This company in and of itself gets 5 stars easily. We had an urgent need for water restoration, and First Response was the one company who was able to get out immediately. Seth was friendly, professional, and reliable. I trusted him implicitly. Communication was wonderful. The only reason for the 4 stars versus 5 is due to the contractor they referred for the demo and repairs. This contractor was horrible in just about every definition of the word, including putting more work on First Response. Aside from my advise to ask for a different referral if they recommend using VM Construction for demo/repair needs, I'd highly recommend First Response. read more

When we needed help with a flooded basement, First Response came to help immediately. Luckily, the water had retreated by the time they arrived, but our basement and associated walls needed to be dried out. They did all that was needed, and did it efficiently. The drying took several days; the checked in the interim to make sure all was going well, and did not remove their equipment until they were certain everything was fine. We were not just happy with their work, but grateful. What we paid was identical to the estimate they gave us. We hope this never happens again, but if it does, we are glad to have them on our side. read more

On a Sunday evening in December, I had a flood in 3 units at the property I manage. It started from the 3rd floor and went down to the 1st. It was a tremendous amount of water and they were here within 90 minutes, which is spectacular! It was a bit of a long process to resolve everything, but that is to be expected. The only reason I'm not giving 5 stars is because of an issue with one of their dehumidifiers that took quite a while to get resolved. That being said, when you go to them with an issue, they really strive to take care of the customer and I appreciate that. read more

Brent and his team are professional, knowledgeable, and detail oriented. We had gone with another company and at the advice of our plumber, asked Brent to take a look. He quickly found (significant) water that the previous company had not addressed because it was in a hard to get to spot. My house is now dry and my basement has none of that wet smell. This is the sort of company where you hope not to see them again, but I will not hesitate to call First Response if I have another water issue. And I'm keeping them in my phone just in case. read more

After discovering sever water damage to my home, I contacted Belfor of Seattle and they were not only quick to respond but the reconstruction crew dispatched to repair our damage (4 bedrooms and exterior siding) was efficient, professional, and easy to work with. Additional items discovered that needed to be addressed were handled and approved by the insurance company without delay. I would not hesitate to call on them again and recommend them to anyone suffering from fire, water, or natural disaster damage. read more

Working with First Response Water Damage Restoration has been a privilege. Brent Rice has always provided us the accurate information and resources to provide a safely and effeciantely services to make your we deliver the best quality performance to the clients. I always think if everybody out there would take their jobs with such professionalism like First Response Water Damage Restoration does, this would be a better world. I would totally recommend First Response Water Damage Restoration to everyone! read more

Our kitchen sink had a link in the island and it went undetected until we noticed a warping board at the end of the island. Getting everything dried out and the entire insurance process was the first priority. The team at First Response was awesome. They were onsite in a few hours and had their part of the repair done very quickly. Professional, explained everything very well and was a pleasure to work with. I can highly recommend First Response Water Damage Restoration!!! read more

We had a roof drain let go during a downpour flooding two floors of our office building on Mercer Island. The pictures we sent to the insurance company were really disheartening. Brent was there quickly and said no problem. He had the place dry in no time with very little interference with our tenants. He was able to clean one floor and had the other sub-floor dry and ready for new carpets. Our tenants downtime was minimal. Great job Brent! read more

Christmas time is never a good time to have a water damage issue but, that's exactly what happened. Brent and his staff were on top of it. He was able to use his network of service providers to stop the leak and to start the damage mitigation. I would never wish anyone to go through this but, with professionals like First Response Water Damage Restoration Christmas was saved. Rudolph even found our house. A+++++ Thank you Brent and the Gang read more

Our washer broke a few months ago and all of our contact with Brent has been great. Communication is VERY important to me and Brent is an excellent communicator- he is prompt, arrives on time, actually follows through with what he says (which I've found is so rare in the world of homeownership), and was very patient with the millions of questions I've had. I would absolutely recommend Brent and his team to others. read more

Brent and his team were prompt, responsive, friendly, and very professional. They explained what they were going to do and they took care in mitigating and repairing the damaged area. Brent personally checked on the progress of the job and kept us up to date on the situation. He was easy to reach and was always friendly and helpful. We are very satisfied with the results and highly recommend First Response! read more

This company appears to be compassionate to your situation, prefessional and extremely result oriented. When they arrived I was in a panic, but Brent put me at ease and quickly moved to fix the water problem but didn't stop there...he was determined to find out what caused it. I would highly recommend First Response Water Damage Restoration. Wesley's Renton, WA read more

Brent and Seth were a pleasure to work with..They were professional and reassuring after water found d a home in our basement..They got the carpet out and fans going and it dried out quickly.. Then they referred us to VM construction to do the rest if the work.. Very cost conscious and reasonable with the fees.. Would recomend them highly.. read more

Through the years I have known First Response Water Damage; I have hear from their customers a great feedback as they have a very fast response and a great knowledge which is crucial when you have water damage. I recommended them for their professionalism and integrity. Maru" read more

My townhouse seller was sold of mold in attic; Brent took my call at 6:26pm Friday nite. Within 15 minutes he'd had another remediation contact, Bill from Accurate Environmental Services, call me and set an appt for 2:00 Saturday. Stellar service and response!! read more

I am a general contractor. Every time there is water damage in a homeowners home that calls me, I call First response. They are very quick and professional. Seth has been my main contact aNd he's never let me down. Keep up the great work guys! read more

We have First Response Water Damage Restoration to clean up our house due to water leak. They responded quick and did a thorough job. We are pleased to have FRWDR do the clean up. read more

Knowledgeable, professional, trustworthy people . Knows how to work with and take care of all that needs to be done, properly, so we don't have to worry about anything! read more

Amazing response time and clearly they have experience working with insurance companies, because that part was seamless. Highly recommend!