My son had a consultation with Dr. Reynaldo Reese on June 1 regarding impacted tooth #30. During…read morethe consultation, Dr. Reese reviewed the X-rays taken at his office and explained that the procedure would involve cutting the gum and using a chain to help guide the tooth. I specifically asked whether the procedure was extensive enough to require anesthesia, and he advised that my son should be fine with local anesthesia/laughing gas. At no point during that consultation was I told that my son needed bottom brackets/braces in place before the procedure could be done. After the consultation, I followed the office's instructions, waited for insurance approval, and scheduled the procedure. On the day of the appointment, the front desk staff was very kind and helpful, especially Megan, who assisted with getting us scheduled sooner. However, after my son was taken to the back, laughing gas was started, numbing cream was applied, and I was sent to the waiting room believing the procedure was underway. Shortly after, staff came out and asked whether I knew my son did not have bottom braces. I confirmed that I was aware, as his orthodontist was waiting for his teeth to come in and baby teeth to shed. I was then brought to the back and informed that the procedure could not be done because bottom brackets were needed for the chain to attach. While I understand if that is medically necessary, this should have been clearly explained during the consultation before my child was brought in and prepped for a procedure. When I addressed this with Dr. Reese, he became dismissive instead of acknowledging the oversight. As we were leaving, he stated, "If you don't like it, don't come back." For the owner of the practice to respond that way was extremely unprofessional and disappointing. I requested a refund and my son's records. The overall experience was frustrating, avoidable, and upsetting. The front desk staff was pleasant, but the communication and professionalism from Dr. Reese were unacceptable.

From the owner: We specialize in Oral Surgery and Dental Implants.read more

Today was my first visit, and I'm so glad I made the switch from my previous dental office. From…read morethe moment you walk in, the customer service is 10/10. The facility is spotless and equipped with what seems to be the most modern technology. They really go above and beyond for comfort. Massage chairs, neck pillows, and even a blanket were offered during my visit! I saw Dr. Brian Deas, and he was extremely friendly, professional, and thorough. I also received services I've never experienced before at a dental office, including an oral cancer screening and a detailed new patient video explaining everything that would be covered during my visit. This place is truly a 10/10. I highly recommend!

I went to the office to check to see if they accepted my insurance. Unfortunately, they are not in…read moremy network. The receptionist was awesome and I got a positive vibe from the office.

Dr. Cushman has helped me to fall in love with Dentists again (big smile). She is absolutely…read moreAWESOME and AMAZING !!!! First of all she takes the time to do a thorough exam, she explains everything that she does and her compassion is evident in all of her actions. In addition her office staff Tangie , Aneen , and Deanna are just the best !!! They are so personable, that for the first time in years i don't mind keeping my Dental appt. I highly recommend this Practice, I promise you will be well taken care of !!!

They provide professional orthodontic care and are very personable. Their office is very nice and…read morehas modern equipment & procedures. They are very conscientious about COVID 19 protocols. They take your temperature upon arrival, insist on masks, and have you disinfect your hands.

Great customer service and no wait. Appointment was scheduled for 2:00pm and I was seen by 2:01pm.read more

What a luxurious experience! The experience here is top notch! From hello, it feels like…read morefriendship! They educate, very detailed oriented. Most importantly.. PAINLESS. A lot of dentist are rough, I didn't feel a thing during my deep cleaning. Dr. O'Tisha & her staff get it! Im so glad to be back under their care for my dental health!

Horrible customer service and customer care. Ok my advice is don't bother going here. my records…read moreare also not available even after I had personally signed a release of information form. corporate office just leaves me on hold all day.

Sadly my TWO encounters with this dental office were both unprofessional and unacceptable. The…read morefirst time I went in with an actively infected tooth in excruciating pain. They took X-rays of teeth that were totally unrelated to my visit. Just to over-bill my insurance for all covered X-rays. Then sent me home with otc strength pain meds, no antibiotics and a referral to an endodontist which was 2 weeks out. I ended up in the ER. I decided to give them another try and scheduled my daughter for a routine exam and tooth cleaning and the office staff was so rude I couldnt even get thru the initial conversation. As much as I wanted to support this black owned or operated establishment -I DEFINITELY DO NOT RECOMMEND THIS DENTAL OFFICE.

Best staff ever. You feel like family as soon as you walk in the door. My teeth have never looked…read moreor felt as good as they do now. Very knowledgeable great work at great prices. Highly recommend.

From the owner: We are committed to providing an exceptional level of personal care and state-of-the-art dentistry…read morefor the beautiful smile you want and deserve. Dr. Williams and his staff attend yearly continuing education classes to stay current with the latest dental techniques. The hygienist at Dr. Williams office is a registered dental hygienist certified in the treatment of gum problems. The assistants regularly attend school to update their skills, and the business staff is well-versed in addressing questions about your dental care. "Our mission is simple: to provide you with exceptionally well-trained dental care that will put you at ease. Dental care committed to lifelong oral health." - Dr. Jim Williams

This is the best dental office in douglasville. Office staff is friendly, helpful and…read moreknowledgeable. Care is outstanding. Price is reasonable. So grateful to find a dentist who is willing to treat me as a patient, not just scam my insurance.

The front desk check-in, check-out personnel are friend. The Dental Hygienist, Patti is great…read more She is very thorough and careful answering all thr inquiries I had.

I paid for a root canal and a crown. Because the process is so expensive, and he DOES NOT try to…read moreeven cut you a deal on his prices, I had to wait to go back to get my crown put in, meaning that I had to wear the cap for a while. When I finally got the money to go have my crown put in I was relieved and excited. He never let me look in the mirror as he was putting the crown into my mouth. He DESTROYED my crown, and filed it all the way down to the silver post to make it fit!!!!! Instead of it looking like one of my real teeth, it looks like I went and had a filling done. He knew he was WRONG and knew that he messed up. Instead of owning up to it completely, he said that it was partially my fault and partially his and that he would only pay half of the money to order a new crown. He said I waited too long to come back and that the posts had shifted. He should have told me that when i sat in the chair, re-measured the post, sent the original crown back and ordered one that would fit, rather than FORCING the crown to fit and filing it down to nothing. It's dentists like this who think that they can do whatever they want to do and not have any consequences. Suing him would cost way more than just going to another dentist. Update: As of November 2017- 2 of my other teeth behind this tooth are now broken because he forced this crown in and the pressure from the crown over time has broken two of my teeth.

I have been going to Dr. Daniels for a few years now and it is always a pleasent experience…read more The staff is friendly, upbeat and care. After any procedure other than a cleaning I have recieved a follow upcall from Dr. Daniel himself later the same day. Dr. Daniels always informs me of all my options and lets me make an informed decision on what is urgent, important or just some common practices that I should be doing. I would recomend Dr Daniels to anyone looking for someone that cares about your dental health, comfort and that times are hard.