Went with Cash to get smaller bills. I have a Wells Fargo…read morecredit card, therefore I AM a Customer. It should not matter anyway. One should be able to go to any Bank to make change. They allowed me to make change for $20.00 ONLY. How ridiculous is that? They also said that having their credit card did NOT make me their client. What if you travel out of State, or out of the Country, should you not be able to make change? What good is a large bill at a Yard Sale, or Gas Station at 6 am? People need to go to any Bank and exchange large bills for smaller ones.

Customer service and cleanliness of facility everyone gives you a good greeting and makes you feel…read morecomfortable

I went here today to cash a check. Because it had my previous name on it, I brought my Name Change…read moreDecree document that was from the court house in San Bernardino County. The woman who helped me said she couldn't cash it. I also brought both IDs with my previous and current names. I made sure I called the bank before going to confirm they'd be able to cash it. She said I would have to get it reissued when I went in, she even confirmed this information with her manager. But that's not what US Bank customer service told me. She also mentioned that if I had opened the account with my previous name she'd be able to help me. Waste of time & was provided different information. Also lost out on $50 from my check because I had to go to a check cash place.

Came in January to open an IRA as funds were to be transferred from another bank. Apparently they…read morecan't open an IRA with zero dollars. Chase can. American Express could. So we went through the paperwork of requesting the transfer, but because the account wasn't set up, they requested a check. And of course, the check got lost. The receipt of the reissuance took just over a month. Did i receive a call that the check arrived? No. They sent an email. I called the bank,which surprisingly went through because most calls just go through and was road I'd get a return call in 30 minutes. Nope. I was at the bank 40 minutes later, a half hour before closing and was told there wasn't enough time to set up the account and deposit the check. I would not take no for an answer, so the manager told the banker to open the account. Then of course, the system failed. They couldn't open the account. They asked me to come back the next day at 10:30. At 9:56 the next morning, I received a call that the system was working so the 10:30 appointment still stood. I waited in the lobby for 5 minutes before the manager came up to me saying "We need 10 more minutes." She left, then came back saying, "So how is your dayvso far?" Really? Yes, the staff is always pleasant, but the service is as another reviewer stated "sub-par."

This place sucks, when I needed help gave my information they never got back to me. I actually went…read moreinto their office no less than three times spoke to the guy who said Patty Brown herself would get back to me and she never did. Hey Patti Brown stop advertising, you're one of the worst local businesses around. Real local investor looking for help, you completely failed multiple times, and never redeemed yourself. Terrible

I am a Realtor and have used Patti Brown multiple times for personal purchases where traditional…read morefinancing just will not work. I have also recommended many clients. First class service.

The service and personal attention we received from Diane Giannelli was exceptional and…read morefirst-class! Her knowledge of the local market is extraordinary. She went above and beyond to ensure that all of our needs were met and that everything was handled thoroughly and efficiently. There is simply no possible way this outcome would have been reached if she were not gently steering all parties - via countless calls, messages, updates and most critically, her very sound advice! Diane is a first-class professional whose trust she carefully earned and will keep for many years to come! After the experience we just came through together, we would not consider working with anyone else for a mortgage. Period. Diane is amazing!!!

Diane is extremely professional, quick, precise, and best of all friendly! I shopped my first…read moredesert home to several mortgage shops, and there was literally no comparison to her. Highly recommend!!! 5 wonderful big bright desert stars.

The staff here is really nice but the wait times can be pretty bad inside the branch. Make an…read moreappointment if you need to speak with a banker or do a transaction outside of a teller, or chances are, you will wait a bit. At one point, some idiots tried to steal the drive up atm so there were some significant waits outside when the bank was closed, but they got that all fixed.

Awful bank. Poor customer service. Rude teller. Won't cash a personal check issued by a Chase…read moreaccount holder for over $2,500. Shady business practices. Glad Im not an account holder with this bank

I am 76 yrs old and having so much trouble navigating todays technical stuff so forgive me on my…read morewriting. I am having abit of a problem with your webb page. I just want to login to my account in my branch in Yucca valley ca.

If you want to be treated like a valuable customer instead of a number, or talk to a human with out…read morefeeling like YOU are the one going to do something wrong with bars, or a big plate of plexiglass between you and the person managing your money this is the bank/ credit Union for you. All the modern securities ,technology and they still know me by name, it really is a breath of fresh air!

Waste of time! Went in for a mortgage loan, came in with a list of things to do. After I took of…read moreeverything, James and team gave me a run around. Every time I called James wasn't in and or in a meeting: they would say they would call back but never did. Don't bother with them, go somewhere else.

Perl Mortgage had always answered my questions and are so helpful when I call. The Burbank office…read moreand the Century City offices have all helped me and my family and I recommend them to anyone.

I'm a local business owner with an account at this branch. The ladies Maria, Barbara, and Sara are…read morealways polite, engaging, very positive and professional every time I have banking needs. If you like a pleasant energy this bank has the right people for you : )

I have been a customer for over 25 years. Never having anything but a high caliber of service by…read morebanking professionals. The bank has changed names a couple of times but the employees always remained and made the transition seamless. Always assured and delivered the same high level of professionalism and helpfulness. My special thanks to the high caliber of associates who have been there through my 25 years. Maria Lomeli, Barbara & Angela!

HomeStreet Bank bought our local Union Bank. thank God we moved our savings account to another bank…read morebefore HomeStreet officially took over. We couldn't close the checking account because of direct deposit from social security couldn't transfer to new bank until March. Can't get anyone on the phone. I tried to get online and register, as my Union Bank credentials didn't work. They claim I already have an online account when I put in my account number and other identifiers. Then pops up with 2 phone numbers for me to choose for verification, neither of which I have ever seen or owned. Have no idea if I have money or not still in my checking account. Going in there tomorrow to get everything but $100 out as social security said to wait to close the account until we get our March checks in case there is an issue transferring to new bank. Horrible bank and absolutely no customer service.

unreal how they conduct business for a bank. Nothing but problems since it switched. I'll be taking…read more my banking elsewhere.