Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

Depending on Lockhart's Insurance Services ability to research and recommend a great full life…read moreinsurance policy was the best decision that I made since retiring! They were patient, understanding and professional. I recommend Lockhart's Insurance to the readers of this review for all of your family insurance needs. They are now part of our extended family.

Excellent customer care professionals! Highly recommend their services to ensure all your…read moreinsurance needs are fulfilled. Responsive and extremely proficient, while providing expert guidance. Make this your first stop when selecting insurance services, you will not be disappointed and they will deliver.

AVOID BOIZELLE AND ERIE! We have had homeowners insurance…read morewith Boizelle since 2004 and car insurance with them for several years longer than that. Today I got a call from them saying that our homeowners insurance was cancelled and that we are currently exposed without insurance! They said that two notices were mailed by Erie to our home but they didn't receive payment so they canceled our coverage. We have always faithfully paid our premiums when bills have come for the last 20 years. I don't know why we didn't receive their notices in the mail but I told Boizelle that it is a horrible policy to not receive a phone call about this BEFORE TAKING THE STEP TO CANCEL OUR POLICY! The first phone call was after they canceled our policy! We certainly would have paid immediately if notified by phone that it was necessary to do so. I would have even been OK with automatic payment via our credit card in order to stay covered. Bottom line, they said that to get coverage again we'd have to start from scratch by getting one of their people out to our house and drafting up a policy as if we were new customers. This is a boneheaded policy. Being left uninsured by surprise is a big deal and a poor way to treat a loyal customer. I know that there are better insurance companies out there that wouldn't have such ineffective practices. At least I know some good questions to ask other potential insurance companies before I give them our business.

If I could give Boizelle zero stars, I would. Yes, it's a 'family business'...meaning most of the…read morepeople who work here aren't qualified and merely part of this 'family.' Result- a lot of incompetent people all with the last name Boizelle, and yet no one to actually help you when you call. You will be sold on how great Erie is, their customer service (note- you can get Erie from any number of qualified and professional agents in the DC area..this is HARDLY the only option).. but take a look at the limits. This is coming from someone who previously thought insurance was complicated and hard to understand - with a little research, I felt more qualified than the older Boizelle boy who could barely understand what he was reading about my policy from his computer. TLDR- family business gone wrong. Go with another Erie agency in the area

I am using SoEz Business for all my accounting needs. They have done great job with all my tax…read morereturns for the past 4 years. They are fast efficient, good communication, friendly, professional. I, strongly recommend their services.

I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

My wife and I have always worked with independent insurance agents in the many cities we have lived…read moreover the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings.

Fantastic insurance experts willing to help those in both personal and commercial lines. Great…read morecustomer service. On the commercial side they specialize in auto, contracting, and restaurant business. For personal lines they can do home, auto, renters, life, and much more! I love that they don't just rely on one person to work on your account. At the moment they have four customer service agents who are great with customers. Great company!

"I wish there was a zero stars button. I've had both my car and house insurance with the Mauro…read moreGroup for years, and I've never regretted anything as much as I do now. I've been trying to contact them for over two months, leaving voicemails, sending text messages, and emails, but no one seems to care. I even tried contacting them through their website chatbot, but got no response. I suggest taking your business elsewhere. I've never seen such unprofessionalism. I am very disappointed."

He is terrible, I highly recommend everyone go with ANYBODY else but him. I called, texted and…read moreknocked on his door of his office at his address and he never reached out to connect or talk to me. Terrible unprofessional jerk. Honestly, I would give him no stars but obviously we cannot do that.

Jeff & Yolanda are the best!!! Most helpful, professional and courteous... answered all my queries…read moreand helped me make the right choices. Assisted me throughout the easy process. Highly recommend them for all your insurance needs!