I am giving 1 star for lack of a return call...poor customer service response! I called to request repairs for my jacuzzi pump and another issue associated with same. A call back would have been nice even if to say they were too busy or do not provide such services. read more

We love Karlo! Thankful for his help and wouldn't hesitate to send others his way! We had to do an acid wash when we moved into our house and he's kept the pool sparkling since then read more

With our pool just completed construction, we were informed quite late in the process that we would need a pool guy on day 1 for a pool start up. Who knew water in pools needed to be started up too :-), which apparently is a week long process to ensure the chemical balance needed for healthy water and pool longevity. We called several pool maintenance company's and Karlo's company and he stood out from all whom we spoke to. Right from the first call, he was educated us on the start up process, what it would take and what to expect. He showed up on time, promptly when needed on day 0 when the pool was prepped and water was needed to be filled. He not only did his work but explained the whole process, taught us about the different chemicals and the different tests that were needed, always educating us on the process rather than just doing it. He showed up promptly every day of the whole start up process and ensured that the pool was filled, water height correct, equipment set and working, explained the parts of the pool. He educated us on water chemistry and pool maintenance at each step of the way. Karlo now maintains our pool, his pool service uniquely comes with an underwater vacuum to ensure the pool floor is always clean. He is good friends with both our large dogs who took an immediate liking to him and is one of the very few people that can go with no one at home, into our backyard to the pool with both the dogs who enjoy his company. I would highly recommend Karlo and his pool services, surely one of the best around. read more

First Class Pool Service - Pool at day 15 - Pool Cleaners Near Me

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We hired Karlo and First Class Pool Service back in October of last year and we have been 100% satisfied with the services provided. From being punctual to helpful, responsive to any questions or needs, Karlo has exceeded our expectations. Having Karlo and First Class Pool Service has made being a first-time pool owner a breeze. Hands down would recommend Karlo and First Class Pool Service to anyone in need of a reliable pool guy! read more

I called Karlo after reading the 5 star reviews on Yelp. He seemed to know what he was doing, and was professional for the most part. Our previous pool guy was old school and was having issues getting our PH levels correct. There was always a white acid line around our brand new tile. Karlo assured me that he would correct the PH and get rid of the line without it coming back. I hired him and he cleaned our pool for several months. The acid line would go away the one day of the week that he cleaned our pool, but would come right back the next day (it wasn't a huge deal since the rest of the pool seemed to stay clean). Now, on to the part that earned him 1 star (would be zero if possible). We had a few rust spots coming through our brand new pebble tech (from previous rebar that was not removed by the company who installed the pebble tech, but it was apparently not covered under their warranty since it was existing). Karlo said he wanted to drain the pool to take care of a few issues with the water, and would sand off and "fix" the rust, while the pool was drained. Since the spots had been sanded off 2 other times, my husband asked Karlo if he thought putting a little apoxy over the areas where the rust was, would help it from coming back. Karlo said he had never done it, but would give it a shot. We were out of town when this took place and we came home to 3 areas that stood out horribly worse than the rust. One of which was the size of a grapefruit and dark yellow. The second area, he had clearly dripped/spilled the epoxy in two other spots under where the actual rust was, and those were dark gray. The third spot was the size of a golf ball and a white color. All on top of our sparkly blue pebble tech and abalogne shell. We also noticed that our pool sweep was not working, even though it was on. My husband jumped in and found sand paper sucked up in to the sweep, blocking it from sucking or moving. Thank goodness that wasn't ruined also. When I brought this to Karlo's attention, he said he knew and would come back to fix it all. He tried a second time, with a new tool he bought, but nothing worked. I went outside to discuss it with him and he told me I needed to call the company that installed the pebble tech, to fix it. I was very calm and asked him why I would need to call them, when he was the one who ruined our pool. He proceeded to pick up his equipment and said that he felt threatened and we needed to part ways! I asked him how he could leave us with our pool ruined and worse than before he tried to "fix"it. I texted him the next morning, and never received a response! Horrible customer service and now we are left with a damaged pool, trying to find someone to repair his mistakes. I am still in shock! read more

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Carlo is the best! My pool filter was broken and he came and fixed everything as fast as he could because we had a birthday party coming up. He knew exactly what was wrong with the pool! Amazing clean service. The water is sparkling. I've never seen it so clean highly recommend ! read more

First Class Pool Service - Pool Cleaners Near Me

I was so lucky to find Karlo here. Our last pool guy didn't really do anything. Karlo has been with us since October 2019. He's approachable, teaches you, doesn't mind questions or text messages. Our pool chemistry has been on point ever since he started maintaining our pool. The circulation of our pool is better and it's always clean and no green. He's also very patient. Thank you for keeping my pool looking good Karlo. -Kathryn read more

I recently installed a pool and was frustrated with the service Leslie's Pool provided when I attempted to service my newly installed pool. I'm desperation I contacted First Class Pool Service and I'm so glad I did! I was immediately greeted with compassionate and knowledge. There are nice people left in this world! If you have a need for pool service I would 100% recommend this company. The level of customer service and support is like no other! Thank you for helping save summer pool parties for my family. read more

I could not be happier with the service from his company. Very attentive and knowledgeable. Very friendly. You can't go wrong with first class Pool service. read more

I have used first-class pool for many years now and I could not be happier with the Professional Service that they offer my pool had become dark green by my lack of keeping it up and I was at the point of having to drain it and start with fresh water but was given the referral for First Class Pool Service and they came looked at it and told me that he could get it back without draining which I almost didn't believe but honestly he got it back and saved me a lot of money and I could not be happier and I've had him ever since. VERY Professional has been in the business a long time and knows his stuff. They have replaced many things motors, filters, lights all done at very reasonable prices. I have a salt system and he keeps it in perfect condition! read more

Karlo is absolutely the BEST in the business. He's very knowledgeable and very professional. When he first started taking care of our pool, he explained everything to the detail of what the process was going to be like and how he was going to do it. He comes every Tuesday morning and does an awesome job. And m has been able to accommodate some last minute changes that I had to make without a problem. He goes out of his way to make sure my pool looks great at all times. I'm extremely grateful to have found him and that he accepted to take on this job even with his busy schedule. I strongly recommend his services!! Karlo is Very professional and has great work ethics. read more

Karlo has been servicing our pool for over a year now and it's been such a relief to have his professional insight at hand. Our pool was stained and had a good deal of algae when we got the house and he helped get rid of that and get back to shape in no time. And this was a time when we were pretty desperate for some help - he came right out and took care of everything. We've had to replace a heater, which he's also been a major help with. I highly recommend his service. read more

We were referred to Karlo after trying to maintain our own pool & not succeeding. I was very worried that getting our pool back to its original state would be costly and time consuming. Karlo came to the house, tested the water & took the time to explain to us what was needed in great detail. Karlo knew exactly what our pool needed and within a couple of days we saw clear results of his expertise. Karlo was able to get our salt water pool back to its original state. Karlo is also great at last minute requests. I highly recommend Karlo for your pool service needs. read more

Ever since I hired First Class Pool Service my pool has been sparkling blue and looks great every day and I haven't had to do a single thing. In addition to the great quality of their service; the price is fair and better than most, especially for covering pretty much top to bottom. Carlo is friendly and customer service oriented and has been very easy to work with; I've had more than a few different pool guys over the years but First Class Pool service is by far the best. read more

Karlo takes great care of our pool and always goes above and beyond. It's always sparking clean. He's assisted us with filter maintenance, algae issues, and various pool sweeps to find the best one. He is friendly, responsive and gives great pool care advice. read more

I had a terrible experience with my previous pool guy. He didn't have much knowledge and had taken over the clients from the previous owner. My pool turned green about 5-6 times before I finally decided it was time to look elsewhere. I looked at Yelp to see if I could find someone new . Saw the reviews for first class pool service and got in touch with Carlos right away. He came out to take a look and gave me a quote. He answered all my questions and concerns. My pool was in terrible shape, there was so much damage. It took some time but Carlos was able to fix all the problems and replace the parts. He has great knowledge. My pool has been sparkling ever since Carlos took over the maintenance and it's been maybe about 2 years now. Highly recommend him. read more

Karlo is the best around, my pool always looks great!

I am so glad we found Karlo and his FIRST CLASS pool service. We live in Seattle and have a second home in Lakewood. Karlo is about as trustworthy as they come, very reliable service. He repaired our pump twice and helped us install a new DE filter. All for a very reasonable charge. He knows his craft well, keeps our pool sparkling clean. In addition to all that, he is one of the nicest persons you'll ever meet. Highly recommend FIRST CLASS, they are the best!!! read more

Great pool service! Karlo has been very helpful and is very knowledgable. He truly provides first class service. I would recommend him to anybody that needs service or repairs read more

First Class Pool Service - Pool Cleaners Near Me

We have had several pool services through out the years and each one starts off great, but then the service goes down hill. This is NOT the case with Karlo at First Class Pool. We have used Karlo now since November 2010 and his service seems to just get better! He keeps the water perfect, brought in a pool sweep to keep everything tidy during the week and even makes sure that all of the equipment is working at its best. He is always helpful when we have questions. He knows his business. The pool has never looked better and I would never hesitate to recommend him. read more

Karlo is very knowledgeable, he knows his craft. We are very impressed and happy with his service. Very professional and reasonably priced. We would very much recommend him and his services! read more

My Mom's pool was green. We decided to get an opinion from another pool maintenance person. I read every review and called Karlo. He came out and checked the water and it did not have any chemicals in it. He then explained the pump was not working with any pressure and explained that the sealed lid and timer needed to be replaced. He was so open and kind to us that we asked him to provide us with his services. That was over a month ago and the pool looks 100% better. The water is sparkling blue! My Mom and I are both really pleased with Karlo and feel we now have a professional pool maintenance person. I would recommend Karlo in a heartbeat. read more

So glad we found this company on Yelp. Our pool was in need of help. Just in a few weeks we went from a purple pool to a sparkling blue pool. The kids have been enjoying it all summer. Thank you Carlos. read more

I truly can't say enough about Karlo. I hit the jackpot. We went thru so many pool men in the past 8 years, from the 125.00 per month to the regular 75.00 per month pool service , overpriced and unreliable. Karlo has been doing our pool for a year now. His honesty, demeanor and willingness to make things right are an inspiration. I completely and wholeheartedly take pride in recommending Karlo . His price is below standard and his service exceeds expectations...always. read more

Carlos provides great pool cleaning service. Always answers my questions and addresses my concerns. Glad we found his company.

Karlo keeps our pool clean and in great condition! His prices are good and competitive and he is very accommodating. We bought a home with a pool and started with a guy that "cleaned it" once but we did not notice the difference. When Karlo started with us, we totally noticed it. He's very nice and professional. Would recommend! read more

First Class Pool service is just that: FIRST CLASS!!!!!! Karlo has been ensuring that our pool is always top notch for over 10 years now. We had been through several self proclaimed "LB's Best Pool Service" until Karlo came our way. He is no-nonsense and knows how to fix pools that have not been properly cared for. His service includes a pool sweep that safeguards against dirt and debris buildup between weekly cleanings. I don't hand out compliments and Karlo has proven to be "First Class!!!" Thank you, Karlo.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Karlo is great! After interviewing about 5 different pool cleaning services, I knew Karlo was the one. We just built our pool last summer and those that know it is very important to service the pool CORRECTLY after putting in water for the first time. Karlo is very thorough and knowledgeable in what he does. Hes giving me good advise and is always willing to share his knowledge with you. I recommended him to my buddy after he fired his pool guy and i will definitely continue recommending First Class Services. read more

First Class Pool Service is the Best in town! They definitely know what they are doing when it comes to caring for pools. When my husband and I purchased our home it came with a pool, and we knew nothing about caring for a pool. We went on yelp and the first company we found was First Class Pool Service. Our pool needed MAJOR TLC from being poorly cared for by the previous owner. First Class Pool Service showed up, and knew exactly what needed to be done. They are trust worthy, reliable, consistent, and have the best customer service! We have already recommended two of our neighbors. First Class Pool Service definitely treat their customers with First Class, and we couldn't be more happier. read more