1. First Response Plumbing

    1. First Response Plumbing

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    Alton, IL

    First Response Plumbing

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    FS Plumbing

    FS Plumbing

    4.6
    (38 reviews)

    The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

    I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

    Cardinal Plumbing Co.

    Cardinal Plumbing Co.

    3.9
    (7 reviews)

    From start to finish, my experience with Cardinal Plumbing was outstanding. I began by getting…read moreseveral quotes for replacing my old tank-style water heater with a new Navien 240A-2, and James from Cardinal immediately stood out. He was incredibly knowledgeable, patient, and thorough--he offered more insight than anyone else I spoke with. His professionalism alone made choosing Cardinal an easy decision. When installation day arrived, I received helpful notifications letting me know exactly when the team would show up. Zach White and Logan Mossman arrived right on time, and both of them were so polite and thoughtful. They slipped on boot covers the moment they walked in and took the time to really listen to what I wanted. I asked that the HALO ION-6 be installed on the main line so the whole house would benefit, and they understood immediately why that mattered. They also worked with me on how the gas line should be routed, and they handled every detail exactly as I requested. Their workmanship was truly impressive--clean, tidy, and so well-organized. You can tell they take pride in what they do. Even better, they kept the mood light and fun, singing along to "Dude (Looks Like a Lady)" while they worked, which made the whole experience feel surprisingly enjoyable. Everything was done professionally, beautifully, and with genuine care. I'd give Cardinal Plumbing a 5/5 without hesitation, and I'll absolutely be using them again. Highly recommended!

    Unfortunately I had a terrible, horrible, no good , very bad experience with this company. They…read morewere supposed to install a walk in tub that was 3 inches from the floor. Instead they installed one that was 5 inches. And in spite of the fact that Zac measured and measured and measured again, the tub is both too narrow and too short!! Now I have a hole in my floor which runs the length of the tub! In addition they put in a shelve that is too far back to reach, and they pounded so hard on the wall putting it in that they knocked holes in the adjoining rooms wall. The owner admitted that they were unable to get the tub I was supposed to get because he is a private contractor and the makers will only install them themselves. They refuse to give me my money back!

    Inspector Plumber

    Inspector Plumber

    3.4
    (21 reviews)

    When I needed a plumber and started to ask friends and family who to use, I kept getting the same…read moreanswer, Inspector Plumber. So of course, I gave them a try. Now, if anyone ask me for a plumber recommendation, I will be giving the same answer, Inspector Plumber. When I went to turn the controls for my outdoor faucet on, it started to leak. So, I immediately turned it back off and started my search for the plumber. Once I decided to use, Inspector Plumber, I gave them a call. The receptionist /dispatcher was extremely professional and friendly. I believe her name was Courtney. She asked questions to help her understand my needs and situation. As we chatted, I told her my availability. Once she had all the information she needed, she asked me to hold for a moment. To my surprise, when she came back to the phone, she told me that she had someone available as soon as they finished their lunch break. WOW! that was quick service. I was use to big city waits, so this impressed me. I had a team of two arrive, the lead was Chase. I showed them my plumbing issue, they evaluated and provided me with an estimate. Chase also, pointed out something else that should be addressed. While some of you would say that was an up sale, I say it's good customer service. It was an update that I knew needed to be done in a 60 year old home. He gave me two bids, one for what I called about and one including the update to my main waterline faucet. Both estimates were very reasonable, especially with my 5% discount for being a senior. After seeing what they needed to fix my issues, they excused themselves to run to the local plumber supply store to buy supplies. Once they returned, working as a team, they had everything completed in under 2 1/2 hours. After working, they cleaned up and left my home as it was when they arrived. I liked that they documented their work with photos attached to my invoice. If I need a plumber in the future, I'll be calling Inspector Plumber again. I've added them to my contacts in my smart phone to make life easier. Also, if anyone ask me for a plumber recommendation, I can easily send it to them.

    I had Inspector Plumber clean a 1.5 inch drain. That charge was $323 pus $40 service call. While…read morethere they said I should replace 13ft of copper drain line, that wasn't leaking, with plastic. I agreed. It took about an hour, that charge was $651. According to Lowe's the material was less than $50. So the labor/service was around $600 per hour. I'm elderly, is that a good deal? 6-05-2025.

    Hansen Plumbing & Mechanical

    Hansen Plumbing & Mechanical

    5.0
    (2 reviews)

    I was having some work done in my basement and needed to have my hot water heater moved and the…read morecompany doing the work, recommended Hansen. I'm glad that they did, because being new to the Riverbend area I may not have found him on my own. Plumber Dan is a one man show, so be patient. He's not only the plumber, he's the receptionist and bookkeeper, too. He'll get it all done and do a great job, too. When I first called Hansen, I got a voicemail, so I left a message. I explained what I needed done and left my number. I didn't get an immediate call back, but it wasn't an emergency and we were going into a week-end. When I did hear from Dan, it was via text. They were, professional and complete sentences with no abbreviations. I thought it was odd, but once I learned he was a one man show, it made sense. Anyway, I answered his questions, took the pictures he quested and sent them back. He responded quickly and scheduled an appointment. The day he came to do the work, he was prompt and efficient. After moving my water heater, he explained some things to me. He didn't do a hard-sell, but he informed me that mine was 29 years old and when he moved it back after my other basement work was completed, it may not work. I listened and I knew 29 years for a water heater was a long life and I better get a new one. Once my basement work was completed, Dan was quick to get my new hot water installed. A man can only live so many days without hot water. Again, he was right on time and the installation went as smooth as silk. Once they got my old water heater out of the basement and loaded in the truck for disposal, it was obvious I needed a new heater. Dan is a great plumber. He's the one I'll be calling the next time I need one.

    An outdoor faucet at home suddenly started leaking about a bucket of water an hour. Hansen…read morePlumbing came to the rescue. Dan quickly returned my phone call and was able to be on-site within 30 minutes. Truly wonderful! Hansens quickly diagnosed the problem, talked me through the issue and the fix, and got everything sorted out in under an hour. Would definitely call Hansen Plumbing again.

    SOS Plumbing

    SOS Plumbing

    4.5
    (21 reviews)

    Excellent work!! Had a leakage between the tank, and bowl. I did notice the tank to bowl gasket…read moreprotruding when you look down the flush valve. Robert arrived and he and his assistant looked at it. Robert showed me how the gasket was crushed!! They replaced the gasket, tested to see if there were any leaks.

    I hired SOS Plumbing in 2025 for a water heater replacement and paid over $2,200, expecting a…read moreprofessional, code-compliant installation. Less than a year later, while selling my home, the St. Louis County occupancy inspection failed because their installation contained clear code violations, including a missing required expansion tank and a non-compliant flex connector. When I contacted SOS Plumbing, the owner told me he intentionally didn't install the required expansion tank because he was "trying to save me some money" and didn't know I was planning to sell my home. Instead of taking responsibility for the code violations, he quoted me another $800-900 to correct his own work. I refused to pay twice for the same job and hired another licensed plumbing company, paid an additional $750 to bring the installation into compliance. A homeowner shouldn't have to tell a licensed plumber they're planning to sell their home to receive a code-compliant installation. Paying premium prices should mean getting professional work done correctly the first time--not paying someone else to fix it later. Based on my experience, I cannot recommend SOS Plumbing and would urge anyone considering to think twice before trusting these 5 star reviews! Update: Since business owner replied(pretty classic "defensive rewrite of history" response): Just to be clear. please don't reframe "code compliance" as optional upgrades. Those are not "nice-to-have upgrades". they're required for compliant installation. And please stop that "budget priority" claim. That is not true. Don't try to justify omissions on your end. did not request a non-compliant installation or decline required code-compliance work. At no point was I informed that the installation would not pass occupancy inspection or that required code items were being excluded from the work performed. The water heater installation later failed occupancy inspection during the sale of my home, requiring additional work to bring it into compliance. While scope and pricing were discussed, I relied on a licensed contractor to complete a code-compliant installation and to clearly communicate any items required for compliance at the time of service. It is not reasonable to expect a homeowner to independently identify or approve hidden code deficiencies during what was represented as a standard installation. I was not seeking a "budget" or stripped-down installation. If cost-cutting was the primary expectation, I would have chosen a different contractor. The equipment installed was a Bradford White unit, which is a professional-grade water heater, not a low-cost or economy product. I specifically chose to go with this business because they have a premium brand unit available and I know this is not a budget big box store option. So please stop bringing up that "budget" claim. The business's response is misleading and not consistent with what was communicated or agreed upon at the time of service. The characterization that I declined required code-compliance work is not accurate.

    First Response Plumbing - plumbing - Updated July 2026

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