22 people in line, drive up closed! Come on folks, this Is…read moreNot good customer service even if you're the only real bank in town..... 45 minutes later, still waiting for someone able to do a wire transfer for me. Inexcusable . One hour later, still no one, just sitting here.

I've never had any trouble at this branch - everyone has been friendly, courteous and very helpful…read more Recently my social security number was compromised. I didn't even realize i'd been hacked until Wells' Fraud Detection department alerted me. I am so grateful. My accounts were immediately put on hold and a new account was set up. Unfortunately I didn't have the new acct # and I needed access so I wouldn't default on bills set up with auto pay. I went to a regular teller window thinking I'd have to wait for an account manager but Jason (you are a wonderful wonderful person, Jason) was able to take care of all of my questions and patiently set me up so I could start my tedious recovery process. I've been a Well Fargo customer for decades and they have never let me down. Thanks Well Fargo!

My family and I were preparing to relocate, so upon the recommendation of a friend I signed up for…read morean account at Rogue Credit Union. I've always preferred credit unions over banks, as they tend to take better care of them members. I completed the process online, and shortly after signing up I got a call from the Brett Moyer the Assistant Branch Manager welcoming us to Rogue CU and he asked if we needed any assistance relocating to the area. I was very shocked because my prior bank/credit union had never reached out to me like this before. I took advantage of this unforeseen situation by asking him various questions about the area and Brett was more than helpful offering a lot of insight and advice. Fast forward a few months and I walked into the Roseburg branch for the first time. I was talking to a woman at the counter when I was contacted by Brett Moyer. He welcomed me to their branch and asked me how the move went. Needless to say I was shocked. I had a hard time believing that remembered me or the conversation we had a few months prior, but he absolutely did. I just wasn't accustom to such I high level of personal service where you're not treated like just another customer/ number. I asked Brett various questions related to IRA accounts, and CD's and various other services I was in the market for since they make my transition into Rogue CU so seamless. Needless to say I am very happy with my choice to join Rogue, and I would recommend them to anyone; all day long, and twice on Sunday's.

First off I rarely write reviews but feel compelled to acknowledge the great work done by Brett and…read moreMiranda at the W. Roseburg branch. We ended up getting our mortgage with them; they made the whole process easy and seamless. Highly recommend this CU!

I just called customer service because I can't get into my online account. For some reason, when…read morethey call me with the access code, I hear dead silence. This has happened before. If they would send me an email, all would be well. Other businesses do this. The guy had to connect me to their "second tier" because I needed an exception, he said. The second tier guy, some young punk, said that the best he could do was to give me an access code today, and "hopefully" the phone system would work out its kinks. I said, was that the best you can do? Hopefully?! I've had to call these clowns three times in the past over phone issues. A couple of those times were on silent phone calls. Naturally, my righteous ire was raised when he said "hopefully." I told him that I didn't want to have to call again when their system probably wouldn't let me access my account. My voice was louder in intensity, and that must have ruffled the poor snowflake's feathers--I did not cuss at him, though--and he said, alright, since you can't be professional about this, I'm terminating this call. And he hung up on me. And of course, online banking issues cannot be handled at your branch office--you must call, wade through the menu, and be put on hold listening to their insipid music. So this is Umpqua Bank's idea of customer "service." I suggest that you find another bank to put your hard-earned money. These guys obviously couldn't care less.

What horrible customer service, I went to open a savings and checking account. The woman was very…read morerude and condescending. She told that I had to wait 15 minutes while she takes a break. What happened to customer service? I was going to put a huge amount of money in the account. But I will go somewhere else, I will not be treated this way as a customer.

This Chase. Bank is in a Fred Meyer's grocery store. They have an ATM and all the features of a…read moreregular bank. We have had a good experience using this bank and service has always been good. Will definitely keep using this bank and will recommend them to others.

In the midst of Covid-19 and the massive fires destroying hundreds of homes in the state, Chase…read moredecided to ALL-OF-A-SUDDEN to charge a $12/mo service fee to my sons account which i'm on. I'm a Veteran and their policy is that they don't charge Veterans service fees. Seems odd that this HUGE rich bank, would start charging people service fees in the midst of issue. Northwest Credit Union put out an email letting people know that they will do everything they can to help during the fires. Chase started charging service fees after 10 years of not charging service fees. DO NOT BANK WITH CHASE! They are crooks. They do not care about people nor do they HONOR their word about their account policies.

Absolutely one of the worst banks I've ever banked with if you call their customer service number…read moreor tell a banking number, and you have an issue and need to speak with a manager one of their regular employees will impersonate a manager lie to you in the branch, they think it's OK to treat customers with smart ass remarks and responses when you asked for a manager to call you that doesn't happen when you ask them to deal with their employees impersonating positions they're not in they won't deal with that either they willy-nilly decide to either cash or not cash checks one time I'll cash it the next time they won't absolutely unreliable inconsistent with employees that have no scruples or morals or ethics

Juan helped us perfectly!!! We absolutly loved him!! He checks with us every few months by phone to…read moresee how we are and if he can help in any way. I loved him and his excellant sevice from the start! I love the free access from Fees from everywhere!!

I have been a member of Cascade since 1979. I have had wonderful support and advice. I have…read morereceived great customer care and quick and easy responses to any problems that came up.

I highly recommend using another financial institute for auto loans…read more I called on 06/01/2023 and told them the new address to mail our titles to and confirmed pay off for two vehicles. I mailed the check that afternoon. The loan department claims that on 06/20/2023 they mailed our titles to our OLD address, which is in another state. My husband has spoken to them twice to inquire about the missing titles, them assuring us they were mailed. Our old address on file is my parents house, they saved every piece of mail sent to us. The titles were never sent there. Today I called again about the titles, the woman I spoke to told me there is nothing they can do because there is no record of an address change and they don't typically change addresses over the phone- something I was not informed of. However she is mailing a cashiers check to our address and closing our account. I find it very interesting that she is able to do all of that over the phone with ZERO signatures or even speaking to the main account holder (my husband). Now because of their incompetence we are required to file a lost title for two of our vehicles, which will cost us a minimum of $202 of dollars.

Sandy Bratton's knowledge and expertise helped us get our dream home. We can't say enough nice…read morethings about her, her staff, and her office. Their professionalism is unparalleled, they are timely and very available, they know the ins and outs of the whole process and which made us feel confident in buying our home. We highly recommend American Home Lending as your first and only stop for loan shopping. Thank you Sandy!

From the owner: American Home Lending, LLC is located in Roseburg, Oregon. Our locally-owned and operated company…read moreprovides residents throughout Douglas County with mortgages and a wide variety of other residential and commercial lending services. We help make dreams come true, and that's why we have been voted the No. 1 mortgage company by area residents in the Reader's Choice Awards for 11 years.Our services include residential & commercial mortgages for Purchase Refinance Construction In addition, we also make Federal Housing Administration and Veterans Affairs loans. We offer low, affordable rates and fast processing.Locally Owned & Operated. Voted #1 Mortgage Company for Douglas County By Area Residents in the Reader's Choice Awards for 11 Years! Thank-you Douglas County Residents, You RockGive us a call today for more information

My checking account was cleaned out with hundreds of our of state and country charges. When filed a…read morecomplaint they said everything looked fine. Yet they shut my card off for a few charges online. This IS the WORST Credit Union EVER

My husband took me out tonight. And our night was cut short because the stupid bank locked his card…read more. I shouldn't have to clear with my bank if I want to go out