I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

I would really give you guys ZERO stars, but one is the minimum. I, unfortunately, have to visit…read moreyour South County location in Keller Plaza on Lemay Ferry Rd since Arsenal CU is no longer there, so I use the shared branch services. Everytime I have been there I get conflicting info in regards to the transactions. The tellers need training in customer service! At my visit today I was "helped" by Alma, that is very rude and unpleasant to do business with. She actually told me that this is not my Credit Union and if I have a problem then I should probably go to my own Credit Union! Well, needless to say, I will not be going to your branch and I will tell everyone I know to avoid not only this branch, but your entire company! Kind regards.

Have been a MEMBER of this credit union for about 10 years. Every visit, every loan application,…read moreevery attempted fraud with my debit card has been handled politely, professionally, and above my expectations. I left Bank of America and have never looked back. Everyone's experiences and situations differ, but I've never had a bad experience with GMCU in a decade. My only criticism is that their website is a bit clunky to get around on. Mobile app needs work too.

I just called Arsenal Credit Union with several issues:…read more new online banking usage change of address removal of my deceased husband from my accounts. Kelcie answered my call and patiently and professionally walked me thru each issue. And she was pleasant thru out our conversation. Outstanding representative for the Credit Union.

We have been customers at Arsenal for over 30 years and we have been satisfied with service we have…read morerecieved. Pleasant staff and top notch service

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

St. John's Bank is the best around. All employees are friendly, knowledgeable & make sure you get…read morequality service. I won't go anywhere else. Once you try out I bet you don't either.

A big Thank You to Nidhi who went above & beyond to get me all my bank statements, etc., I needed…read morefor the purchase of our new home. She got everything I needed together in a very timely manner!!! We appreciate all you did for us!!! She is truly an asset to St. John's Bank & Trust!!!