I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Kentronix works for us perfectly, for many years, tech support is on time and precise if we need…read moreit. Highly recommended.

Super rude! Super unprofessional! Change and add fees without letting customers know! Low low low…read morequality cameras! Awful! Beware! Been with them 15 years. Bought 5 cameras and they installed. Lots and lots of issues over the years with cameras breaking. Now they want to charge you over 100.00 to come out to your house when these cameras break and have issues constantly. Oh, they have added a "service agreement," but never let long standing customers know of this important change. And the new person answer calls and talking to long standing customers.....good luck. She just talks over and over you rudely not giving you the customer a chance to speak. Warning! Use a different more professional company!

A huge shout out to Trevor for his PHENOMENAL customer centered service today. He was just patient…read moreand when was unsure of an answer, rather than stumble or make something up, he went and found the answer! This level of service should be a role model for others. Trevor was kind, patient and outstanding representative for Best Buy!!!

I went here on Black Friday and back again on Saturday to make a large purchase. The Black Friday…read moredeals this year were great. The staff at this location were attentive and patient. Usually on a busy holiday weekend you have to wait in line to check out. They got me right up to register and I checked out and left. Probably my most stress free trip to Best Buy.

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

After nearly 20 years as a SafeTouch customer, I never expected my relationship with the company to…read moreend this way. I called to temporarily pause my monitoring service while our home is being remodeled. After waiting on hold for about 20 minutes and being transferred to a cancellation specialist, I was told that pausing service wasn't an option. When I asked about canceling and restarting once the remodel was complete, I was informed that I would have to pay the remaining balance of my contract. The problem is that I didn't even realize I was under a contract. In 2024, after my system lost its connection and SafeTouch was no longer monitoring my home, I was told my equipment needed to be upgraded to restore service and that the upgrade would be free of charge. What I wasn't aware of was that the paperwork I signed also extended my contract through 2029. After spending even more time on the phone, I decided to cancel anyway, even though it cost me approximately $1,400. To add to the frustration, after all of that, I was told I still had to send an email requesting cancellation before they could process it. I've been a loyal customer for almost two decades, and this experience was incredibly disappointing. A company should value long-term customers and be transparent about contract terms, especially when presenting something as a "free" upgrade. Unfortunately, because of this experience, I can no longer recommend SafeTouch.

Had a great experience working with this business to get our new home rekeyed. I called around…read more11:30 am to see if they could come out and by 4 pm we were done, even with another job causing a slight delay to their arrival. They were communicative and efficient and did the work for a very fair price. I recommend this business highly!

Came the same day I requested for rekeying. And came back to fix an issue the next day. Overall…read moresatisfied with their service! - Rachell