The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.

- driver was on time - clean bus…read more- we left forty five minutes after the agreed upon time and the driver was nice about it - he was also nice with our crazy requests - Bluetooth speaker on board - company was very responsive with communication

This was my first time using JRB and I plan to use them again! The company was good with…read morecommunication and the price was reasonable especially compared to other companies I looked at. The driver was on time and responsive. The bus was in great condition and everyone thoroughly enjoyed the ride. Would 100% recommend.

Been a passenger on a bus out of Stroudsburg Park & Ride. This is not one of the discounted rides…read more I pay good money. Recently my driver, who is excellent, has smelled of alcohol. This has occurred more than once. I have called Martz and reported it, but nothing seems to get done. Avoid bus #1681, driver Andy Pritt. May have to change my start time at work to avoid riding with him, especially on Monday mornings.

Small commuter bus stop that is just short of true park and ride by providing ticketing. The…read moreparking lot is divided into 2 with a back lot being a bit of a hike to the main building but there is a shelter in the back to allow people to wait. The shelter is not heated so winter wait is somewhat chilly. Overall it is a convinient place to commute from given the large number of buses servicing the stop.

A lot of the negative reviews for Lakeland Bus Lines are from angry daily mass transit commuters…read morewho are using social media as an avenue to vent for a negative experience. I just wanted to say Lakeland Bus Lines handled shuttle services for our wedding day flawlessly. Pickup, dropoff, ride quality, bus quality, everything was absolutely perfect. If you are looking for a vendor for shuttle services, look no furtther than Lakeland Bus Lines. Big plus, if you get matched up with Bryan Mazzarisi. He is absolutely the nicest guy in the world and will answer any question you have. All in all, thank you SO much Lakeland & Bryan!

I want to share a serious pattern of behavior I experienced across three separate staff members…read moreduring several trips with this company: tour director Debbie Card, tour guide Lisa, and bus driver Sean. Debbie Card repeatedly crossed professional boundaries throughout multiple trips. She was condescending to me the entire time, closely monitoring my movements and narrating everything I did, when I simply wanted to be left alone. I was polite about it, but that only seemed to encourage more of the same behavior rather than less. On one trip, she put her hands on my shoulders and physically walked me through a dining room, forcing me to sit next to her and Sean, both of whom intimidated me with personal questions the entire time. When I tried to explain that I simply wanted to sit by myself and enjoy my own company, she became loud and obnoxious about it. She also made condescending remarks to my teenage daughter, criticizing her for wearing a jacket in the summer -- an inappropriate and unnecessary comment from an adult in her sixties toward a young teenager who was doing nothing wrong. Tour guide Lisa was reportedly cleaning up a coffee spill nearby -- I was reading my magazine and hadn't said a word or given any indication of an issue -- yet she put her hands all over my legs and shoulders, patting me condescendingly as though I had caused a problem or needed to be soothed. I had to tell her directly to take her hands off me. "I didn't even say anything," and yet she still treated me as if I had. She also had a pattern of insinuating I was causing problems where none existed -- for example, when I simply walked past a building, she commented, "Oh, you're trying to get in the building, are you?" as if I had done something suspicious. I later told her explicitly that she needed to be professional with me and limit our interactions to itinerary information only. Rather than respect that, she twisted the request and used it against me. From that point forward, she manufactured problems and turned the staff and other passengers against me, seemingly unable to tolerate a passenger who was simply calm and enjoying herself independently. Bus driver Sean added to this hostile environment. During the dining room incident, he was part of the intimidating personal questioning I was forced into. Separately, he commented on my appearance to other passengers, acted overly familiar as if he knew me personally, and gave me dirty, intimidating looks without provocation throughout the trip. I paid a single supplement specifically to travel independently within a group setting, and chose a group tour for the logistics and safety it's supposed to provide. Instead, I felt targeted, unsafe, and taken advantage of by the very staff meant to ensure a safe, respectful experience. I complained to the company directly, and absolutely nothing was done. Their response was essentially that if I didn't like the tour guides, I should go elsewhere -- no retraining, no accountability, no real acknowledgment of the pattern. I spent a significant amount of my own hard-earned money across several trips with this company to be treated this way, and they showed no interest in fixing it. This is not a one-off bad experience -- it's a pattern across three separate staff members and multiple trips that speaks to a much larger problem with how this company trains, manages, and holds its employees accountable. I would strongly caution anyone considering booking with them, especially if you value being treated with basic respect, safety, and independence.

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

A game-changer if you live in the city and want to explore this huge park (Harriman State Park),…read morebut don't have a car. We took the Metro-North Port Jervis train to get out of the city on Saturday and rode it up to the Tuxedo Train Station, and as soon as we got off the train, we saw the shuttle stand. It's actually inside the old train station, near the platform. The volunteer bus riders suggested the best trail for us (we had our dog and wanted to do an overnight, but didn't want to hike too far.) We ended up going on the red trail and staying at one of the old shelters and then catching the bus back on Sunday morning. There were a few other campers there the night we went but it didn't matter and it was a quality evening. The bus is reasonable (5/per person) and leaves right on time, the only dowside is the shelters aren't right on the water so you have to bring your own drinking water if you're staying overnight. But I might come back and just ride the bus through the park. It's really pretty and I take a lot of pictures, especially in the fall, and Harriman is really exceptional once the leaves start turning color. Until this shuttle started I had no idea how big Harriman park is but now I know. You can pick up trail maps right at the train station if you go on the weekend. There's also a large farmers market right in the parking lot when you get off the train so we brought peaches and apricots on the hike.