Sister completed a check deposit at the drive through. Then asked for 2 tens for a 20. Teller…read morecopped an attitude. Sister is disabled....asked to withdrawal $... Teller wouldn't do this and told Smsister to go to the ATM. It was a cold and wet day. Pure discrimination by Welks Fargo/Teller. She went through the drive through for safety and self care .

I have had checking and saving accounts at Waynesville Branch of Wells Fargo for many years. Today…read moreI noticed that the interest paid on my "Platinum" Saving Account had dropped from $188.64 per month to $11.35. I went by the bank to ask why the interest had dropped by a factor of almost 17 and was told that Wells Fargo had decided to cut my rate. On this coming Monday I will be drawing all of our money OUT of Wells Fargo. I will never trust this bank again.

I have beanked at Hometrust in Waynesville for 16 years and I have always been treated great. Their…read morestaff is very accomodating when I need something and everyone I have met there is kind and always read to help. They will be my banking choice as long as I live in the area. Whether I need a notary or a special request for cash or credit, my bank is there. I appreciate that so much. Thanks Hometrust.

I've used this bank for five years now, and frankly I'm not sure why I haven't moved my money…read moresomewhere else. I'm not impressed with most of the staff, the two or three employees that have treated me well and did their jobs competently, soon moved on to other banks. This bank does offer most of the amenities that all banks offer now, but nothing unique. Most of their incentives are geared toward you bringing on new customers for them.

We banked with Mountain Credit Union (Fletcher office) for over 30 years, but that ended the day…read moreone of the tellers at the Waynesville branch called my husband a "dumb a$$" on the phone. He was "conveniently" disconnected immediately after that remark. Then she called back and had the nerve to deny ever calling him that. He had her on speaker phone and I heard her call him that name as well. We will not give our business to a bank that treats their customers that way!! We happily went to TD Bank the very next day.

This bank is comically bad. My card got compromised. When I asked for the payments to stop coming…read moreout, they said they couldn't do it. They essentially protected the person who stole my card info instead of me, the account holder. Eventually the fraud center stepped in and locked my account and started the process of sending me my new card. It took them 20 days to put my new card in the mail on top of the extra days for my card to arrive. I told them 10-14 business days is misleading, especially when I've had no access to my money. When asked if there was anyone I could talk to about the very poorly handled situation, I was told no. Please save yourself the trouble and do not bank with them.

Opening up at 9am is not convenient for most business customers. The store where I work opens at…read more9am and I have to be there when it opens. I went to the drive-through at 8:30am the other morning, not aware of the "9am rule". There were at least three employees standing by the window. One of them told me that I should "roll up my window because it's cold outside and I had another half-hour to wait.". I just wanted to make a straight deposit, but no one cared. I'm going to look into the new credit union on Russ Avenue near Soco Road. Maybe they value business customers.

Sorry to say but this bank doesn't qualify as a "Home Town Bank". All decisions and loans are made…read morefrom a corporate office by an inexperienced person. My home loan in 2010 was handled professionally by them and so when I needed a home equity loan and they were promoting 2% special rate I went to them. Three months later they still haven't made a decision. I have provided information they requested, some of it twice. Very poor communication. They verified my net worth, value of my home exceeds what I am asking for and still waiting for a response. Save yourself this aggravation. Go elsewhere.