I was completely amazed at how quickly I could get my vehicle in for some exhaust repair!…read moreOn the same day, I was in/out, in an hour and half at appointment time. It was friendly, and I believe I got good service, and I will definitely go back there again !! All and I felt the prices were very good !!

Service has not been the same conscientious and trustworthy service as it was six months ago when…read moreDoug the heart and business manager retired. I used to trust them but no longer. Going somewhere else now

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

So went in for 30k service and to have the DC outlet checked. Confirmed the outlet was…read moreunderwarranty. When the vehicle was ready. The informed me it was not covered under warranty because of "debrie" "later confirmed was rust and wiping it out with a cloth fixed the problem". Manager Joe "did not give his last name" who was extremely condescending the entire time. Insisted it was not rust. Did take cover the cost of the diagnostic. Main issue is I was not told before hand that if it was not covered under warranty I would be charged over 200$ for a diagnostic. This is something I would think is extremely important to cover before performing the service.Especially when the customer specifically asks if the service would be covered under the warranty. I have p t s d. And manager Joe's condescending tone and words.\nWere extremely aggravating and a common trigger for veterans with p t s d. Young lady at the counter was extremely professional.The entire time and I think her for actually being a professional even though the example given by her boss is exactly the opposite of that. At a 3.5 rating, this service station is already low.And I understand why.

Always good service, friendly staff, fair prices…read more Cookies,coffee and popcorn a nice bonus! Thank you and keep up the good work!

Extremely knowledgeable with many foreign cars. I take my Mercedes there. Trustworthy. I also like…read morehow they have a dedicated person answering the phone and making appointments. Super nice!! I hate shops where you are "annoying" the mechanics when they have to get phone. Highly recommend

The first time I went to them was for an underbody coating for my Lexus. Service seemed ok until I…read moredid my oil change and noticed the underbody coating overspray all over the engine. I thought it was an oil leak until I wiped it down. They didn't bother to tape up areas that didn't need the undercoating. I recently took my truck to get an alignment there. I explained the front wheels with a positive camber setting and asked for them to correct it. They called me twice and I explained that was what I wanted corrected along with the toe settings. I pick up the truck and the camber settings weren't corrected and was advised some trucks can't be adjusted. Mind you, I just replaced the front and rear shocks on the truck myself the prior week so I know where the camber adjustments are. I drove the truck for two days and called them back and explained the issue wasn't resolved and explained that just because the settings show green and within the tolerances, doesn't mean it's ok. Seems they entered in alignment data close enough to where the tolerances would be green just to finish the job early and still get the flat rate. They didn't seem to want to correct the camber so I just said thank you and I will find someone else to fix the problem. Nice job guys! I won't be returning for further services nor will I be recommending your services to others.

Mike was a great guy and fixed my tire issue extremely fast. I will recommend his shop to others!read more

My sisters and I were heading up north for the weekend and experienced car trouble on the way…read more Mike, at Second Street Auto was so kind to help us right away. He answered our questions, gave us advice, and ultimately got us back home safely. Very thankful for his help and the great service!

Great people to work with, they really try to help get the parts and products that will help. They…read moredon't try to sell you a bunch of extra things to just make a sale.

They will go above and beyond to find the products that you might need. They are very honest and…read moreoffer prices that are comparable to many of the bigger places. If they cannot get a part or product they will try to find places that might have it. Give them a call before driving to other places is best advice. As they might save you a few dollars

Always prompt and tells you what to expect and how much it will be! owners are super nice and got…read moregreat back you when you have any question.

Me experience at Ron's auto was excellent. We were in a bind and needed my daughter's AC looked at…read moreright away before she left town. Chris was able to help us and squeak us in the very same day. He did a great job, had it up in running in no time. Every time we go to Ron's Auto the service is exceptional and timely and at a fair price. We will use their service again for sure.

Spent $30,000 on a vehicle Returned the dealer plates they…read moreforgot to take off the vehicle and drove over an hour away to return them on my time and gas money and I called and asked if they forgot to give me a coupon for an oil change and the pretty much told me to pound sand Thanks Ryan

I purchased a truck this past Saturday from them. I had a lot of hours logged between driving from…read moretown to town to different dealerships and all the time invested into research online. I worked with a sales rep named Austin Lamb. He was extremely knowledgeable and knew the ins and outs of the truck I bought. I definitely have no complaints about price as pricing is difficult with vehicles. Different dealerships have different amounts of money wrapped up in seemingly the same vehicle, mostly when we're talking used vehicles. Looking at the numbers of all my interests, I saved about $6500 dollars compared to other places. I'm not saying anyone would have this same savings, but that was my experience. I almost paid 2.7K more the day before for the same truck but with a 5 1/2 foot bed compared to 6 1/2 bed I ultimately purchased and really wanted. I can't think of anything that went slightly off to give them less than a 5 star rating for my first experience at this dealership.