I've been a member here since I was a teenager, and I can't say enough good things. The workers at…read morethis branch are so incredibly kind and helpful. They make us feel like family when we walk in the door. This is truly the nicest group of people you'll meet. It's such a better experience than other banks I've been in.

I have been a member here for two years almost. I've never had a long wait I've never had any…read moreissues. Even when I didn't come to the bank or attend my account for over one year. I thought they would disenroll me you're close my account due to non-activity and they kept me up and running from the day that I open the account. All I get is walk up to the teller show my ID and they gave me my member number and sent me on my way. And associate help me log back in online and reset my password. This location is much much better than the one on Youngerman Circle I can't handle that place.

This place is a joke... Do yourself a favor and go to another branch or bank for service. Since…read moreCaroline and Diane have retired and the longtime branch manager left, there is absolutely no one that knows anything about the banking business. I've been asked to call back, come back... The tellers and customer service people are not trained to know anything except run a deposit. It's very disappointing. This used to be the best bank in Jacksonville!

We've had excellent experiences with the Bank of the Ozarks. They are in a new location in…read moreMandarin. The staff here is always extremely friendly and helpful. We like this Bank and recommended to others. We wish they would open a Downtown Branch. Period.

Communication with the customer! Detailing fully what needs to be done to resolve an osdue.read more

Update in response to Community First: I did call in today 8/11 to try and speak to a manager, as I…read moreSTILL had no one call me after Saturday. I spoke to Jennifer on the express team, who huffed as if I was ruining her day when I asked to speak to a manager. Unbelievable! I wasn't rude or anything but she clearly had an attitude. Then proceeded to tell me that all the managers were tied up in a meeting. Really Jennifer? All the managers at Community First were tied up in a meeting? Cue the circus music. Thanks for your counter offer, looks like I dodged a bullet doing business with CF! I was denied an initially approved loan of $45k with a high income and great credit. After trying to call into a local branch to inquire about an auto loan application (docs needed and time it would take to complete and get a decision), I could only get in touch with the corporate headquarters. They pushed me to complete the application over the phone versus in branch which I did to save time. I completed the application over the phone on Wednesday morning. They said I should hear back by end of day. I didn't. I called back the next morning and they said "great, you're approved for the $45k!" They just needed some additional documents which was just supposed to be due diligence, 2 years tax returns. No problem, I uploaded this by early afternoon Thursday. They said they would be in touch shortly. No response Thursday or even Friday morning. I had to call back and see what the hold up was, to which they said the application was still pending and under review. They were going to reach out to their underwriting department and see if they could speed it up and I should have the final decision by end of day. They close at 7. I called at 6:45 as I still hadn't received a callback or any update on my loan. I've been getting ready to go car shopping all week! They said it still was in review but I could call an express team the next morning. I call back in the morning and they say "oh yes, the underwriters have a counter offer of $30k". I'm shocked!! $30k after getting approved for $45k? They tried to say it was because of the average income over 2 years, but whoever is doing the underwriting clearly doesn't understand 1040 tax returns or self-employed. The goal isn't to try and show the highest income possible (so you can be taxed on that number) but rather any deduction that is used for business should be deducted from the total income. However, the gross income before taxes clearly show a high income, or true income rather in this case and personal income is net of all eligible deductions. Absolutely unacceptable. And then to make it worse, they left my application as pending while they went home for the weekend and I'd have to *hopefully* wait to hear about the results on Monday as no one had called me to update me about the process. I'm ashamed of what community first has become. Vystar has been the worst as they've shown in the past few years but unfortunately, it looks like the service that set Community First apart from the competition is no more. I'm glad I never ended up opening a business account here and definitely never will. That's another thing I just realized: in my previous car purchase, the dealership needed to see my bank statements with a total figure. I was with Vystar at the time and they needed me to come in multiple times for them add up my total deposits for 3 months BY HAND because their online banking didn't have a simple Total deposits or withdrawals metric for statements. I had gone to CF to see if they did and they also didn't have this simple function. To the underwriting team at CF, to your counter offer, I say you need to get more training and do better at your job.

In April I finally left Vystar after all their issues and came back to Wells Fargo Bank and could…read morenot be more pleased. Not only are my accounts up to date and correct, but the service at this branch has been great the couple of times I've had to go inside. I go through the drive-thru ATM more often than not to make deposits and withdrawals; and let me tell you that the ATMs at Wells Fargo blow Vystar's out the water. Also I didn't think anything of it, but Wells Fargo deposited a $300 bonus into my checking account for opening up a new account with them. Bonus!

Wells Fargo had more rules than the other bank I have. They make it difficult to do business with…read morethem.

Really amazing friendly and helpful staff, nice to see that type of banking in the day and age…read more I have been going to this location during the pandemic, first thru the drive thru then later in the lobby when they were allowed to open. It is a super clean location and service is Uber friendly. Not accessible by Hodges, but easy to find from the Target parking lot.

After buying out CharterBank and being told they have sold again-3 changes in a year? I'm done…read more I opened this account in Alabama so that my daughter in college and I can get her money in an emergency. We had zero problems with CharterBank. But nothing except issues since. I will close my account today and she and I will stick to the larger, well known banks from now on. Don't recommend this bank. Run away....

I love this branch! One it's close to my home and so easy to…read moreaccess, I shop in the area often. The customer service is great everyone is so friendly and knowledgeable. If you have a problem they are quick to help you resolve it. If you live or work in the area and have an account with this bank you really should try this branch!

As a Realtor, I work closely with a lot of lenders. Unfortunately my experience with Sean Gates…read morewas less than optimal. No communication WHATSOEVER even his phone number on the preapproval letter was wrong. Unfortunately plenty of opportunity for improvement.

The location was not that hard to find…read more It is located on the 1st floor. There is an eatery called Spoony's Cafe right beside it. There is a 24-Hour ATM outside as well. Plenty of parking space and it is very spacious.

WOW! This has to be one of the most unprofessional businesses I've come across…read more My sister walked in to open an account with a large amount to be wired from a home sale. She has limitations on comprehension of social and business dealings and suffers from severe anxiety. I help her in her affairs. She was brave enough to go into this Jacksonville, FL southside location, and was humiliated and denied an account because she could not express her needs. She was dismissed and told she was a scammer. She dialed me on the phone to assist and the representative was yelling at her to hang up the phone. I requested a local branch manager and a corporate manager call, me and no one returned my call. I sent an email to the CEO, Brent Lister and nothing. I called the branch manager Cori VanArsdale and finally got a call back. I explained the situation and was told she would get back to me. She has not! I really question if they have a bad apple in the rep that my sister encountered, or if this is a trickle down from management. As a past retired business owner my reputation in my industry was of great importance. Can you please all people? Certainly not. But there are consequences for action and in business, wrongs need to be made right. A simple apology and concern goes a long way. Train your people or get them out of servicing the public. Treat people with disabilities with some level of compassion.

This bank has easy access with good parking, nice efficient staff and a great business model. My…read morebest discovery since moving to Jacksonville.

I closed my long term account and mov d to Regions. My former bank had employees ..and not just TV…read morescreens to talk to ...but they only had one teller for whoever was there. Regions has real people who greet you when you walk in the door and they go out of there way to give you great service and to answer any questions you have.