I have to disagree with a lot of the negative reviews I see on this website. Seems to me that nobody planned ahead on getting their snowmobile gear. Suddenly it turns cold or you get a little snow on the ground and everyone starts pulling their sleds out and thinking about new riding gear about a month or so before the season starts. Then... they put off buying their gear until "Black Friday, Nov.28th" when the rest of the 140,000 unprepared idiots also place their orders. Then... They all get pissed off and act like children when they don't get their shit within 4 days. I know how it goes, I did the same thing as I just described. Face it! All of us bought a lot of stuff at one time. Hell! I imagine we emptied First Place Parts racks out of damn near everything with the exception of the bright pink and lime green jacket and matching pants... which they have to stock for the "I want attention" guys. I received most of my order and I'm still waiting on one item. I had to return one item that had nothing to do with First Place Parts, it was my deal. I emailed them on Sunday requesting a refund and on Tuesday, they sent an email stating that my account would be credited. I dealt with Sierra and I couldn't have been happier. I would imagine that they are receiving 4000 calls, 6000 emails and 3 to 5 truckloads of stuff to inventory and ship every day. Before you write a nasty little review you might want to walk a mile in their shoes. read more

I ordered a gear bag December 13th and fully expected it to make it to my dad by Christmas. I never got a shipping notice then tried to contact the shipping office by email and phone. When you phoned it said that the mailbox was full and no one would answer and I sent an email and did not get a response for 2 days. Then I was just told sorry for the delay but your package has not shipped without any explanation as to why I was not contacted or why it had not shipped. I sent another email to ask why and they tried to blame the vendor they order from. It is now January 3rd and my package has yet to arrive. I would have canceled but I was to scared of not getting my money refunded since you can not talk to anyone. DO NOT ORDER FROM THIS SITE HORRIBLE CUSTOMER SERVICE!!!! Seriously Dec 13th and nothing..... Its Jan 3rd!! read more

I ordered a pair of FXR Snowmobile boots online a week and a half before Christmas. Obviously, I did not expect to receive them on time for Christmas day, but what I did expect was at least a prompt order confirmation and acknowledgment. After three days, I still had not received confirmation of my order, so I attempted to call both their direct line and 800 number. Neither line was ever answered and a pre-recorded message directed me to email the sales department with any questions. I finally received an order confirmation 12 hours after I sent an email inquiring about the status of my order, only to receive another email immediately after saying that the boots I ordered were not in stock (the website indicated that they were when I placed the order). I'd fully recommend ordering from Dennis Kirk that guarantees same day shipping and has quality customer service. read more

I ordered a $1,000 order on Cyber Monday. My card hadn't been charged as of a week later. I'd really like to know the status if my order. I can't get this company to respond (I started calling the Wednesday after I placed the order). I've tried calling 10 different times, sit on hold forever then get dumped into their general mailbox. I've tried emailing, no response there either. This company is a joke, don't waste your time! read more

If I could have rated this company lower than 1 STAR then I would have done so. I waited 2 weeks before calling the company. Like above their mailbox was full (I understand why). I went with "0" when asked for an extension and finally got to talk to someone. She informed me that they didn't have any in stock and they were waiting on the manufacturer. I asked why it showed in stock when I ordered it. The lady said they show in stock if they can still buy it from the manufacturer. WHAT DON'T THEY GET ABOUT "IN STOCK". I definitely would NEVER do business with this company again and wish I would have read the other reviews before placing my order. STAY AWAY FROM THIS COMPANY UNLESS YOU'RE PREPARED TO WAIT! Then I still think there is no guarantees. Sincerely, Mr. Disappointed read more

First place parts put out an ad before Christmas that I tried to order from. They did not even process my order for over a week. I tried to get an explanation and it ended with extremely bad Customer service from a Girl at First Place parts who obviously didn't like her job nor care about the companies reputation. I will never deal with them again and advise they take some tips from Country Cat on business etiquette! read more

I'm only giving one star. This has to be the absolute worst experience I've ever had with buying online. I've order an array of stuff online. Part of my order was not shipped and only after calling and emailing I was told it was on back order. Was told that it would be shipped out yesterday. This is 11 days after placing my order and still they're not being shipped. The customer service is ridiculous and pretty much nonexistent. I would never recommend this company to anyone. And after reading the reviews I'm not quite sure how they are still in business. read more

My wife bought me this Coldwave Handlebar Bag 107-4000. It is defective, the roll out map pouch has 10-15 % black bleeding on the clear plastic. This product is brand new, never used, bought on 12/8/14 and given to me on Christmas. I believe the back material has bleed through. I have tried to get through to Coldwave but they are out of business, Marshall Distributing has picked up the distributing of the product. My wife bought this through First Place Parts, I have tried several time to get through to them and have left messages. They seem to be too busy to return my calls. After years and lots of products bought on-line I have never had such a hard time dealing with a company on a defective product. I tried to contact sales 2 months ago for product info about this bag, but they never returned my call. I requested a catalog on-line and received it in about a month. This company is either too small or managed very poorly and I feel not a company to do good business with. read more

If I could, I would give this place a negative 5 star rating. Ordered two helmets and had no contact from them for three days. Then I got an email simply stating my order was processed. Decided to call their phone number and got a message saying the mailbox was full and couldn't receive messages. (This occurred for the full 2 1/2 weeks. The mailbox is still full as I write this.) So I emailed them and did not get a reply for 4 days. Helmets showed up 2 1/2 weeks after ordering. I was so disgusted, I promptly returned both helmets on my own dime for shipping. I actually did get a refund in a timely matter. Last Place Parts is 100 miles from me and it took 2 1/2 weeks to get my product. Back to Country Cat and Dennis Kirk! You can actually call them and someone always answers. Dennis Kirk shows up the next day, even if you order at 8pm! and Country Cat comes with in 2/3 days. Never again Last Place Parts, Never again! read more

I have to agree with the other reviews posted this month. I placed an order November 20th, received a confirmation email that the order was received and shipping was expected 11/28. A couple days later the purchase amount was removed from my account. Since then, I have emailed the company three times and called the company twice. No response. I will be making one more attempt today, and if no response, I will be contacting an attorney. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! read more

They had everything I was looking for, however, one of the items I ordered on the packaging did not match what the item description was on the website. (The only difference was on their website it said it would fit up to a 2014 model, however, the packaging showed up to a 2013 model year). When I emailed and asked if it would work for a 2014 that I wanted to make sure it was just older packaging and not the wrong item since it was a gift...Sierra's response was "I would try it." I was not very happy considering their website states that it would work for a 2014 - they should know whether or not it works. I had to order a few more items today and I ended up deciding not to order from them again because of the poor comment. read more

I order 2 helmets, I received an order confirmation, then saw all the negative reviews against the company and decided to take my business else-where, I have tried email and calling them multiple times with over a half hour wait time, and still haven't gotten a response. Do not purchase anything from this company. read more

Where do I start....We ordered some items a few weeks ago and aside from not getting a confirmation email until 2 days later; everything went fine. The order was correct in mint shape and arrived in a timely fashion. The next time we ordered....Well let's just say I'm on day 3 of calling, calling, emailing, calling with NO RESPONSE!!!! I'm convinced they leave the phone off the hook or whatever because no one EVER answers then it forces you to go to a voicemail that is full! If a business can't even check their voicemail's, then that business don't deserve MY BUSINESS!! This will be the last time I order from here. I don't care if I have to pay more or wait for an item! FIRST PLACE PARTS IS DEFINITELY NOT A FIRST PLACE BUSINESS!!! read more

Ditto as above but so far I've only waited one week. The web site says "processing" but its said that for a week now. I called and they said everyone was out of town to the races in Eagle River (WI) - so don't expect your parts anytime soon. Their voice mailbox is full so can't leave a message. One star is to good read more

I placed an order, received a message my address didn't match my credit card and they wanted my passport, driver's license, etc. I never had this problem so I cancelled and went elsewhere. I then got charged the amount of the order (never received the order). I have called and emailed more times then I can count. NEVER have I received a response. My bank is in the processing of getting my money back. When I try to email this site it says "phishing". I have called both phone numbers, NEVER do I get through. This site is a scam. DO NOT TRY TO BUY FROM HERE. read more

I would NEVER make another purchase from this place EVER AGAIN! I have been trying to get a hold of someone via phone or email for over a week about an order I placed. I cannot get anyone to respond to my emails or get anyone to answer the phone. I have called everyday for a WEEK STRAIGHT and sat on HOLD FOR AT LEAST 30 MINS EACH TIME! Each time I have hung up because I am beyond frustrated that a business can run like this. I have NEVER had WORSE service!! EVER! read more

I used to order year round from here-no longer! They always have/had slow shipping so I plan ahead for ordering. However this Christmas I ordered a helmet, goggles and baclava and paid $$$ extra for 2 day priority shipping. I initially got a confirmation of my order. I never got the email with shipping information, the box just showed up. However, the box only had goggles and baclava. No helmet! Helmet was going to be dropped shipped. Had I known it was being dropped shipped I would have not paid the exorbitant 2 day shipping fee! I had previously talked to 509 and was told to try a dealer because they couldn't get it to me before Christmas. I tried numerous times to reach the company by phone but was told by a recording that "they were too busy to answer the phone send any communication through email". Which I did 4 separate times of which I got NO replies! I had previously placed 2 other orders with them for Christmas items. One came in their usual slow pace but was in plenty of time. The other order I had to put a trace on, sat in SD for 2 weeks ( probably at the store) finally showed up after Christmas! How does a business shut down phone lines and not respond to emails as they directed customers to do? I have it all boxed up ready to return-I will never buy from them again! I spend $$$$ yearly in all seasons, which I now will gladly spend elsewhere. Absolutely no customer service! My emails have yet to be responded to. Buyer beware! read more

I have been a long time customer of FPP and have always been happy with them and their customer service.. until the past two weeks. An order was placed on Dec 17 and everything was in stock. When shipment arrived one piece was missing and invoice stated so. Have been trying via voice messages and emails for two weeks now to get a status. No repliy to any of them. You can't even get a hold of a person on their 800 number. This is absolutely TERRIBLE and unacceptable customer service. I used to recommend them... I no longer can. I will also be removing their 4' logo from the back of my trailer. Up North Sports from now on! read more

I am very disappointed with the complete lack of customer service at First Place Parts. I ordered a snowmobile jacket on 12/10/2014. The charge was placed on my PayPal account but I never received confirmation from First Place Parts that the order was shipped. I began calling them 4 days ago and have never been able to get through to anyone. The phone message service states that the "mailbox if full" so it is impossible to leave a message. I have also emailed the company several times and have not received a response. I have opened a dispute with PayPal and ordered the jacket elsewhere (of course I will have to pay a large shipping fee to have it for Christmas all because First Place Parts can't seem to figure out how to do business correctly). I tried to file a complaint with the BBB but found out that this business is not accredited. I will never do business with this company again. read more

Same problem as the to previous reviews! cannot contact, no order confimation, and still no goggles after 3 weeks! not the kind of customer service that makes me want to reorder from them. read more

I bought 2 helmits for Christmas; 1 is damaged. I have sent several emails to the company and I have left several messages to return calls but nothing. I am on hold for twenty min then the recording states to leave a message to no avail. I do not plan on buying anymore products from this company. Their customer service is terrible and they do not followup on complaints. I would not recommend this company to anyone! Buyer beware!!!! read more

I can't tell you how disappointed I am with this shotty operation. I will NEVER order and will tell everyone to NEVER order from this place. So... Here is the truth. I ordered some snow gear for my wife that ended up not fitting. After being on hold twice for over an hour I emailed them for a return code or something to talk to someone. While on hold I was browsing their website and read that since my wife snow gear was on sale that I could not return and had to exchange. After 24 hours I received an email from a customer service rep and called her. She told me I could send the snow gear back in for a refund. I asked if she was sure since it was on sale. After I she realized I knew more about her store policy then she did, she said I would only get a store credit. So... Now I had to pay for return shipping since they do not send their packages out with return labels like several other places I have bought from. Fast forward to today. I called and they did receive my return. I placed 4 items in my shopping cart and called. This time I was only on hold for 25 minutes... AFTER placing the order for 4 items using my store credit the customer service rep told me two of them are on back order and they have no idea when they will be in stock. My 300$ store credit is being held hostage by this inept organization. Bottomline don't use this place and tell everyone of your friends that this place is incompetent retailer. I wanted to add that this is the first and only online review I have ever done. I felt compelled to write this so you don't waste your hard earned money and it is not held hostage by their incompetence. read more

The only reason I gave them 1 star is because I can't go any lower! This web based business still thinks it's 1995 and their web presence shows this fact. Their website isn't updated, it doesn't show if a part is on backorder or out of stock, nor does it show if items ship seperately. You purchase online and think everything you ordered should be arriving within 5 days. Wrong! Plus their e-mail confirmation leaves a lot to be desired. The web designer/e-mail designer puts your shipping and part status directly adjacent to the part number, so read very carefully! Their customer service is horrible ie: poorly trained reps and a general manager that could care less about pleasing a customer. Don't be lured by their generous 45 free return policy-you don't have to pay a re-stocking fee because they're just the middle man, but you do have to pay to return the bad part! Bottom line-5 weeks to get a set of handlebars with returning the bad ones and finally getting my credit card credited-in which I had to send multiple e-mails! And I still had to go out and purchase a set of bars locally so I could go riding on the weekend, so I have a set of spare bars sitting on my shelf! Do yourself a favor and buy local or stick with Dennis Kirk-at least you know if something goes wrong you can get it handled in a timely manner. read more