mobile where he meets my needs of coverage for my condo. Prior to my renewals of my policies, he meets with me to see if any changes are needed on my policy to either increase/decrease coverage as needed. read more

Marc has always been on it and so is his assistant. I needed a copy of my hurricane insurance and I got it faxed to me within 15 minutes of my request. Now that's service! read more