I went to Poptronics on Harford Road and was honestly very impressed. From the moment I walked in,…read morethe professionalism stood out. The customer service was top tier--everything was explained clearly, they gave me multiple options, and made sure I understood exactly how the system worked before moving forward. No pressure, no confusion, just straight transparency. I had an automatic remote starter installed, and it was fully installed and ready to go within an hour. That alone deserves respect. The work was clean, efficient, and done right. The shop itself is clean and well-organized, and you can tell they operate with integrity. They take pride in their work and it shows. If you're looking for quality installation, honest service, and a team that actually knows what they're doing, Poptronics is the place to go. Highly recommend.

This place is nothing short of awesome . The kia boys tried to steal my sons car from in front…read moreof his home thanks goodness for the updates that kia provided which was successful in preventing the theft. Poptronics did an excellent job with the installing of my sons security system. I did notice after dark fell that there was no security indicator light that flashes just for extra security and another layer of theft deterrent. When i called back up to the shop they were more than happy for my son to bring the car back in to have the light placed in the car which again they did a seamless and excellent job.

I took tv that did not have picture but did have sound.I took it in paid 45 deposit for him to look…read moreat it. He called later that day saying it would cost 228 minus the 45 leaving me with a balance of 183. He called a few days later saying it was fixed. I came in to pick up tv. He didn't offer to show me it worked I figured he has been in business for so long took my tv home ( if I just would have plugged the tv in whole I was there ) . so I get it home the tv did the same thing . I took the tv back the next day he waited about a week and called me and said he would give me 100 back because he can't fix the tv. When I arrived he was rude, loud and advised me to take him to court for the rest of my money. So believe nothing his website says customer service was non existent and 90 day warranty was a complete joke. Enter at you own risk

Owner was very rude after not fixing tv as he said he would and could. Refused to refund money or…read moreadhere to the 90 day warranty. Do not get your electronics fixed here. The owner is very nasty and obviously doesn't care about repeat business. I wouldn't trust him with a clock radio.

Very friendly and nice staff with reasonable prices on the items I was looking to purchase.read more

Fiancé and I tried to sell an electric guitar, camera, kindle and speaker and they tried giving him…read more$50 for a 200 guitar, said my canon camera was "too old" and didn't take Amazon products for the kindle and don't want the speaker which is a good brand as well. Wish George was there because he is the only good and actually fair one at that place!

Came in to return a laptop from another store. Was told it would cost me to get someone in the shop…read moreto reset it, so I did it on my own. The very nice woman who was at the cash register plugged up the laptop and let me reset it, which took a while. The Man at the door watched my laptop while I went to use the bathroom and then walked around because the reset was taking a while. The woman at the computer section was very nice and patient, answering my questions while I looked for a nother laptop. I ended up exchanging laptops, and the whole process was seemless. Kudos to the 3 employees that helped me today, they took off a lot of my stress!

I rarely leave reviews, but my recent experience at Best Buy was so unprofessional that it deserves…read moreto be called out. The lack of customer service skills, accountability, and basic consistency with their own published policies was honestly unbelievable. The employees I interacted with seemed more focused on shutting down questions than actually helping. Instead of listening or trying to resolve the issue, they spoke over me, dismissed what was on the website, and then proceeded to invent policies on the spot -- policies that directly contradicted what BestBuy.com clearly states. When I pulled up the information on their website and showed it to them, they still insisted on their "in-store policy," but couldn't point to anything written, official, or even logical. It felt like they were improvising excuses instead of providing service. That's not professionalism -- that's laziness and a complete lack of training. If Best Buy expects customers to take their brand seriously, the very least they could do is ensure their staff follows the same rules listed on their own website. Right now, it feels like you get a different story depending on which associate you talk to and what mood they're in.

Stan and Billy are the best!!!!…read more They have turned down more work on my vehicles than they have provided. Rather than selling me products and doing installs that really wouldn't work correctly for my vehicles, they did the right thing and politely explained why they wouldn't do the installs. The installs that they actually did do, were top notch. GREAT CUSTOMER SERVICE!!! It is obvious that they are way more interested in maintaining their reputation than making a quick sale.

Outstanding service. I had an issue with my existing sound system in my car that another shop…read morecouldn't fix after several visits . Jimmy went through different scenarios and set up an appointment with Stan. Stan diagnosed the problem very quickly and repaired, along with fixing other things he saw. These guys are definitely not parts replacers, they are the real deal. Save time and money, give these guys a visit.

Yo this game stop is the best man this place is my childhood I love it so much the service there is…read morejust so wonderful I really enjoy this place alot

On Christmas eve, walking up to the door of this Gamestop, I think to myself, "I'm lame, there is…read moreno way they are going to have what I need...and its going to be a zoo!" Gamestop turned holliday shopping out! In line I was given a number and asked what I needed, the kind young lady then told me my items would be waiting at the couter for me. Upon arriving at the counter Kevin (who full on inspired me with his amazing attitude and customer service) pulled a Jordan on me and let me know that, if I wanted, I could get the same system with a $40 game preinstalled! It was amazing. I was in and out of a packed store in ten minutes.

Installation was seamless. Happy with their service. I would recommend their service.read more

Buyer Beware Our…read moreexperience with The Big Screen Store and its President, Jason Brager, was extremely disappointing. We purchased two Parker House "Parker Living" genuine leather chairs, and one arrived with puckering leather on the arm. Despite repeated requests, Mr. Brager refused to send anyone to inspect the chair, replace it, or offer a refund. His communication was combative and unprofessional throughout the process. Only after several days of continuous emails and filing a dispute with our credit card company were we able to secure a full refund. I also reached out to the furniture manufacturer, and they confirmed that it is not the quality that should be expected. Be aware that this company is not customer-friendly. Their approach seems to be to wear customers down and keep as much of your money as possible. Mr. Brager even stated that used floor models are the "barometer" for new furniture quality--meaning if you see flaws in a used floor model, you should expect the same flaws in your brand new purchase. We would never do business here again, which is unfortunate since we were long-term customers purchasing more than 6 high-end televisions and a leather Palliser sofa before this experience. Found this same brand/color chair at Homegoods for $399.99 without any damage, which is more than $100 less based on their "sale" price plus delivery! Jason B. - we already took our business elsewhere to buy new chairs and a TV this week. Thanks for the advice! Do you think the two pictures of the chair I got look like the pictures in The Big Screen Store email?

He was amazing. He came to my place, got my laptop working super quick. He knew exactly what he was…read moredoing. He was fair with his pricing. If I ever have another issue this is who I am going to call. I'm a flight attendant so his fast and efficient service was exactly what I needed.

Thank you for the assistance with IT issues that solved all of my security concerns and problems…read morewith Microsoft account.

If I could give no stars I would. Customer service sucks. Workers are rude and lazy never answers…read morephone. During work hours doors are always locked for an hour or two honestly manager has to do something about it

Worst experience of my life! Sent me out the door with phones that did not work because he didn't…read moreactivate them correctly.. then refused to fix them or give me a refund was completely rude and disrespectful

this store is horrible no one on the floor everyone in the back until 50 people come in then 1 dude…read moreasking who came in first so he can sign you in and 2 people trying to help what do you know 40 mins on a third person comes from the back and guess what they don't know their job and said the call center sends us there because they don know their job and when all in all I called the call center back boy they were pissed cause all she had to do was check my Identity and call the call center and tell them my PIN code and I'm verified not them they said i had to go back home and call the call center cause only they can give me a PIN code what do you know I go to a corporate office on pratt Stret and they lied low and behold the call center was right and they were wrong 4 employees and none of them knew procedures or knew to call the call center for an understanding of procedures to resolve problems 4 people and none of them could check identification and call call center with my pin to solve a simple identity problem smh

The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.