I recently became a member of SOCU when I got a car loan with them. I was having a few concerns and…read morewanted more in person information on various stuff with my current plan and their other products they offer for reference on personal decisions in the future. I visited the Ottawa Branch and chatted with their manager Anthony who was detailed about everything I was potentially interested in getting into and invested in as well. It felt more like a great conversation than being strong armed and roped into various accounts and services. I was satisfied with my visit here and the rest of the friendly staff at the Ottawa branch. Thanks for helping me out Anthony and the SOCU team!

Was referred here by friends as the place to go too for a credit union to go too about financing a…read morecar. I got connected to Sarah F. Who was eager to help me out. Her emails discussing the process, getting approved, the rates offered and answering various questions that I had were all well detailed. The building is right off the highway and looks gorgeous. Getting the check was easy and I actually thought this would be a much bigger pain. Highly reccomend checking this credit union

Have been a loyal customer for years. Several months ahead on loan, never missed a payment. Got in…read morea bind and needed a new vehicle. Gave insane stipulations and treated me like I was a poor customer. Will NEVER do business here again.

This is the bank I would ride my bike to when I was a kid and make my $1.50 deposit. That was, of…read morecourse, until I discovered booze and no longer had money to save. Seriously though, because this bank was so small and I had a savings account since birth, I have account #64. I love that they have been bought by two or three bigger banks and I still have account #64. When I call about my account, the lady on the phone will never believe me. Good times.

This is my bank. I really like banking here. They take care of everything I need. I have used this…read morebank for 25 years. They work really hard to see to the things you need.

Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!

I had an excellent experience opening my account and most recently refinancing my truck. My…read morequestions were answered quickly and the whole process was done by phone & text in 48 hours. I highly recommend SOCU and in particular Shaelah, Bethany, and Heather.

Went in with a return that included a 1099 and some retirement income. Assured that they could…read morehandle the complexity. Instead, passed off to a junior associate who struggled for over a week with the return, supervisor had to complete it. Overcharged over 250.00 for their learning curve. A return that should have cost about 300.00 to do, ended up costing over 750.00. I will not be back there, again.

I had Renee help me with my taxes and she did a wonderful job. I just love paying taxes, but not as…read moremuch as I love Seneca Food Mart, come for the food, stay for the friendly conversation.

I started with William Markley Sr at American family for insurance over 30 years ago. When Sr…read moreretired, I wanted to go to William Markley Jr but American Family wanted to put me with a new agent. I had to fight to keep him as an agent. He has made any claim I've had, effortless and totally easy to get repaired. He knows the system and makes it work for the customer. I hear the problems people have had with other insurance companies, and I am happy to have my agent. His office is also on my daily trek through Joliet and he is never too busy to talk.