Thank you so much for Alex he making me 100% satisfied on my beautiful ring…read more Thank you so much,

Oleg is an awesome Jeweler and the prices are unbeatable, service is great as well. I strongly…read morerecommend this Jeweler for your custom designs or purchases of in store items, prices are fair and below market prices.

Decent price on putting rain and winning band very knowledgeable and helpful. had a check in a few…read moreminutes and was. out the door.

Folks are very nice and friendly. Took my wedding band there to be resized. Fantastic job! And, it…read morewasn't very costly at all.

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.

Great service from Taylor! I selected the item I wanted and it was the easiest process ever…read more Beautifully gift wrapped and I was on my way quickly and very satisfied. White Marsh Mall has so many jewelry stores but this is the one you want to patronize. They went above and beyond and I will certainly do business again.

I'm not surprised that Reed's gets so many comments about the great staff. I broke the tiny pin on…read moremy glasses and the little piece was stuck inside the opening. Levin eye care, where I'd bought them, couldn't get it out and suggested a jeweler. They suggested a watch repair service or maybe another optician. Went to 3 jewelers, no way, they said. Tried 2 other opticians, no go. They said it was threaded and couldn't be gotten out. Went to Quick Fix in the mall (watch repair) - they said only a jeweler could fix it and they'd take it to one for me for $49.99 and I could pick it up in a few days if it was fixable (!?). In desperation I tried Reed's, a few stores down from them. At first they couldn't do it either and I told them that I wouldn't be upset if they had to damage it and please try again? He said "I only needed to hear that because this will take a lot of pressure." And they removed it, no damage! And wouldn't charge me a penny. They really are the nicest, warmest people, like they really cared about my little issue. I'm not a salesperson-hugging sort of person but I did. I wish I wore jewelry, they'd have my business just for being great humans. Quick Fix, on the other hand... what a ripoff. I wouldn't touch 'em with a 10 foot pole.

Amazing staff, professional and kind…read more Went to get my watch sized Staff was extremely attentive Super fast transaction

I loved doing business here. Was able to find my Hubby a replacement wedding band as well as a nice…read morewatch. Steve is awesome. They also have great prices on watch battery replacement and just everything. They treat their Customers fair and have gained me as a Customer. Thank you all. Please keep up the great work!

My experience at the location was awesome. Exceeded all my expectations…read more I came to get my ring to be serviced again due to my diamond falling out again. The sales woman and manager were great with me, they could tell that I was beyond upset about my ring. The sales woman took her time with me and she also called customer service for me. So that I can straighten out the issue that I was having with them. The manager even bought me a bottle water. That was totally nice of her.

I would like to say that doing Business with Rick Mize is like sitting down with a close relative…read moreto do a complex deal, He will guide you through every step of the process of buying any high quality gem. He only sells High Class, High Quality Jewels and through special purchase plans within Kay Jewelers, you can buy just about any piece in an affordable fashion and be proud of what you bought and not feel the anxiety of overspending. He also has great insight in designing custom jewelry, so if you can think it, his staff can reproduce anything to your specifications. I can honestly state that to do a deal on a high end purchase with Rick Mize makes you feel all warm and welcome. Honesty and Integrity is what they deal in, so stop by Kay Jewelers at East Point Mall in Baltimore MD and get a Deal, Rick and His Staff are waiting for you. Paul T Wielebinski, M.D,

Bought wedding bands here in April. Went in to get it resized for the first time and was told I…read morewould be charged $250. Was also told there is NO first time resizing. Manager was incredibly rude. Will NEVER shop here again.

Well First and foremost This store is newly remodeled and it's absolutely beautiful…read more My husband and I had such professional service at this store we came back to the best sales woman Heidi Hahn Battle. My birthday and mother's day fell on the same day so hubby was honoring me with the most beautiful emerald Diamond ring ever. This is our go to place, we highly recommend the store in White Marsh, and absolutely ask for Heidi. Thank you so much Heidi, you know your jewelry and your pick of this gorgeous ring was right on, The Ponders

This was my 2nd time stopping here in a anout a month time span. Today we stopped here searching…read morefor wedding bands, and to catch a deal. The staff wereVery friendly. I forgot the name of the lady who helped us(short petite lady w wavy hair) will def go back and recommend them highly

My boyfriend and I have been all over to many different jewelry stores and this place is by FAR the…read morebest experience we have ever had. The store is clean, the staff is wonderful, the customer service is excellent and the selection is awesome. Jeff is by far the best jewelry sales man I have ever met and we will becoming back for years to come. Amazing place. Thank you Littman!