My family and I were preparing to relocate, so upon the recommendation of a friend I signed up for…read morean account at Rogue Credit Union. I've always preferred credit unions over banks, as they tend to take better care of them members. I completed the process online, and shortly after signing up I got a call from the Brett Moyer the Assistant Branch Manager welcoming us to Rogue CU and he asked if we needed any assistance relocating to the area. I was very shocked because my prior bank/credit union had never reached out to me like this before. I took advantage of this unforeseen situation by asking him various questions about the area and Brett was more than helpful offering a lot of insight and advice. Fast forward a few months and I walked into the Roseburg branch for the first time. I was talking to a woman at the counter when I was contacted by Brett Moyer. He welcomed me to their branch and asked me how the move went. Needless to say I was shocked. I had a hard time believing that remembered me or the conversation we had a few months prior, but he absolutely did. I just wasn't accustom to such I high level of personal service where you're not treated like just another customer/ number. I asked Brett various questions related to IRA accounts, and CD's and various other services I was in the market for since they make my transition into Rogue CU so seamless. Needless to say I am very happy with my choice to join Rogue, and I would recommend them to anyone; all day long, and twice on Sunday's.

First off I rarely write reviews but feel compelled to acknowledge the great work done by Brett and…read moreMiranda at the W. Roseburg branch. We ended up getting our mortgage with them; they made the whole process easy and seamless. Highly recommend this CU!

Local institution focused on providing excellent customer service! I've banked here since I was…read morevery young and have had nothing but the best from them. Another bonus is their efforts to support their local communities not only through donations but also volunteers. All while offering the lowest auto loan rates in town.

From the owner: Hello neighbor! We are First Community Credit Union, a financial cooperative owned by our members…read more First Community has been serving Oregon since 1957, and with more than $1.7 billion in assets and 87,000 members, we are among the strongest credit unions in the nation today. As a federally insured full-service financial institution, we're dedicated to helping our members and communities thrive. We offer all the benefits of a big financial institution, but with personalized, local, cost-saving services that are in your best interest. It's easier than ever to bank at First Community. Discover the difference!

First off I have been with the credit union for 14 years and I work for a competing bank. I have…read morenothing but good to say about First Community. Rates are awesome and their systems are very efficient to take care of all my banking requirements.

From the owner: Hello neighbor! We are First Community Credit Union, a financial cooperative owned by our members…read more First Community has been serving Oregon since 1957, and with more than $1.7 billion in assets and 87,000 members, we are among the strongest credit unions in the nation today. As a federally insured full-service financial institution, we're dedicated to helping our members and communities thrive. We offer all the benefits of a big financial institution, but with personalized, local, cost-saving services that are in your best interest. It's easier than ever to bank at First Community. Discover the difference!

I have been a member of Cascade since 1979. I have had wonderful support and advice. I have…read morereceived great customer care and quick and easy responses to any problems that came up.

I highly recommend using another financial institute for auto loans…read more I called on 06/01/2023 and told them the new address to mail our titles to and confirmed pay off for two vehicles. I mailed the check that afternoon. The loan department claims that on 06/20/2023 they mailed our titles to our OLD address, which is in another state. My husband has spoken to them twice to inquire about the missing titles, them assuring us they were mailed. Our old address on file is my parents house, they saved every piece of mail sent to us. The titles were never sent there. Today I called again about the titles, the woman I spoke to told me there is nothing they can do because there is no record of an address change and they don't typically change addresses over the phone- something I was not informed of. However she is mailing a cashiers check to our address and closing our account. I find it very interesting that she is able to do all of that over the phone with ZERO signatures or even speaking to the main account holder (my husband). Now because of their incompetence we are required to file a lost title for two of our vehicles, which will cost us a minimum of $202 of dollars.

Great bank it works like all banks are supposed to why do I have to waste my time talking?read more

Had the most amazing banking experience! The teller who really probably should be the head of…read morefinancial services, Jake Herklotz at the downtown Grants Pass location was exceptional. He helped me transfer funds into a moneymaker account and spent a half hour with me going over CDs and looking at all my accounts. Jake went above and beyond, he literally knocked my socks off. Thank you so much! The best teller I've ever had in 60 years of banking. This guy knows what he's doing and is going to move up the ladder quick! Sincerely, Margaret Burke

I reached out to Holly Lidey, a loan officer here, before I put my property on the market…read more Evergreen had financed the property twice previously, so they were a good fit for potential buyers who needed financing. Ultimately, I didn't need to use Evergreen. However, during the showing process, I had a bunch of questions about pre-qualification documentation, and Holly was incredibly kind, helpful, and patient. She is knowledgeable, honest, and professional and she answered all my questions. Professionals empower customers, and Holly did that for me as a seller in a challenging market. Thank you, Holly!

From the owner: Evergreen Federal Bank is a mutual institution serving customers locally in Southern Oregon…read more Evergreen specializes in mortgage, construction, and commercial lending with in-house servicing. We offer a variety of savings and checking products combined with person-to-person service at your local branch.

All I can say is the mission statement about Rogue Credit Union "Members" is either fiction or…read moresimple BS. I'm in month 3 of a dispute of a charge on my CC. The "Automated" process is a dead end. Get help in the downtown Ashland branch? No such luck. To speak with someone I had to file a complaint with the BBB. So be it. I feel sorry for the tellers in the downtown branch. They seem to change every 2-3 weeks? Always nice, friendly, but can only make money deposits or withdrawals. Imagine getting a threatening letter on Rogue Credit Union letterhead, taking it to a branch and being told that isn't RCU? That's "Third Party" in Texas? Huh? No name or business number. I'm not buying it.

This is a great full service bank with strong community values. They support programs to improve…read moremembers' ability to save, to encourage youth to save and become financially competent, and customer service is always friendly. Sometimes there is a short wait because they are a favorite local institution with many customers.

This Chase. Bank is in a Fred Meyer's grocery store. They have an ATM and all the features of a…read moreregular bank. We have had a good experience using this bank and service has always been good. Will definitely keep using this bank and will recommend them to others.

In the midst of Covid-19 and the massive fires destroying hundreds of homes in the state, Chase…read moredecided to ALL-OF-A-SUDDEN to charge a $12/mo service fee to my sons account which i'm on. I'm a Veteran and their policy is that they don't charge Veterans service fees. Seems odd that this HUGE rich bank, would start charging people service fees in the midst of issue. Northwest Credit Union put out an email letting people know that they will do everything they can to help during the fires. Chase started charging service fees after 10 years of not charging service fees. DO NOT BANK WITH CHASE! They are crooks. They do not care about people nor do they HONOR their word about their account policies.

Rachel Thompson was out Loan Officer for a home we recently bought in the Roseburg, Oregon area…read more She was excellent, always on top of paperwork and had answers to questions we might have. Prudy Munson also worked in the office and always answered the phone when we called. This is really important when you're buying a home on a timeline and needed things to go through on time. Rachel has retired but the person who has taken her place has contacted us to make sure we had her contact info in case we needed it. Umpqua Bank has done an excellent job on our mortgage. I would definitely use them again if I needed another loan.

Umpqua Bank has changed since merging with Columbia, closed all my accounts. Would not waive an…read moreearly loan payoff fee after 4 years and getting over 25,000. In interest.