I recently worked with Mary Beth LeSeure, Mortgage Loan Officer at the First National Bank of…read moreOttawa, IL. Mary Beth and her team worked seamlessly with my realtor to make my home-buying experience amazingly efficient such that we were able to close two weeks early! After I had given Mary Beth the documents she needed, she took care of everything, always keeping my real estate broker and me apprised as things moved along. She was there for me every step of the way.

Wanted to obtain a 1099nec blank form for our business. We have had our household account with them…read morefor 40+ years. Staff didn't know what 1099nec was, when explained, wouldn't transfer to someone more knowledgeable, and wouldn't provide because we don't have business account with them. Never did receive a simple yes or no, just a run around. Did get form from another bank which did not have our business account either.

I had an unpleasant loan application process with FPCU/Ottawa. I applied for a loan and never…read moreheard back. I had to follow up multiple times to no avail until the last call when i was placed on hold for several minutes until they sicked their CEO on me yo give me the bad news. I applied for a loan with another local bank and was not only approved for that loan but have since applied for and received approval for a 2nd loan because of the exemplary payment history i have established anx jncreased credit rating. Gee, my original review of this unfair customer experience was found to be deleted.

Got home equity loan with financial plus. I had the absolute pleasure of dealing with the loan…read moremanager Jamie Hogue. Very kind and professional. He answered all questions quickly and thoroughly. Always responded promptly to all forms of communication. Made the whole process an absolute breeze. Felt like I was in safe hands the entire process. My family and I couldn't thank him enough. Will seek his help most definitely in the future

I speak to lenders (banks) many times a day. I just had the most awesome experience with Georgi and…read moreAshley at this bank, I only wish they were closer. No runaround or nonsense, just extremely pleasant to deal with. If you are looking for a great place to do business, this is definitely the bank for you.

Great service! The teller took the time to help me and get to the bottom of my problems- then…read moreexplained why I was having the difficulties. Very friendly, helpful and knowledgeable.

From the owner: It is the vision of OSB Community Bank to be the premier community bank in our market area by…read morecreating a true differentiation between us and all other financial institutions in the communities we serve. We will provide employees an environment that encourages ownership in the company while recognizing their professional development, creativity and ambition. We will operate within all regulatory guidelines while fostering an environment that promotes respect and accountability. We will accomplish our vision through a commitment to good decision making, profitable growth, customer service and community involvement.

I know Holly personally, and she's seriously amazing! She genuinely cares about people, and I can…read moreonly imagine how well she takes care of her members. Old Second is lucky to have her!

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

I recommend in person transactions, helpful and pleasant. Online experience is nothing less than…read morebrutally horrible. It appears they're trying to bury your own information as opposed to the former online site which was great. Another useless attempt to serve themselves over customers.

This bank has been nothing but trouble since they took over. Really miss Union/Centrue Bank.read more