The absolute worst property management company. Their online reviews speak for themselves- after you get through the 5 pages of their own content likely that way on purpose. This company has the chokehold on every downtown Orlando high rise condo association- and it isn't because they are good! This company has a great website that answers to many of the widely known complaints of association and answers those. Upon hiring them, justifiably the community is excited for the "new chapter" "fresh start" for what is about to come of their community. The management takes full advantage of this period sinking the hook deeper. They work to move banking and insurance to their subsidiary FS financial, they work to move building documents to their proprietary software, any key employees at the building prior to their "take over" are asked to resign and come work for FS, signing a 2 year non-compete or face the possibility of being fired. Yes so if you would fire FS you couldn't keep your key people. They have terrible and inexperienced employees who are incapable of bringing together a community, a regional manager who is absolutely hands off. They keep dirty books and bad accounting records. They have no comprehension of financial documents. They take data from official records - bank statements etc and transfer them to their own balance sheet disguising deceptive and bad behavior . A google search is all you need to do to see just how awful these people are . Be vigilant! read more

The worst customer service I've ever experienced , no one returns calls no accountability or take responsibility for their mistakes . It looks like in order to get a job there the qualifications are to be rude, unwilling to help ,not professional at all , read more

A horrible disconnected company with bad principles and far from caring customer service. Bad billing practice, employees that barely work, rude customer service (when you try to call). Should I go on? If you get stuck with FirstService as your management company, you'll be stuck in a hole without anyone helping you get out. Simple terms: They suck! I recently moved from an association that was part of firstservice. The property manager was horrible, (the worst) and she was hated by the whole association but she was the best they had. She barely visited the office and was so lazy to respond to any issues. Myself and many others received promise after promise with zero follow-through. We had to chase her for everything and she'd always spin things as if we were the ones without patience and that she was doing her job! Total fail. To make a long story short. Horrible company to deal with, and horrible management and I feel bad for any association that hires FirstService as their management company. read more

Our building transitioned from another management company to FSR last year. During the transition, FSR sent out a single email regarding setting up a new payment method for HOA dues. We missed that email and as a result, did not realize that our automated payment for our HOA dues no longer worked. Instead of reaching out to us to inform us that we were late on dues, FSR decided that it was okay to just let us rack up late fees, month after month. When we finally realized what was going on, it took us nearly 6 weeks to sort out and we still had to pay for the late fees. If your HOA is contemplating switching to FSR, I strongly suggest that you protest that decision - please show them all the 1 star Yelp reviews. If your building is already managed by FSR, well, may God have mercy on your soul. read more

Neighbors say my home always looks nice and they have never seen any reason for this violation on July 2nd by regional director and assistant. No explanation when asked for details of where this obvious problem is that required power washing by July 2nd and in need of a violation read more

FirstService Residential - This home received a power washing violation July 2nd. - Property Management Near Me - Plantation, Florida

This is how the property manager Michael Cox take care of the property. There was hole on the bottom of building8 stories), I found out and reported, pushed to fix the hole, see photos how they fixed. Is it the property manager 's job to inspect property to find out what need to be fixed and fixed it? Now I inspected, found out, and have to push him hardly to do his job !!! read more

FirstService Residential - Property Management Near Me - Plantation, Florida

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I'd give ZERO star if possible. First service residential is the WORST management company, I am surprised that such shithole company still exits; it has the worst customer experience and reviews. Their staff members are extremely unreliable and unprofessional; they don't care about the residents, when an issue arises, all they do is keep ignoring your emails/phone calls, because they are such a failure that they do not know how to do their job properly. Yovy Gonzales, who serves as a so called "general manager" under First residential service at Buckhead Paramount in Atlanta GA, is a complete douchebag. He discriminates and physically attacked Homeowners. He is extremely unprofessional, and the worst is that he generates fraudulent statements and invoices against Homeowners. This is ridiculously wrongful and totally unacceptable. read more

I wish I had more hands; I would give this "business" a four thumbs down. FS RESIDENTIAL is the worst HOA management company. They discriminate against certain homeowners and allow others to break the same rules. "Some animals are more equal than others." They are completely unprofessional as they reiterate the same lines over and over and never answer nor address the actual issue. The emails and letters that we have received are akin to junior high school students trying to make sense of some vague HOA rules. We have sought legal counsel. FYI: If you are buying in a HOA neighborhood, do your homework and find out if these discriminating incompetents are in charge of the neighborhood. If they are, RUN AWAY. read more

We have owned at Monarch Lakes for 5 years & we have had the best experience with Shayna our property manager. Very helpful, responds our questions in a timely manner, always available to speak with. Great experience read more

FirstService has consistently shown itself to be unprofessional, unreliable, and unresponsive. We have been in a multi-month, back and forth email chain with them to obtain new pool keys since one of them never worked, and the other was damaged. They continually ask for the number of the corresponding pool key card, even though we have sent it to them three times. Their response is either non-existent, or "we are looking into it." I have called the office three times and left a voicemail, but have never received a callback. It's mind-boggling that such a simple request cannot be fulfilled. I advise any community to stay away from this company. June 20th 2020 UPDATE- it has now been over a year since our initial request. We received a pool keycard in the mail a few days ago and to no one's surprise, it does not work. Over the past year, this issue has been pushed up to multiple people, including a corporate executive who told me she had to pass on the issue to yet another person because she did not have access to the information. This company is careless, full of excuses, and absolutely horrible at customer service and problem resolution. Stay away, stay away, stay away. read more

The worst management company out there! They hire kids who are lazy and have no clue what they are doing. They insist that you hire their MAINTENANCE employee, who does absolutely nothing for the community. Trash is piling . We report it to The Cam, nothing is done. Breach of contract, The Cam must respond to complaints within 48 hours. It's been three weeks, no response to the trash! First property manager from FSR was fired as we had money missing from our account. The second manager was right out of a training class. Total lack of attention to the property, hired his friends,the reason we have been sued by unit owners and so much more. Third manager, no experience and simply yeses us! No action! Ahn the boss, is accused of defamation, for anyone who pays attention. This company is an absolute disgrace YOU BE THE JUDGE! read more

FirstService Residential - Trash left for over 3 weeks - Property Management Near Me - Plantation, Florida

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Jacqueline Rogers of first Service Eatontown NJ, is perhaps the worst property manager I have ever encountered. She and her team are completely ineffectual! During this latest snow storm of Feb 2020, our community including courts and streets went unplowed and without snow removal for two days. First Service did nothing to help, it was only the many calls of the residents to the township which finally got the plows to come and remove snow on our streets and courts, TWO DAYS AFTER THE STORM!!!! In addition, she seemed to take exception to many of the residents emailing each other to try and coordinate their efforts with the township, something she evidently failed to do! read more

Sara Thomas FirstService Residential is a terrible Manager! She has an, I don't care about you attitude! We had a good Manager here and now I feel like a ward in a poor government operated mental institution. Her office is also useless, no one there can help and her Regional Manager doesn't respond. this is a BAD company and that is why THEY HAVE BAD REVIEWS! RUN FROM THEM AND DO NOT HIRE SARA THOMAS! :( read more

This is literally the worst company to deal with ever. They never respond, the community looks like shit, landscaping is something they don't really pay attention to, our gate bars have been down for months and they do nothing to fix them, don't even worry to contact Jennifer (property manager) she wont move a finger to get things resolved read more

This review is in regards to the newly built Lennar development located off Marina Mill on 15th ave. In Fort Lauderdale. Lennar has contracted First Residential to manage this town home community. The Property Manager May Galan rarely returns her phone calls. It takes her on average five days before your emails get a response. This is poorly managed for a brand new community. The landscaping is horrible, the grass is burnt in most areas, the roads have not been paved even though construction is no longer on the property, the place is need need of mulch, there are broken fences, the palm trees need to be pruned away from the homes, the streets have trash all over from the landscapers blowing it in the corner. Some of the homes have termites to which the Management company is not responding to. If you are thinking of hiring First Residential for single or multi-family management please think twice. Sharon F. read more

It took a few torturous weeks waiting for a FS Residential Manager to call me. After waiting I started calling. The person on the phone kept saying he was elevating my case. There was a 48 hour wait between going to a higher person. FINALLY a Manager called me. They will provide an email and they respond quickly. The manager was in constant contact with me. My advice is to discover your manager and get his/her email and start a rapport before you need them. My advice to them is they should have a web site that allows FSR and residents to track cases. It would cut down on calls and emails. read more

How is this company still in business: 1) I was charged with a violation for having wood floors. My attorned and I please a case that the home was sold to us with wood floors and did not have a violation when purchased, why will we have to consume one now? Also, the neighbors all sold on the same floor with wood and did not give them violations, I confirmed with their agents and showed the emails as proof. Complete scam. Tiffany out of the Lorton location. 2) Their attorney Esther is completely incapable of representing any organization. I sent a specific and detailed email with my attorney, and she avoids all questions and does not address the issue. Nonetheless, we sold the condo, thank god! Now we have a legal suit we will seek after. We will go after for fines and discrimination. I am now reviewing the reviews and blown away that this company can still operate. read more

First service residential in Jacksonville is the worst company I have ever dealt with. They damaged my washer and dryer and want me to pay for it because the mgr told me she has no corporate credit card or checks. She will eventually pay me back. Over $1000 in damages. I am on a fixed income and a disabled veteran. Also their are several maintenance issues that is the responsibility of HOA and they are taking their time correcting the issues. Do not buy into a community that is managed by FirstService. read more

FSR is a horrific company before buying in any building make sure that first service residential is not the management company or you will be sorry. i sold my unit last year because i couldn't take their lack of transparency, lying, stealing and manipulation any longer. they cheat on elections to keep the board in who works with them in tandem to keep their expensive and sub par contractors (owned by FSR) to do all the work and just pretend to get other bids. nightmare company to say the least. read more

I will put 0 star if there is any. Auto-pay HOA every single month. Get money return without any notice and reason. Charge me late pay next month. Call for asking. Calling back days later and leave the message I need pay penalty. Customer service hands out the phone with police voice (sound like a robot voice from real people) but not time to listen my next question. I have no choice to choose this company. read more

This has to be the worst property management company anyone could have the misfortune of being tied to ,or rely on! They manage our town home community, and when I say they are virtually useless ,I am being kind. Our property used to be beautiful, but under their sloppy, excuse filled management it is seriously shabby. I am going to do all I can to get this association to replace these inept so called managers! Truly a bad,bad experience, and one you surely do not want representing you home site. They will assist in eroding the value of your real estate! Come take a look at how badly they manage. I will happily point out their neglect. Calls mean excuses! Help is slow, plodding and excused away. Dont believe their flowery prose. They are not anywhere close to good! read more

Terrible customer service! No one EVER answers their phone. You leave a message and no one EVER returns your call. Woodforest in Montgomery, TX could do a lot better for a property manager. They must be the cheapest available. Pathetic. read more

Even worse. They are no longer with my condo and do not call me back regarding the issues and damage they caused while performing the washer exchange including the costs due to damage of the runners for my sliding door and the irremovable stains on my brand new white blouse which was actually pretty expensive. This company is irresponsible and reckless and the BBB should review them for mistreatment elsewhere. Appalling. read more

This is the worse management company in the world. They sent mea letter that I never paid my hoa. I always pay my hoa on time. I'm presently working on terminating this company. Nothing ever gets done. read more

We have been working with this company to submit various board packages - they just do not care and do not answer over phone and emails. They can sit on a document for a month . Strong pass here read more

The worst service ever!!! Just stay away from this company and you will save your money and nerves. Unprofessional and very poor service, the indifferent staff which doesn't care about your problems. You don't need to call or email them, they will not reply anyway. 0 star actually.. read more

FRS has changed for the worse. I wish I could give 0 stars. I've lived in 5 buildings managed with FRS and had 4 amazing experiences. What they are doing in the building I live in to take care of my grandmother for is abuse, harassment and if you have to ask my opinion a clear fraudulent misallocation of funds. I have personally told JP, the manager everyone wants out that I am aware of something fishy going on and he has harassed me since I've been here with malicious threats, falsified information regarding offenses and does not understand who he is messing with. I'm sure FRS is still okay, but the fact that this man has been robbing us with special assessments, manipulating the board, taking advantage of the fact that they are all over 70 and abusing younger residents like myself. Today, he made another scene regarding non-sense, and I called the police on him and made a report regarding the harassment issues I've had for 11 months now. I cannot live in peace with this man here and someone needs to take action and transfer him before causing harm to my health. FRS HAS GONE DOWN HILL. ADDRESS ISSUES LIKE THIS BEFORE THEY CAUSE YOUR COMPANY MORE GRAVE ISSUES DO NOT IGNORE THEM read more

My husband is on the board of a condo that has had FirstService Residential and after 3 years we are letting them go. Poor quality of response and poor quality staff are the two reasons. Would not recommend. read more

Terrible return time from management for issues . no one ever speaks to you directly or within a week at management levels And accounting department . And they never have your correct balance that's owed . never had a companies main office not talk directly by phone for monetary issues. Will put a request in to our board to find a new compnay. read more

Complaint against First Service Residential, 6300 Park of Commerce Blvd, Boca 33487 Sold house in this managers development in Port St Lucie, Cascades. Seller prepaid monthly fees in advance as they thought they would reside here, didn't and sold home. First Svces charged an estoppel fee of $250 and showed a balance due Seller of $1956. First Svces has not refunded and gives the Seller the run around, must send to somebody else, approved but then need another approval, etc. Whole transaction brings to mind past problems, look up Sutter-Nugent and Flagler Title past frauds. This transaction reminds me of both those companies. Need the $1956 refunded and the $250 fee returned, now..... read more

Industry standard for Condo sewer line, lifespan 25 to 30 years, has a downward slop with line 6 to 8 inch in diameter. My Spur 203: AGE 28 years and 4-month, engineer note 1982: grade is critical due to flat ground and long run, sewer line leading to city sewer is 2 inches in diameter. I was charged half of a deductible for HOA master property Insurance AmCap American Capital Assurance INC. TOTAL FOR ME $5,000 Creative fees $700 Rebuild Kitchen HOA ripped and removed evidence from my unit Sink, p-tap, PVC, garbage disposal. Claim and LOSS date Travelers Insurance. Catastrophic flood Gushing water from 6/1/2020. Are they making plans? Called me at 2:30pm 6/2/2020 a FULL DAY LATER as the Tsunami floods from 6/1/2020 to 2:30pm on 6/2/2020. September 2020, p-trap ripped out and removed from unit 6/3/2020 June, July, August, SEPTEMBER P-TRAP FOUND AT FAULT. NO HOA DUMPED P-TRAP 6/3/2020. Department of Insurance Instructs to KEEP ALL EVIDENCE EVERY PIECE until adjuster arrives. ADJUSTER NO CALL, NO INSPECTION, NO RECORDED INTERVIEW. Web e-check ACH: unauthorized ACH for $5,234.00. Please this does not take a rocket scientist. $10,000 deductible for AmCap HOA NO INSURANCE COVERAGE, BAD HOA, NO SEWER DRAINAGE PERIL. NO Insurance how will the HOA pay for 44 damaged units? AmCap No PAYMENT NO DEDUCTIBLE Why do I pay $5,700, Why do I pay for what HOA ripped out and destroyed in MY HOME $1,300? I SAY NO FAULT, NO RESPONSIBLE FOR ZERO $0. NEVER NOTICE, FSR BIG PROBLEM NEVER GIVE NOTICE IT IS THE LAW FSR. Do you work hard in your life? I am old now but yes, I worked very hard. Do I pay for an UNOCCUPIED VACANT UNIT FOR 18 MONTHS? NO, I PAY FOR A UNIT DEFAULTED ON MORTGAGE, ABSENTEE OWNER IN 103 25 DEFAULTED MORTGAGES, US BANK IS BENEFICIARY, US BANK IS OUR HOA'S BANK. WHO OWNS UNIT 103, WHY SO PROTECTIVE? MY unit is almost paid off. NEXT BBB response, terrible read more

Horrible. I thought was Lieberman. This place is worse. Little communication until the very last minute. The property manager will not talk to anyone. Clearly, they care little for residents. read more

They have not refunded our excess payments - they owe us almost $500 and after repeated requests to return our money they have refused to do so. They admit the money is ours and that a mistake in billing was made. The money was refunded to them from the payments processor, but after repeated requests months later they still refuse to return this money to us. This is a case of theft, pure and simple. read more