I was completely amazed at how quickly I could get my vehicle in for some exhaust repair!…read moreOn the same day, I was in/out, in an hour and half at appointment time. It was friendly, and I believe I got good service, and I will definitely go back there again !! All and I felt the prices were very good !!

Service has not been the same conscientious and trustworthy service as it was six months ago when…read moreDoug the heart and business manager retired. I used to trust them but no longer. Going somewhere else now

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

Dave and his crew have always been reasonable and accommodating…read more I have never had a complaint.

If I could give less than one star I would…read more We took our car here last month to have what we thought was the alternator replaced. It turned out it was the battery needing to be replaced. They called and tried to push more services on top of what was already being done and when we declined those they continued to push. Well we got the car back and it was quite obvious that they did not test drive the car to make sure it was ok because as we were driving it, it began to stall out every time we slowed down/stopped. As we are a limited budget family we could not have this "new issues" worked on until this month and so took it to our regular mechanic to have it fixed and turns out this place left a vacuum hose disconnected and that was causing the stalling. So we ended up having to pay $125 to fix their incompetence. Honestly they should be responsible for that $125 that we had to pay. DO NOT GO TO THIS PLACE EVER TO HAVE YOUR VEHICLE WORKED ON. If you do not buy into everything they want you to have done they will mess up your car so you have no choice but to pay more money to have things fixed.

They were so responsive to a last minute request for service. Here for one week from California and…read morehad car issues with my moms car. Most shops were booked out weeks and they listened to my issue and said have the vehicle towed and we can take a look. The next morning they communicated right away and by noon they had identified the issue and provided an update and repaired the car issue by 1:00 pm and picked up by 2:00. So thankful for their attentive communications and quick turn around. I would highly recommend them for you auto repair needs!

Without a doubt, the most clearly operated, professionally run auto shop in the area. Do not…read morehesitate. This is THE place to go for service.

I've always had really good service here and they do a good job of telling me when I don't need to…read moredo extra services. The few times that I have try to DIY it with my family, I've regretted it because it ended up costing me more in the long run due to lower quality skills that carried consequences. Lesson learned? Sometimes it's worth it to pay a little bit extra for a professional to handle it.

Really came through for us,when the problem with our vehicle turned out to be more complicated that…read moreexpected. They were ablevto get things back to normal in a reasonable time, and went above and beyond as far as customer service.