This place is wonderful. This morning my toddler had dental work completed under general…read moreanesthesia. I was so nervous because he is only 2 years old. I have to report all went well.I really want to focus on customer service in the review. Everytime I've had any contact with the office they are extremely courteous. They make you feel welcomed and they are so very good with children. They really do treat them like family. Special thanks goes to Tommie. She is so sweet and she made my visit really pleasant. It was a room full of kids and the parents but yet Tommie managed to provide individual care and concern. You know the kids are allowed to eat after 12 AM so you can imagine how frustrated these babies were, but she made sure everybody was happy. We checked in at 7:30 and my son was called back at about 9:45. I took him back and they did an xray while I met the anesthesiologist and the dentist who will perform the work. The anesthesiologist gave my son a shot in his arm which made him woozy in about 5 mins that's when I had to lay him on the papoose and leave out the room as the anesthesiologist was about to begin the sedation process. That part was hard for me because my son although he really wasn't alert he was crying and then I cried. Walking back out to the waiting room there was Tommie waiting for me with open arms. The total procedure lasted about 45 mins and then he went into recovery where he stayed another 15. I hope he never has to have another dental procedure again but I do know that if so he will be in great hands!!

I brought my child to this office expecting a welcoming and well-organized environment, especially…read moresince it is a pediatric practice. Unfortunately, my experience was the opposite due to poor management. The manager, Theresa , was noticeably rude and dismissive, which made the visit uncomfortable. There was a lack of clear communication, and the overall flow of the office felt disorganized. Instead of being helpful or patient, management came across as short-tempered and unprofessional, which is concerning in a setting meant for children and families. A dental visit can already be stressful for kids, and the tone set by management did not help at all. I would not recommend this office unless there are significant improvements in how management interacts with parents and handles situations.

Can't relate to the negative reviews here. It's one thing if you get there & then wait a ridiculous…read moreamount of time but it's another when, like I did, received multiple heads up about the wait time PLUS there's an entire sign at the front desk that says wait times might be longer than usual ‍ the front desk ladies were all friendly & smiles & answered any questions I had. KeKe was a star & a gem of a nurse. And the Dr. was great too!

Dr Reese and his associates always made me feel comfortable from the consultation to wisdom teeth…read moresurgery day. God bless them for that because I had never gone through major surgery or sedation before so I was kind of nervous. 12 stars for the team!

The receptionist is very rude to me and my family. Not just that but they made the process of…read moregetting me to Meps so much more difficult. They refused multiple times to give me a letter giving us an estimation of when I'd be getting my braces off. The staff in the back is great but the way they placed my brackets occasionally made it very painful for weeks on end. Often times the brackets would be placed in bad spots to where they broke off because they made contact with each other. Truly a headache...:

If I could give a zero I would, the orthodontist care is piss poor. They don't care about you and…read morethey only want your money. I had my braces on for over 2 years and still didn't fix my teeth, had to get a second opinion and brought it to the orthos attention then she states she noticed and will attempt to fix the issue but I would have to pay $100 months after I've already paid for my braces in full. Will never recommend anyone to come here. They never answer the phone when you call, always having phone issues

I am reviewing this branch on as many sites to get my experience out. They are horrible, and I hope…read moreif you have a young child, that you will consider going somewhere else- it is not worth the risk! They have Horrible Incompetent staff at their Douglasville location!! They strapped my son down to a papoose board for a quick procedure- just removing plaque around the gumline. Well, my son gagged and vomited because the assistant was filling his mouth with water and wasn't sucking it out fast enough(she was clumsy and slow). And here's the kicker- THE DENTIST AND ASSISTANT JUMPED BACK AND LEFT MY SON VOMITING ON THE BOARD. My husband was in the room, and jumped up and flipped him over so he wouldn't choke, after they did NOTHING to help him. Remember, in a papoose board a child cannot move his head. They were letting him choke!! If this doesn't tell you all you need to know, I don't know what will. STAY AWAY for your child's safety!

Absolutely love them. I have been going for several year now. Finally got my husband to start going…read moreto them a few years ago and he loves them as well.

They made a diagnostic error, resulting in my having a very expensive procedure done that insurance…read morerefused to cover. When I complained, they refused to even reply.

Two Words: Don't Go!…read more Horrible customer service with a very high turnover. Entire office needs an HGTV makeover/renovation. They will also double charge you for things you've paid for. Would not recommend this place to my worst enemy.

Don't go here!…read more Having insurance which was accepted here and living close by I decided to give this place a try. I just needed a checkup and cleaning. I made an appointment and showed up on time. I got an exam and was prepared for xrays. They asked me when was the last time I got a panoramic xray. I told them never. They told me insurance will cover one every couple years so I got it. After all this they told me that they had no one available to do the cleaning and I needed to make an appointment to come back! What! I made an appointment for an exam AND a cleaning, how can no one be available. So I made and appointment and went back. I was given a bill showing that I owed $0. Several weeks later I received a bill in the mail showing I owed over $200 after my insurance paid its part. What! I don't think so! I'm almost sure most of it is due to the fact that my insurance did not cover the panoramic xray that they talked me into getting! I'm not paying that bill!

Initially the staff is super friendly. However, they are not 100% transparent with pricing. They do…read moregive you a printed 'treatment plan' for what you need after your exam but they don't explain fully what's needed, for which tooth/teeth, why and the price associated. The other 'issue' is that they don't offer gas for patients that don't like needles for procedures. They are hard to reach by phone. Most times I'm calling back to back or leaving a voicemail. Also, if you have an issue with your bill (which I did), they are not customer service friendly in that regard. The person they have handling the financial aspect of billing works remote in another state. I was told that they had to check with her but didn't know when she would respond to them and/or when she would get to resolving my issue. On that note, if you do go here, ask them to do a pre-authorization to your insurance BEFORE your appointment so they don't overcharge you.

I hate to do reviews like this, however when customer service is horrendous,and no respect for…read moreone's time is given it's a must. Normally I have a pretty decent experience with my visits today was not as such. I had an appointment for 1100, which I always arrive early for any appointment. 1130 comes Noone has said anything to me I approach the front desk to be told give them a few minutes they were cleaning a room for me. I was fine with that, twenty plus minutes still waiting. I finally ask again and it's like deer in the headlights. So I said I'll just reschedule as I have been here for a few minutes shy of a hr and I'm sitting outside waiting. The dentist was aware of the delay,the staff was aware of the delay and nothing was said until I approached the desk to inquire. The kicker was two of the three people who came after 11 were seen before me. This is totally inappropriate, no type of options were given due to the inconvenience.