A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

This branch opened up not to long ago off of the Idlewild Rd exit and 485. The bank manager is…read moresuper friendly and all the employees are pleasant and helpful for whatever your banking needs. The parking lot is small, but never full and there is a drive thru (like all bank branches). The inside is well kept (fairly new) and efficient. My two biggest gripes about this branch is 1) the parking lot. It's not very easy to get in and out of the bank except when you are coming from 485. If you are headed toward 485 on Idlewild, you will have to make an early left at the stop light and then weave your way through the parking lot to get to the bank due to all the one ways and curbs. 2) hours - the banking hours for this branch start at 9am. Not very convenient if you have a ton of errands to do, but since the branch is kinda "out there" it sort of makes sense, but not really.

I am so glad this branch is open again. Although, not full-time staffed as before, I always get a…read moresmiling face and greeting and they have sorted my complicated transactions more than once. A great group of people at this branch.

Through a series of bank acquisitions over 40+ years I've wound up with WFB. Most of their staff…read moreis great once you get the chance to personally interact with them. Have to make an appointment days ahead to speak to a banker, used to be able to just walk in and meet somebody within 5-10 minutes. Now they're closing 2 of the 3 branches closest to me plus a drive-up location. Might as well go with an online bank that gives better savings rate. To top it off I recently had a certificate mature, bank did not notify me at all before the maturity date so they rolled it over to another CD at a cheap rate and didn't say a word about it. When I caught it and met with a banker I was told WFB would waive the penalty for early withdrawal if I chose to invest that money elsewhere since they failed to notify me. For unknown reasons the transaction could not be concluded right then so I returned (with an appointment) the next day. That banker wouldn't even make eye contact with me when entering the branch and the branch manager came to me & says "lets talk in my office" then proceeded to firmly inform me that WFB would NOT waive the penalty and if I chose to withdraw I would take about a $350 hit. WFB calls this "courtesy", I call it "bad faith" if not outright lying. I'm looking around, my days there are numbered. I like my investment advisor there a lot but...

Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so…read morepolite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!

I was a business customer of this bank for 10 years. I have never been so disrespected or belittled…read moreby a company or its employees before in my life as I was today. They can not fulfill a simple banking request correctly and then want to belittle me and act like I'm crazy for being frustrated with the continuous incompetency I experience with employees at this branch and others in the area. I am taking my business elsewhere and seriously recommend all other businesses and individuals do the same. Matthew Lee and Bianca are particularly rude, despite their incompetence.

My review has to be at least 85 characters. Worst bank I have dealt with in my 73 years.read more

Very friendly staff and a very clean workspace. The ATM has never failed me once. This is also…read morewhere we were able to get approved with an amazing deal for our first home

Rude I stood n line two tellers were open, one finished up with hurt Customer then I was waiting to…read morebe called next she looked at me and never said a word.the drive thru looked at me then her then came over and he said ma can I help you .. then I walked to him I only had a question, then she looked at me and called the other couple up .. now I'm gonna pull the race card. But, I was n North Carolina and the only black n the bank . You use how you want to!!

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

Horrible bank useless fees poor service I wish I could give them 0 stars. Not this bank location…read morejust the bank in general is awful

I really wish it was possible to give less than one star. This is not my personal bank. It is my…read morehusband's. However we have a joint loan with them. I called today before 4:00 pm. Was told someone would get back to me. At 4:30 I called again and was sent to the automated system which said they were too busy and politely hung up on me. Ps. Their hours are until 5:00. No one called me back. I called the customer service line for a manager. 1st call. Girl immediately hung up. Second I was told they would place me on hold. Sat there for thirty minutes until I hung up. I would keep my money under a rock before dealing with this Mickey Mouse operation. And yes. I am with Bank of America for probably 25 years now and never had issues like this. This bank is the absolute worst!

I rarely leave reviews, but my experience with Truliant has been incredibly frustrating. My account…read morewas closed for inactivity without proper notice, and after spending hours on the phone, I still have to return to the branch in person just to resolve issues involving checks that were issued incorrectly, later canceled, and ultimately resulted in a bounced check. Despite the error being on the bank's side, there has been very little urgency or willingness from management to make the situation easy to correct. On top of that, they mishandled an auto loan that had already been paid off, continued accepting payments afterward by depositing them into savings, and negatively impacted my credit in the process. The lack of communication, accountability, and customer service has been extremely disappointing. Based on my experience, if you are considering banking with Truliant, you may want to carefully explore other options as well.

I banked with Truliant for about 2-3 years, rarely using the account as it was my local source for…read morecash, deposits, etc. Their local branches are excellent, helpful and wonderful to deal with. It could be a great bank...until you need their support. In December they alerted me to a fraudulent purchase for just under $1000. I called, confirmed it was not me and they provisionally added the credit back to my account. I provided all the information I could to backup that I did not make the purchase. In February, they removed the provisional credit and stated "no error occurred" placing the blame on me and removing $1000 from my account. I worked with their fraud team to no avail and even contacted their Sr. Management Team which placed the blame on Visa's fraud department. They had a chance to make this right and failed on multiple occasions. Never again Truliant, you failed me and I'm out $1000. Do yourself a favor and avoid this bank at all costs.

I really like PNC bank. I've been with them for years, coming from PA. I never have to go to the…read morebank since I do most of it online. But if I do I really do not like this branch. An appointment is always needed. There are a greeter that works there, a teller and a manager. It's kind of frustrating because even though they do not look like they are busy and appointment is required. Also I tried to make a deposit thru the drive-in window. Dropped my deposit into the bank canister and no one came to the window, either to greet me or to acknowledge that they were even there. I ended up parking, had an infant with me, got her out and went in. The teller was busy talking with someone and had the deposit receipt in her hand. Defeats the whole purpose of drive in! The workers are nice here but I find the whole process not very efficient and frustrating. I'm sure it's all PNC banks and not just this one.

Very nice staff and helped me through cashing a check that was turned down at another locationread more