Excellent company to work for! Many satisfied tenants in all the buildings I worked at!

Check this out ! FSR making late payment on behalf of our strata ...charging us the late fees . Correspondence from pending CRT complaints never forwarded to strata . Propert manager that basically ignored a good portion of the requests he fielded. A lot worse than I ever thought . 1 star is min ....) is fitting . read more

I live in Upper Duke Crescent. There is a security guard supervisor named Harish Kumar who sexually harassed me at the reception desk by saying something sexually. His attitude was also very rude from the beginning. I contacted FirstService Residential head office couples time and requested to speak with the regional manager Paris, because this is a serious matter. FirstService customer service promised that Paris would call me back, but I never received any response. It seems they are trying to avoid responsibility. As a result, I feel compelled to write a Google review to let others know how poorly this company handles resident complaints--especially cases involving sexual harassment. Furthermore, the security guard, Harish Kumar, tried to deny what he said, which is very concerning. It's frightening that the property management would hire someone dishonest to work as a security guard read more

This company has turned our building into a Toronto Community Housing building. Regular maintenance is not performed, hallways are dirty and smelly and god forbid you have an issue with your unit. Our building is now falling apart under the management of FirstService Residential. They fight with owners like they are the owner of the building and your unit will most certainly lose value under the management of this company. I would not recommend hiring this company if it was the last property management company left in Toronto. If you do, be prepared for years of headaches and excuses. read more

While the people in management are nice enough, the running of the building could be a lot better. First Residential keep 'hunting' residents for not going according to the rules (weekly newsletter keeps quoting this), and keep reminding the residents what they cannot do.....it is tiring. In the meantime the preventative maintenance is far from satisfactory. I would really like to feel as if I actually own my condo rather than feel like a 'subject' under First Residential oversight. read more

Summit Royal (YCC 281) under FirstService Residential is poorly managed. Pest issues from common areas were blamed on my unit, and unfair charges were added without proof. When I asked for records, the manager retaliated by blocking payments, manufacturing arrears, and forcing a lien. Despite six formal record requests, no transparency or board access was given. Instead of resolving issues, they escalated to lawyers and threats of power of sale. Very unprofessional, retaliatory, and not acting in owners' best interests. read more

5 stars for how fast Laura Levy and Robert responded to my concerns about water damage. Heard water dripping in a wall, Laura responded to my message on the weekend within minutes. Robert came by shortly after with a plumber to investigate and found the issue on a different floor. By the time the water stopped dripping I had a small puddle by my wall. If they hadn't responded so quickly I would have had much more damage. read more

It has been almost 10 months with open ceilings since First Service Residential with manager Katherine Ramos have been dragging their feet in repairing a ceiling leak in our condominium. If we don't contact her, she just ignores the issue. She keeps sending more companies to test the leak, when their own plumber had found the leak. In real estate management, you need to go to the property and assess the problem. Sadly this so called manager keeps sending more plumbers for opinions. It just shows that she has no knowledge of proper management. All she does is sit behind her desk and order these professionals to come and give her a report. This just shows the type of managers First Service Residential hires. As someone who has managed real estate for over 35 years, my advice is STAY AWAY FROM THIS COMPANY!! read more

These 5 stars are for Laura Levy, the Senior Property Manager at my parent's condo. There was flooding due to issues with the upper unit. Laura was on it immediately and even jumped on a call with the insurance company on behalf of my parents. She was proactive to reduce even further damage. Aside from her take action approach, Laura has a talent for bringing calm at a time of crisis, offer assurance and peace of mind to her clients and is both strong and gentle at the same time. You don't see a lot of people like this. She is both capable and kind which was appreciated greatly. Laura, thank you for all of your help but also reminding me that kindness and effectiveness are not mutually exclusive. You embody both. Stay kind. Keep smiling and know you do more good than you may be aware! read more

I have had nothing but problems at times with First Service Residential. The lack of service, simple communications and getting someone at times to answer questions vital to the maintenance of the property are at times and exercise in frustrations. Their billing department is another headache and is the true definition of unfriendly.... They are getting better over the years but its still mostly frustration upon frustration. read more

Should provide health and safety to all residents like garbage disposal should not be closed for health issues

I have worked in the real estate rental property sector for 20 years, and this is the worst management firm I have ever encountered. The PM is unable to do her job correctly. read more

I dealt with property manager Dene Cousins and she was useless. Not sure what her job entails but appears to be ignoring residents because she is incompetent and unable to do her job properly. read more

I would give 0 stars if possible. I took ownership of my unit YESTERDAY and I have been trying to book the service elevator for weeks. They do not respond to emails and when they finally do, they are not helpful. The person who is supposed to process my registration and set up my portal to book the moving elevator is OOO until jan. 2, leaving me STRANDED over the holidays and unable to move into the home I just purchased. Not to mention my registration documents are sitting in their inbox, so no one at FirstService even knows I own the unit right now. I reached out to the head office and they were unable to find me in the system because of this. Then I ask the guy what I am supposed to do now and he literally told me to sleep on the street. Not kidding, the call is recorded. Absolutely horrendous, I have never been so infuriated in my life. These people should be sued for every penny they have and thrown in jail. read more

I need my door in a commercial property to be fixed. I have trying to do so for more than a year, but no success. I have spoken to the property manager, customer service, and the supervisor, but no success. I call them, leave the messages, but no one bothers to contact me back. I wish I had the option of getting out of it. I am even thinking to sell this property ONLY because this. read more

We bought a condo on Kippendavie Ave in The Beaches area of Toronto. This was mid December of last year. Two months later we have not heard from this company. Email, three choices of phone numbers available for them to reach us. We have left voice mail which has gone unanswered and email; the only reply asking us if we live there! It's truly unbelievable that they are paid for the absolute worst customer service I've ever experienced. Today we tried again and after working through the prompts got a real person who was apologetic as this is a call service! It took this person a while to find our building among hundreds outsourced to them. This is why I am giving one star instead of none. We will wait now for info in the mail. And... we obviously owe maintenance fees and that still did not raise any flags! So disappointed. read more

If I can give them a "0", I'm more than willing to do so!!! The manager often ignore my call or email, and they even lost additional keys I ordered. My unit got flooded last month caused by a pipeline in the common area but they refused to pay for the flooring! What made me more angry was that they promise to remove the cabinet in order to install the floor, but you know what? "Counter top not included", meaning I need to pay separately just to move the counter top, how the hell is such rule reasonable? read more

**As an update I'm adding photos from the "leak investigation" in one of the common areas by the gym. It's such a hazard they had to put up caution tape, yet it's been like this for 6+ months? They have not made ANY movement on it. Terrible. They really deserve zero stars. This company doesn't know up from down. There are water leaks all over my building. I swear I've never lived in a building with this many leaks. Or maybe I have, but those management companies fix it and move on. Not this company! One leak by the gym has been a mess for MONTHS. They have tape and plastic up all over saying they're investigating a leak. There was another leak near the lobby recently and the ceiling is still a mess. And oh god, hope you never get a leak in your actual condo because we do and it's a nightmare. They've been investigating for three weeks and still haven't fixed it. It's apparently leaking down into the unit below us so that must be fun for that person. And then they entered our condo while we were on vacation and turned the water off. They never told us they turned it off so we got home late at night to no running water. Lovely! Of course I talked to the management office and they have no clue who turned the water off. I cannot believe condo owners here continue to let this awful company "manage" the building. I would never buy here or any condo that First Service manages. Should be called Dead Last Services. read more

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We were so hopeful that 1st service would be a great Property manager. As always there great employees and the not so great. Biggest problem was lack of training and inexperienced staff. Having one company responsible for management, concierge, cleaning staff & security just didn't work in our building. PM were not on site full time which was questionable and annoying. No real security guards were ever provided by FS. Complaints about rule breakers was only addressed by email so situations would continue. Bottom line is more time spent by PM as hands on rather than on a computer all day would have been beneficial. read more

4 property managers in under one year. An unmitigated disaster. Emails not answered for a week, and then, the reply is along the lines of "we're looking into it" which really means it will be at least another week. Basic things (lawn mowing, trash removal) not done, no explanation, nothing. Very high turnover internally, at all levels from top to bottom. Really a disaster. read more

FirstService is not a service to any customer. It is only a service to its management/owner. Staff member was hr late for an urgent request. They do not care about your problem nor nothing. read more

I am trying work this PM company for 2 months. They are so bad at doing the right things, follow ups, and setting expectation as to when things could get done. I have chasing them to fix a water penetration in corner of the condo unit. I have finally proved it to them that it is not coming from inside. Now, to get it fixed. What a useless PM and PM company because they did nothing with the escalation. They deserve negative stars as rating. read more

I called after to make sure the original staff was there but it was the same lady who talked to me earlier. She did apologize and thanked me for my understanding and patience and told me she learnt where the storage room were and could assist. She helped me when I have went back downstairs again for pick up. read more

My address is 600 Fleet st. Toronto, ON. M5V 1B7. The condo management is called FirstService Residential. I moved in this building 4 years ago. The nightmare started since then. My ceiling has been leaking for more than two weeks. The condo board and condo office didn't care. i emailed them several times, then the board of the director emailed me a lawyer's letter. Then they send me the bill asking me to pay their lawyer's service. Four years later, another incident happened. They sent a contractor named Leo to my home to fix the fan coil. He didn't fix it but he harassed me in my home and forced me to pay $400 cash. I refused to pay. Then the board of directors mailed me another lawyer's letter and then asked me pay for their lawyer's service. Now they send me a third lawyer's letter, asking me to pay $2531.09 (I never own them even one cent), They threatened if I don't pay, they will put a lean on my condo by June 18, 2018. Other than that, they sneakily entered my unit without noticing. They are full of corruption and abuse of the power. We have a small unit 650 sf, now we pay almost $543 maintenance fee plus $111,37 special assessment each month. read more

Is there less than one star in review rating? This company should be called WORST Service Residential. I live at the Waterclub Condominium (8 York st/208 Queens quay). I live here for 6 years. Zero customer service or privacy in the building - Untrained, incompetent, unprofessional and racist front desk security guards. Very rude, loud-mouthed and abusive to our family and to other residents. They always gossip, harass and bad mouthing residents and guests. Making it hell for us to live in the building where there is no privacy. - The front desk security received two parcels for me and they never notified me. When the sender notified me, I checked with the front desk security, and the security guards don't know anything about them and no record of them each time. - Always, when asking for my mail or parcel, they take a long time to locate any item as they are unorganized and as they are busy gossiping and joking about residents. - Security guards smoke right by the back entrance of the building, which is very disgusting. - No safety. Allowing people to go upstairs while they shouldn't be allowed. Many times, Random people knocking our door. - Many times, I saw the front desk security unattended as they go smoke or go to the convenience store...etc All these incidents are done by senior security guards as they set an example of unprofessionalism to the new security guards. YOU CAN DO WHATEVER YOU WANT, THERE Is NO MANAGEMENT. This behavior usually happens While the building manager is not available in the evening or weekends. When the security guards are unsupervised, they become really wild. We notified the property management multiple time, and the security guards keep having the same unprofessional behavior. Those security guards get their kicks by harassing and intimidating residents and think that their little uniforms (which I paid for) shield them from liability. We pay for them to make our lives hell. We will be voting to kick this company out. They are a waste of money and space. DO NOT VOTE TO LET THESE PEOPLE MANAGE YOUR BUILDING!!! read more

The condo that my girlfriend just started to rent(5 St Joseph) is managed by this corporation. The shitty corporation accused my girlfriend and her roommate to have removed the balcony door lock (There is a lock because the balcony is not for use but nobody told the tenants, nor was the lock there when they moved in). My girlfriend and her roommate denied the accusation and demanded for apology, and thats when the property manager Peter Hanebury started to harass them. Peter sent an email saying that they would 'investigate' a cockroach problem right after my girlfriend demanded apology. Well first of all why send 'investigation' after my girlfriends letter of complaint? Second, how are you sure that there is a cockroach problem when the last time you entered the suit was a week ago?The 'investigation' turned out to be a cockroach treatment without any investigation. He charged the unit owner the treatment charges without even proving to us or explaining to us that cockroaches exist. Later on the warranty manager Dennis Redmaker threatened that they will not carry out service in the unit (the whole unit is still under construction) as they feel 'threatened by a dog' (which weighs 12pounds) and smell 'strong odor'. (which begs the question, how will they discriminate different smells?) Think wisely if you plan to invest in properties managed by this corporation... P.S. Feel free to ask me for the emails the property managers sent to the landlord (yes not my girlfriend :), in which the accusations could be classified as libel defamation.) read more

I have had a similar experience to most people on here and have learned a lot after joining my building condo board. I did not have the best impression of First Service or the front desk staff, I thought them lazy and incompetent as it took almost 1 year for them to complete drywall and wallpaper repairs from a flood in the common area hallway. After joining my condo board however my experience and thoughts have taken a complete 180, I found that managers have very little authority and power over how and when things can be completed depending on what the board says. In my first few monthly meetings I saw how a managers hands can be tied if a board feels something is too expensive and constantly puts things off instead of coming to a decision. After I started supporting the manager of my building from the board the leak repairs were finished quickly and I was able to bring up my concerns with the front desk staff, who they ended up replacing with a great guy that has brought the staff in line, made them more friendly, and organized the front desk procedures. I suggest that if you truly have problems with the way your building is managed run for your condo board of directors and see for yourself the changes you can make for a better community. Often it is not the management company that is the problem but the board of directors. read more