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    Nauset Rental

    Nauset Rental

    1.0(7 reviews)
    1.3 mi

    View all Nauset…read moreRental 4.5 (185) Vacation home rental agency in Orleans, MassachusettsOpen Overview Services Reviews Photos By owner About Google review summary Reviews All summer15 walking12 communication12 cape8 +6 Sort by Most relevant Newest Highest Lowest Chris Akins 3 reviews TL;DR: Nauset Rental canceled my confirmed booking after claiming the price was a mistake, then ignored my follow-up, refused to negotiate, and stopped responding ... More Brian Dowling 1 review 2 months ago I have been using Nauset Rentals for our Cape Cod vacation for the last 5 years. They have been helpful, friendly and very easy to deal with. The house that we had rented every year was sold and the team at Nauset Rental helped me find a ... More Nauset Rental (Owner) 2 months ago Thank you for your wonderful review, Brian! We're thrilled to hear about your positive experiences with Nauset Rentals over the years. It's great to know we could help you find a new rental that fits your budget. We appreciate your recommendation and look forward to helping you with your future Cape Cod vacations! Shannon Seastead 4 reviews 2 months ago This was a great little place to stay and provided easy access to town and the beach. The inside of the house was nice but the bedrooms and outdoor landscaping could use a little TLC. When we drove up, it was a bit underwhelming, with a ... More Annie Barth 2 reviews·13 photos 2 months ago Our family enjoyed our stay at Mooncusser house! Beautiful home, well stocked! Owner thought of everything! Wish we could've stayed longer! Thanks for opening up your beautiful home to us! Great location! Loved walking over to Wequassett ... More Photo 1 in review by Annie Barth Photo 2 in review by Annie Barth Photo 3 in review by Annie Barth Photo 4 in review by Annie Barth+4 Nauset Rental (Owner) 10 months ago Annie, we're so glad to hear that you enjoyed your stay at the Mooncusser House in Harwich! Such a beautiful home and central to so many fun things to do on Cape Cod. We hope we get the pleasure to host you and your family again in the future! Chris Akins 3 reviews 5 hours ago New TL;DR: Nauset Rental canceled my confirmed booking after claiming the price was a mistake, then ignored my follow-up, refused to negotiate, and stopped responding entirely. Their actions left me with $2,500 in nonrefundable flights and a rental car--and no place to stay. Zero accountability, zero response, zero professionalism. After many great experiences with Del Mar Vacations, I decided to give Nauset Rental a try for some new options. I found a home I loved at a fair price and booked it--but what followed was unacceptable: Nauset confirmed my booking, then emailed to say the price was incorrect. They increased the total by an additional 150%, from $5,000 to $12,000, claiming the listing was still being tested. I responded professionally and offered a compromise, saying I'd still be willing to pay more--just not the full new rate. They ignored my response and canceled my reservation without warning. I followed up again, and only then did they reply--but they still offered no apology or solution. Instead, they pointed me back to their site and suggested booking a different, even more expensive home. After that, they stopped responding completely. Because of their lack of communication and accountability, I was stuck with $2,500 in sunk costs from flights and a rental car I had already booked around the reservation. Meanwhile: Del Mar Vacations has always owned their mistakes. Once they gave me 25% off a current booking and 15% off a future one over a much smaller issue. In the end, I returned to Del Mar, found another great home, and spent $16,000 with a company that values my business. --- Bottom line: Nauset Rental failed to take responsibility, ignored me after canceling, and left me holding thousands in costs. If this is how they handle their own mistakes, I'd hate to see how they treat customers once you're already in the home. Never again.

    Wish we had seen these reviews prior to renting from them…read more We encountered numerous problems at our rental with broken light fixtures and appliances, including the clothes washer/dryer. It was clear that Nauset Realty failed to inspect and make repairs as necessary prior to our stay, which was at the end of August. We were not informed of the broken appliances or told not to use them--and wasted a lot of time trying to get things to work, communicating with the rental office, and dealing with repair technicians. Immediately upon arrival, we had to deal with water pouring out of the ceiling in one of the bedrooms, later, water leaked out of the back of the broken clothes washer, spilling all over the floor. When it was supposedly fixed, we tried to use it, and it would not drain. Another technician came and drained it. We wasted more time supervising him. Nauset said we could talk about a partial reimbursement once we left the home in good condition. However, upon our departure, they failed to follow up and when we did, they pointed to the contract and said they had no responsibility to reimburse us for anything. This level of inconvenience and number of issues is way beyond what we have had to deal with in any home we have rented in the past 10+ years on the Cape, and the poor customer service and outright gaslighting and rudeness from Nauset was astonishing. Apparently it also is not unusual for them, based on their reviews. Stay far, far away. EDIT: Also pretty sure they are in violation of the federal law prohibiting non-disparagement clauses in contracts (The Consumer Review Fairness Act (CRFA)- which makes it illegal to bar/restrict the ability of a person who is a party to a contract to review a company's products, services, or conduct--let's hope they start treating their customers better.

    First Student - publictransport - Updated June 2026

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