Dr. Brown is awesome. I've been seeing Dr. Brown for several years now. He is like a friend. He…read morecares and takes his time with you and never tries to rush. He listens to your needs and concerns and provides many suggestions. I believe he has helped me so much. He goes above and beyond by calling you and checking on you as well. I am so sad that he is retiring but I am truly glad he was my primary doctor. As far as his staff, they are not bad as the previous reviews state. They are friendly and have never been rude to me.

Dr. Brown was great. I'd been without a doctor of my own for years, but once I felt my condition…read morewarranted a visit, a couple friends referred me to him. He was clear and knowledgeable, reassuring me that what I was going through was completely natural. Ted is fair and affordable, and I've been going to him for most all my medical needs since.

Where do I start? This has got to be the worst medical office staff in the AV!! I haven't even been…read morethere a year & they have dropped the ball with every single visit!! Beginning with the first visit, that I waited 3 months for, I was not on their schedule!! Thankfully, one of the staff members remembered scheduling me, however, I waited 2 hours while they "worked me in". They have dropped the ball on prescriptions & lab orders EVERY SINGLE VISIT!! The most recent error was sending the wrong rx to the pharmacy, which cost me $100. Unacceptable the way they rush, assume & quick to give out the wrong info. Dr. DeSilva is wonderful, but once you leave the treatment room after talking with her, nothing gets done!! I've had to repeatedly ask for lab orders & rx's to be sent out. In addition, they failed to update orders in the system. How embarrassing that the Dr has to call the pharmacy to see what the last dosage was because her staff failed to update the chart. Complaints to management & Dr DeSilva were a total waste of time, nothing has improved, it just gets worse!! Moving on to where patient care matters & I'm taking my husband with me!

The worse experience I ever had . I went to this place to…read moreget Botox on my forehead only; and I end up with uneven eyebrows . That not been enough the wrinkle lines stay the same.. when I called to let them know they literally had the nerve to tell me that I was like that. So I didn't even bother to returned the call .. like there is No possible way they have the nerve to tell me that .. this wasn't my first time getting Botox to begging with and no I didn't have so uneven eyebrows with a dent in between them .. completely botched Botox . I will never recommend this place not only for the bad experience but also for not even trying to do something to not accept they did made a mistake.. ! Too bad I can't give them 0 star .

I just switched to Heritage from Kaiser. I got my first physical with Dr. Woodcock. The doctor and…read morethe Heritage staff were great. I highly recommend. The care I received was amazing!

STOP BEFORE YOU GO DOWN THE RABBIT HOLE !! Great doctors but the incompetent rude staff is the…read moreissue. When you call about your prescription your information is taken and if you do not follow up, nothing happens, your PRESCRIPTION dies right there. Days later When you call back regarding your PRESCRIPTION mysteriously you are told there's no record of you ever calling. Then the games start, "well did you get the name of the person that you spoke with, the date and time of your call"? SAY WHAT??? SERIOUSLY ??? My apologies, I did not know I had to go to this extent to have a PRESCRIPTION refilled!!!! Micromanaging your operation to get my prescriptions is not something I'm used to. This seems to be a trend lately. Unless you call days sometimes weeks ahead of time to let them know your prescription needs to be refilled it simply goes unanswered. You have to micromanage; calling the doctor, calling back a day later confirming they received your phone call the previous day (often several times) and actually calling the pharmacist to confirm that they received the information from the doctor, then the allotted time required for your pharmacist to fill the prescription. All this just to get a prescription filled by HDMG it's ridiculous. All of this has to be completed BEFORE, your PRESCRIPTION runs out. Now when the system breaks down and believe me it will, as the employees are inconsistent informing the doctor about your refill. You have to go through this process all over again. It's truly sad this level of medical care has depreciated to refill one PRESCRIPTION!!!!! There is always some excuse why the HDMG PRESCRIPTION refill process did not happen. Over and over and over month after month it keeps getting worse!!!!! I've been with the same doctor for many many years and wIth the switch to HDMG is where and when all the problems started. Over the past few years the selected few great employees who truly helped patients from the support staff have left! When my doctors leave I'm leaving this place faster then Johnny left Amber. No need to continue to be dumped on by this place!!!!!

I would recommend everyone go here. The staff is AMAZING and the doctors and PA are FABULOUS. I…read morewould not go anywhere else. A 10/10 for my family.

I'm new in the area and I chose Dr. Garrison to be my Primary Provider, I have to change it After…read more3rd time visit and HAVE VERY VERY BAD EXPERIENCE WITH THEM. Jen the Frontdesk and Older lady who have long brown hair with Glasses are MOST RUDEST frontdesk personnel I've Met. When I've done my 1st TB test appt. Nurse told me that I don't need to make an appointment to the Frontdesk and I can comeback on Thursday Anytime.. So I Came back Thursday and Jen the frontdesk doesn't accommodate me like pushing me away that she think I'm lying and ask n ask more question. And felt very embarrassed . I honestly felt Discriminated. Then when I See the nurse infront of me said YES SHE CAN DO WALK IN. Obviously those Employees have Lack of Communication aswell Hated their Job. These people need to learn what customer service is and be more professional. Have to dispute all the copay money we paid for this clinic. Very bad clinic I DONT RECOMMEND THIS. Stay away!! Employees are rude!! Very rude! Don't come here! Don't waste your money.

Dr K Kumar is the best Dr I've ever had. Advanced Imaging told me I had cancer he told me I do not…read morehave cancer there is no cancer I took another test and just as he said I have no cancer he's the smartest Dr I know he knows exactly what he's talking about he's very nice to the patient very understanding. I wouldn't give him up for the world

This "doctor" and his staff are the worst I have ever encountered in my almost 60 years of life…read more Lets start with the office staff, impossible to even get through to the office over the phone, phone service would not work for several hours on random days, would get hung up on by office staff after being on hold for over 20 minutes. Would be promised a call back which was never received. There is no option to leave a voicemail message. Had to work harder than ever to get them to complete my disability paperwork which my livelihood (mortgage, bills, food) depended on. Was then charged money to complete this paperwork which I've never heard of in my life at any other medical office. Now, lets move on to review the doctor. Doctor prescribed me expensive medications which turns out I did not even need. After receiving a free trial of this expensive medication and telling them I could no longer afford, the staff suggested my caregiver use HER insurance to get it for me, how shady is that?? I started receiving ointments and medications via mail which I never signed up for either. For some reason even though Kumar was the doctor I would see, my disability paperwork was completed by a Dr. Martinez which I've never even met, why is this? Does Kumar even have a license to practice anymore? After suffering through all this I google to find out he has done very many shady things, so I would not be surprised if he was no longer allowed to practice and I really don't think he should be. Avoid this doctor at all costs.

As a PCP I found her rude, unprofessional, and dangerously haphazard with healthcare…read more I got a bad feeling when I came to my first appointment visibly injured--bruises, scabs, and cuts on my legs/arms/hands--and she didn't comment on it at all. It was due to a nasty fall, not serious, but I thought it odd that Dr Motlagh didn't seem to notice or show any curiosity/ concern. Not a dealbreaker, but she was one red flag after another after that. Also, as a new patient, she makes you sign a form waiving a right to legal action, forcing you through arbitration if she commits medical malpractice. She overbooks and under-serves her patients. When I asked about it, the nurse told me a wait of 30-60 minutes was STANDARD. Sure, that's happened sometimes in past clinics due to the dr giving each patient careful time and attention on their care...but she does not. My time with her felt like she was rushing me out the door. Other doctors will apologize for even a 15 minute wait--after a 45 minute long wait, Dr. Motlagh told me "If you don't like it, you can leave." I definitely felt like I was being milked for as much money as the practice could get, and not just overbooking more patients than she can handle. It's crazy that office policy is to book you to come to a follow-up appointment (with a copay charge, of course) just to go over lab results before you even get those labs done; every doctor I've ever had will email or call with the results; followup appointments are only for if something serious is found in the labs. Being kept waiting almost an hour for that ten-minute appointment is also very unprofessional. The office also made several mistakes with my healthcare, including not knowing why I was in the office, not consulting the info I provided about the medications I was taking when prescribing me something new, and rushing me to the point that I had to chase the doctor down in the hallway just to get her to answer a question about my health. I'm not surprised--she seems so rushed and behind that I don't have confidence she's taking the time to treat patients right. I've never had a doctor where I felt I had to advocate so hard just to get routine healthcare done right. While her bedside manner can be nice at first, she gets very mean-girl energy the minute you express an issue with anything she says or does. Her language and tone were shockingly dismissive. The rest of the staff is okay, though clearly overworked. I would literally rather drive to Santa Clarita or even LA to see a halfway decent doctor than go to Dr. Motlagh's ever again.

Dr. Motlagh is an outstanding doctor who truly cares about her patients. My father absolutely…read moretrusts her and always feels well cared for at every visit. To those claiming she's "only about the money"--that couldn't be further from the truth. The reality is that insurance companies often reimburse physicians far less than they deserve. Despite this, Dr. Motlagh goes above and beyond. I've never seen a primary care doctor spend as much time with patients as she does. Most doctors are in and out in 5-10 minutes--she takes the time to listen and treat each person with compassion and respect. Like all responsible physicians, Dr. Motlagh has to follow strict guidelines from the DEA and medical boards. In many cases, she's required to see patients in person before prescribing certain medications--that's not her choice, it's the law. There's a lot that happens behind the scenes in healthcare that patients may not be aware of. But those processes are in place to protect us and ensure we receive safe, quality care.

I would prefer a doctor who doesn't prejudge patients based on unknowns. I was told he was a good…read moredoctor. He told me he could not help me, suggested I had other medical issues I did not currently have or ever have, and refused to renew medications I would die without. I am glad there are better doctors in the world. This one should step away from the medical industry.

the best cardiologist in town! You can trust your heart on…read morehis Hands!!! (He literally saved my life)

I had a very disappointing experience at this office. The front office staff came across as…read moreunfriendly and seemed bothered by the patients. The scheduling felt more like a cattle call than a medical practice, with multiple appointments apparently booked for the same time. Many patients, including several senior citizens, waited well over an hour to see the doctor, and the frustration in the waiting room was obvious. Patients deserve to be treated with kindness, dignity, and respect, regardless of their background. Instead, the atmosphere felt cold, rushed, and impersonal. It was genuinely sad to see so many people, especially older adults, waiting for such a long time without much communication. If you have other options, I would recommend looking elsewhere for your care.

Dr. Ahmed is good, but the staff is HORRIBLE. Rude, always in a rush, can't be bothered even…read moreanswering the phone. Corina the office manager is the only employee worth anything there.

I called to make my father an appointment and this poor gal was apologizing for having to put me on…read morehold. I just want to say she was awesome. I was actually surprised how quickly she answered and I barely noticed the hold because I was trying to find some information for her quickly. She was so nice and accommodating on the phone that I feel good about taking my dad here. Kudos for the excellent service over the phone.

Excellent care! Extremely informative. Takes the time to explain chronic kidney disease. Explains…read morewhat to avoid

If I can give 0 stars I would every time I call they NEVER answer and their phone automatically…read morehangs up after the 1st ring. I'm not one to be negative or give negative reviews but this place is absolutely ridiculous

They were assigned as my primary through medi-cal and I've never once seen the doctor or been there…read morebecause they have never once answered the phone! So impossible to even make an appointment