I just called Arsenal Credit Union with several issues:…read more new online banking usage change of address removal of my deceased husband from my accounts. Kelcie answered my call and patiently and professionally walked me thru each issue. And she was pleasant thru out our conversation. Outstanding representative for the Credit Union.

We have been customers at Arsenal for over 30 years and we have been satisfied with service we have…read morerecieved. Pleasant staff and top notch service

So glad they put a Navy Federal in the STL area. Would love to see more locations around the area…read more This branch is clean and the staff are friendly. There's a rep at a kiosk as soon as you come in the door ready to assist you with getting signed in to speak with the financial services representatives. There are only 3 bank tellers but the lines move quickly. There are two walk-up atms outside. The parking lot is small and easily gets congested. This is a smaller branch so seating inside is limited. I would suggest only brining people in that need to be present.

Wait time was too long need more staff to speed up the service. All the staff were knowledgeable…read moreabout their duties, responsibilities and communication skills. I also notice employees kindness and respect to customers

I have been banking with BOA over 20 years I love this…read morelocation. Bankers here are very friendly and professional.

I've been with BOA for over 10 years. I set up an appointment and took off work. When I get to the…read morebank I am told the person I had the appointment with is on vacation and they tried to call me. NO, they didn't call because when I asked what number did they call, she wasn't even able to tell me the phone number they called. What is the point on making an appointment if you cant fulfill the request. At the end of the day I am current looking at other banks to move too. Their professionalism is off the charts!

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

I have been a customer of Lindell Bank when it was under prior ownership as First Illinois Bank…read more That was over 15 years ago. Even though there aren't many locations in the Metro East, I still conduct business with them due to the "home town" bank relationship lacking with the bigger banks. The flip side-since there aren't many locations, the level of convenience isn't there unfortunately. There isn't a 24 hour customer service line for assistance. I am a long standing customer and for the foreseeable future, will continue to be because of the personalized service provided. The customer service representatives know me by name; I know them by name and I am treated like a family member at Lindell Bank.

This is the perfect example of a local bank that treats its customers right. The management team…read moreis amazing and the tellers are always friendly and welcoming. I enjoy working with this bank, and taking my clients to them. Keep up the good work Central Bank !

Opened a bank account at this location with Sionela. What a horrible experience. My debit cards…read morewere NEVER ordered. I waited and waited with a repeated promise that they were on their way. After a month, I was finally told that she had forgot to order them. Overall just horrid customer service!

My elderly, hard-of-hearing mother does most of her banking here and I've taken her to deal with…read moreher safe deposit box as well as some other more complicated financial dealings. She usually is helped by a lovely young (maybe Hispanic?) woman, but everyone she's come into contact with has been patient and helpful. I usually only see three workers at most here. The place is usually very quiet with very little foot traffic. This site closes a little early for me, at 4 pm, and it is not open on Saturdays.

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.