Perfectly happy with rental my home through Niche Properties. The property manager has been…read moreresponsive and informative throughout the transfer from another company, the search for a tenant and keeping me in the loop of any issues that arise. Cleaning and repairs have been taken care of quickly and at a reasonable price. It became difficult to trust property management companies after a horrible experience and since I live so far away. After a few short months, I feel confident that Niche Properties conducts business in my best interest as well as tenants.

Wonderful experience with this firm. They went above and beyond and were friendly, knowledgeable,…read moreprofessional, prompt and great to work with!

We had a rental property in Charlotte, NC for the past 11 years. Over that time, we worked with a…read morefew property management companies, including TouchPoint. What I appreciate about TouchPoint, from a rental perspective, is that David and his team are business minded and motivated to work for both the owner and the tenant. You can imagine that over 11 years, issues arose. Working with Uri, we were able to resolve issues quickly. There was flexibility on issue resolution, which I appreciated. Sometimes I went through TouchPoint, other times I would manage resolution on my own. Upon deciding to sell our property, we worked with David and his team to not renew the lease and list the property. It sold in a matter of days. Working with Uri, we streamlined the cost of all repairs. Photos were sent and communication was good during projects. Accounting was accurate, and most importantly - we all got paid. Thanks David and the TouchPoint team.

I lived without screens in the windows of my home for 4 years. They kept saying they would see what…read morethey could do and what they could do was apparently nothing. Also raised rent significantly for every year. Don't recommend

I was in search of a Rental property and found the Fulcrum Property Management Company. Mr. Owens…read morewas very thorough in explaining line by line of the terms and agreement and did a walk through of the property. He was very professional and it is very hard to find this in some real-estate these days. Some people just send you documents and have you send money, Not this company. You meet you talk through everything. They are very very Professional and I thank them for that. Please visit fulcrumpmgmt.com and see the services they can provide and how they can PROFESSIONALLY help you.

From the owner: Fulcrum Property Management is a full service property management company with more than 21 years…read moreof experience. Our experienced & professional staff and our vast range of services ensure that you & your property are taken care of properly.

Great experience with Carolina United Realty! I lived in Texas in 2017. CUR agreed to let my local…read morecoworker come over and see the house. With all the online fraud, I wanted to make sure the house was as advertised online. The tenants were understanding and packing at the time. The owner and someone with CUR met with my coworker, let her take some pics, and eased my worries. The application process was quick and easy. We leased for 5 years. Each renewal period was done quickly and they worked with me and the owner over any concerns I had. They have a system online that is customer friendly. I paid each month online and could enter a maintenance request online. I could track the maintenance progress online. Some owners won't allow the property manager to hire anyone they want. Any delay was minor and not due to the realty company. I put in a request less than once a year. The office staff always answer the phone and were always polite to me. Fast forward to this year, I wanted to buy a home. They allowed me to propose purchasing the property to the owner. They were a wonderful property management company for us when we needed it. They went above and beyond and graciously hosted the closing for us! It's clear they care about their tenants and owners!

I have always found Jim , the owner, as a straight shooter that will work to go the extra mile and…read moreis head and shoulders above other PM firms I have dealt with in the past. They have more higher-end properties and their fees are on the low end. I highly recommend! This is a tough business for sure, but I have found Carolina United Realty to be the most responsive in Charlotte.

If I could give zero stars I would. This management company is not helpful, not responsive, and…read moreonly is willing to take your money as a community not do anything to benefit the community. Horrible would never recommend.

LACK OF PROFESSIONALISM, TACT , and a toxic HOA management…read morefirm. Repeatedly takes 2.5 weeks for return phone calls unless an emergency...What kind of business are you? Good news AMANDA and team there is competition and I will be unrelenting in having Falcon One replaced in our development

My husband and I rented a home in SC from CLT Prime Properties for almost a year and a half and had…read morea very good experience. CLT Prime Properties negotiated a few items in the lease for me with the owner. I was having difficulty finding an owner or property management co that was willing to accommodate me - this is the benefit of working with a local company rather than some of those large corporations that own rental homes and are inflexible. Shannon and Wendy are reachable and responsive. We had some issues with an appliance and with the heating system in our rental - Shannon was on top of getting repair/service companies sent out and getting the issues fixed promptly, even at the beginning of covid. The property we rented was nice but wasn't the cleanest on move in. We got it in much better shape before we moved out and Shannon refunded our entire deposit . I did not expect that would happen based on prior rental experiences with property management companies. I was pleasantly surprised with our entire rental experience. After we moved out, Shannon picked up Amazon packages that I mistakenly had shipped to the rental, and he shipped them to me out of state. He also contacted us a few times when the owners' packages/mail were delivered to the rental to help the owners. Wendy sent me a very empathetic note about a personal situation I was experiencing because she had been through it herself. These folks are kind and honest, and the people they have working for them seem to be of the same character. As a renter, I highly recommend CLT Prime Properties.

DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

**Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.

I truly love this property mgt company! The Charlotte staff is extremely helpful, and you can tell…read morethey care about you care about you. The property is well mainatained.

Disappointing Leasing Experience at Brixton Apartments in Rock Hill, SC…read more I initially removed my previous review because I wanted to give management at Brixton Apartments in Rock Hill, SC, the opportunity to address my concerns. Unfortunately, after several months of experiences at this property, I feel it is important to share my honest experience for the benefit of current and prospective residents. From the beginning of the leasing process, communication was inconsistent and, at times, confusing. Before signing my lease, I specifically requested to tour all of the available two-bedroom floor plans because I needed a layout that would accommodate my medical equipment. I was told by Jack that there were only two two-bedroom layouts available at this brand-new community. After signing my lease, I later discovered that there was another two-bedroom floor plan that more closely matched what I had originally been looking for and initially inquired about. Had I been given the opportunity to tour that layout before making my decision, I likely would have selected it instead. After moving in, I experienced numerous issues with my unit that required repeated follow-up before they were addressed. These included inspection-related deficiencies, significant gaps around the entry door that allowed excessive light to enter the apartment, affected energy efficiency, increased outside noise, and contributed to pest concerns. I also experienced ongoing maintenance issues, including defective stainless-steel shower niches that were also not uniform to the construction fixtures which remains unresolved and a non-functioning air conditioning system for an extended period, which delayed my ability to fully move into the apartment. I was also surprised to learn that the apartment did not include ceiling fans or overhead lighting in the living room or bedrooms. I was informed that if I wanted those features, I would be responsible for purchasing and installing them myself, resulting in additional unexpected expenses that I had not anticipated when leasing a newly constructed apartment. More recently, I observed pest activity inside my unit, throughout the hallways, and around the property. Although management suggested that I obtain pest spray from the leasing office, my request to transfer to another available unit before unpacking my belongings was denied. Another concern was the condition of the building's only elevator. On one occasion, it had a very strong odor resembling urine, along with a yellowish residue on the floor, making it unpleasant to use. Since there is only one elevator serving the building, I hope greater attention will be given to its cleanliness and maintenance. To management's credit, vendors did respond to work orders and made efforts to address certain issues, and I genuinely appreciate those efforts. However, my overall experience has been frustrating because I often felt that I had to repeatedly seek clarification, document problems, and advocate for solutions that I believe should have been addressed more proactively. The property itself is attractive and offers many appealing features, but my leasing and move-in experience did not meet the expectations I had when choosing this community. I hope management will improve communication, ensure prospective residents are provided complete and accurate information about all available floor plans before signing a lease, to include equal and fair housing opportunities and continue addressing maintenance concerns promptly so future residents have a much smoother experience than I have had. Unfortunately, several of the concerns I reported remain unresolved. My intention in sharing this review is not simply to criticize, but to provide an honest account of my experience so that prospective residents can make an informed decision and management can use this feedback as an opportunity to improve the overall resident experience.